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Lead From Afar. Work Where You Are.

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Today’s teams don’t necessarily work in the same office, same state or even the same country. Where you are in the world isn’t nearly as important as the skills you bring to a company and its culture. Learn how organizations are embracing a long-distance leadership approach and how to inspire and connect with employees where ever they may be.

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Lead From Afar. Work Where You Are.

  1. 1. Lead From Afar. Work Where You Are. Today’s host Nichole Lemieux Senior Digital Experience Manager Customer Experience, Connected Digital Interactions Cisco
  2. 2. © 2018 Cisco and/or its affiliates. All rights reserved. Customer success methodology People Process Platforms Content Analytics
  3. 3. © 2018 Cisco and/or its affiliates. All rights reserved.© 2018 Cisco and/or its affiliates. All rights reserved. Cisco SuccessHub On demand webinars, videos, infographics, blogs, whitepapers and much more! Visit SuccessHub
  4. 4. Lead From Afar. Work Where You Are. Today’s presenter Tricia Hitmar Senior Manager Global Leader Development Strategy Cisco Today’s presenter Destiney Nettles Program Manager Leader and Team Development Cisco
  5. 5. © 2018 Cisco and/or its affiliates. All rights reserved. Drivers for change Speed and flexibility Integrity and Trust Skills & reskilling Attracting & retaining talent
  6. 6. © 2018 Cisco and/or its affiliates. All rights reserved. How leadership is evolving Then Now Directing - One way to results Coaching - Multiple ways to results Working in set offices and with set hours Working from anywhere and flexible hours Diverse backgrounds and transferrable skills Traditional profiles and requirements Inspire through human connections Manage through formal hierarchies
  7. 7. © 2018 Cisco and/or its affiliates. All rights reserved. Diverse backgrounds and transferrable skills
  8. 8. © 2018 Cisco and/or its affiliates. All rights reserved.© 2018 Cisco and/or its affiliates. All rights reserved. Cisco example: Network Academy
  9. 9. © 2018 Cisco and/or its affiliates. All rights reserved.© 2018 Cisco and/or its affiliates. All rights reserved.Cisco example: Support for employee reskilling
  10. 10. © 2018 Cisco and/or its affiliates. All rights reserved. Inspire through human connections Support using digital tools Personal and unique experience Create and maintain the best atmosphere Pay attention to the team
  11. 11. © 2018 Cisco and/or its affiliates. All rights reserved. Digital tools WebEx Teams WebEx Team Space
  12. 12. © 2018 Cisco and/or its affiliates. All rights reserved. Plan Goal Coaching: Multiple ways to results Self management Action learning Active listening Powerful questioning Experience sharing
  13. 13. © 2018 Cisco and/or its affiliates. All rights reserved. Working from anywhere and flexible hours
  14. 14. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco example: Mobile/remote employees globally 60% 54% 78% 61% Americas APJC EMEAR Overall 53%* Internationally 3 days+/week * International Work Group article, CNBC Make It, May 30, 2018
  15. 15. © 2018 Cisco and/or its affiliates. All rights reserved. Recap and reflection: What’s next? Coaching: Multiple ways to results Which coaching skills are you going to make a priority? Diverse backgrounds and transferrable skills How might you expand your network to diversify your talent pipeline? Inspire through human connections How much attention can you give to have optimal connection with your team? Work from anywhere/flexible hours What needs to shift in your mental models about how and where work gets done?
  16. 16. @CiscoPartners Let us know what you think! customersuccesstalk@external.cisco.com © 2018 Cisco and/or affiliates. All rights reserved. Cisco public.
  17. 17. © 2018 Cisco and/or its affiliates. All rights reserved.© 2017 Cisco and/or its affiliates. All rights reserved. Upcoming sessions The Partner Multiplier Effect January 29, 2019 Find out what’s important in TSIA's latest survey on delivering customer success via partners and the practices and metrics critical to your success. Sign up for a webinar© 2018 Cisco and/or affiliates. All rights reserved. Cisco public.

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