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Leading By Example: How to Build Successful Teams

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Great leaders inspire, and know how to get the most out of the employees they lead. Discover the effective qualities of a great leader and how supporting and motivating your team can positively impact your organization's success.

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Leading By Example: How to Build Successful Teams

  1. 1. Leading by Example: How to Build SuccessfulTeams Today’s host Nichole Lemieux Senior Digital Experience Manager GlobalVirtualSales & Customer Success Cisco
  2. 2. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Customer success methodology People Process Platforms Content Analytics
  3. 3. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco SuccessHub On demand webinars, videos, infographics, blogs, whitepapers and much more! Visit SuccessHub
  4. 4. Leading by Example: How to Build SuccessfulTeams Today’s presenter Tricia Hitmar Senior Manager, Global Leader Development Strategy Cisco
  5. 5. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential How to build successful teams Culture Teams Team leaders Accountability
  6. 6. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Strategy Technology Leaders & teams Business processes Culture
  7. 7. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Our People Deal framework: a Cisco example Connect everything Innovate everywhere Benefit everyone We’ll connect you with the people, information and opportunities you need to succeed. You’ll align your work to our business goals and customers’ needs. We’ll provide an open and agile environment to explore your best ideas and develop your skills. You’ll relentlessly pursue a better, smarter, and faster tomorrow. We’ll welcome you to a team of the best and brightest. You’ll share knowledge, offer support, respect and care for each other. What you can expect from us What we ask of you
  8. 8. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Teams Central to how we work together and experience a company and its culture
  9. 9. The job of a team is to combine the unique skills and strengths of its members in service of a broader objective
  10. 10. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Team leaders are unique and bring their own strengths (no competency models)
  11. 11. The job of a team leader is to orchestrate these skills & strengths to accomplish that objective, in the best possible way for the team
  12. 12. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Rituals that drive performance: a Cisco Example Check-ins • Check-in with team members frequently • Get to know the skills and strengths of the team, and understand what they “love” and “loath” Engagement • Understand team members’ experience and engagement through periodic surveys • Listen and adjust with the team and individually Performance • Objectives achieved through enhanced performance and more innovative solutions Attention • Support teams to focus on the work through near-term priorities • Leverage their strengths, improve their skills • Provide coaching, not feedback Provide Drives Accelerates
  13. 13. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential How do you build a great team?
  14. 14. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Future Support Excellence Purpose Sharedunderstandingofexcellence Confidence in the future Safety and trust “My teammates have my back” Collective purpose Clarity of expectations Attention to me Best of me in the future Best of me now Leader and team outcomes Outcomes enabled by the best leaders
  15. 15. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Future Support Excellence Purpose Sharedunderstandingofexcellence Confidence in the future Safety and trust “My teammates have my back” Collective purpose Clarity of expectations Attention to me Best of me in the future Best of me now Leader and team outcomes … who focus on purpose and future
  16. 16. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential …and encourage a broader view of the world Collective purpose Confidence in the future “I have great confidence in my company’s future” “I feel part of something that is bigger than me.”
  17. 17. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Future Support Excellence Purpose Sharedunderstandingofexcellence Confidence in the future Safety and trust “My teammates have my back” Collective purpose Clarity of expectations Attention to me Best of me in the future Best of me now Leader and team outcomes The best leaders foster team excellence & support
  18. 18. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential So that their teams are supported for excellence Shared understanding of excellence Safety and trust “My teammates have my back” “I’m surrounded by people who care about me and together we’re working on something awesome.”
  19. 19. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Future Support Excellence Purpose Sharedunderstandingofexcellence Confidence in the future Safety and trust “My teammates have my back” Collective purpose Clarity of expectations Attention to me Best of me in the future Best of me now Leader and team outcomes The best leaders focus their attention on individuals
  20. 20. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential The individual experience is personal and unique Clarity of expectations “At work, I clearly understand what is expected of me” Best of me in the future “In my work, I am always challenged to grow” Best of me now “I have a chance to use my strengths everyday at work” Attention to me “I know I will be recognized for excellent work” “My team and leader see me for who I am and value what’s special about me.”
  21. 21. We have baseline expectations of leaders, which demonstrate the emphasis we place on driving leadership excellence. Consistency is key for forming new habits and driving accountability.
  22. 22. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Business leadership • Listen to earnings call • Manage resources • Attend Cisco Beat or review replays Baseline expectations of leaders: A Cisco example Talent management • Consistent communication w/TA • Build networks • Interview diverse candidates • Conduct performance snapshots • Check-in quarterly Team leadership • Take the StandOut Assessment • Respond to all check-ins • Do Engagement Pulse 1X quarter • Have new hires take the StandOut • Attend leadership quarterlies Better leaders create better teams.
  23. 23. Leaders making a difference Tom Colwell Director, Operations Workplace Resources Cisco Joseph Fleming Sr. Manager, Finance Corporate Revenue Cisco
  24. 24. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Culture matters Key takeaways Engage teams of individuals to perform and innovate Maintain balance, install rituals and be accountable Leaders are unique but focus on common outcomes
  25. 25. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Individual reflection What are the characteristics of the culture you desire? What enhances or inhibits your company from achieving it? What do you need to do to be an even more effective leader?
  26. 26. @CiscoPartners Let us know what you think! customersuccesstalk@external.cisco.com © 2018 Cisco and/or affiliates. All rights reserved. Cisco public.
  27. 27. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Upcoming sessions Measuring Value inVoice of the Customer August 28, 2018 Learn the basics ofVoice of the Customer metrics, which surveys are right for your business needs, and how to boost customer loyalty. How to Create Customers for Life September 11, 2018 Learn how Cisco enables you to support your customers, serve them better, and engage them for life. Sign up for a webinar© 2018 Cisco and/or affiliates. All rights reserved. Cisco public.

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