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Introducing Cisco Spark

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Cisco Spark is a complete business collaboration service from the Cisco cloud that enables you to message, meet, or call anyone, anywhere, and anytime. Cisco Spark is hosted by Cisco, and sold by partners.

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Introducing Cisco Spark

  1. 1. Cisco Spark
  2. 2. Cisco Spark A complete business collaboration service from the Cisco cloud that enables customers to message, meet, or call anyone, anywhere, and anytime. Cisco Spark is hosted by Cisco, and sold by partners.
  3. 3. Simply Communicate Better One Service, One Experience, for Every Employee HD Audio and Video Conferencing File Sharing 1:1 and Team Messaging in Virtual Rooms Mobile App Desk and Room Devices
  4. 4. Message Meeting Call 1:1 and team messaging in virtual rooms Persistent Chat, Content Sharing, Iteration A Cloud-based phone system1 plus much more Make calls within or outside organization via the PSTN1 Audio, video, and web meetings Before/during/after-meeting messaging and content Spark Services 1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.
  5. 5. Spark App Less email. More agility. Better teamwork. Communicate from where your work lives
  6. 6. Spark Endpoints Cisco IP Phones Spark Room System
  7. 7. Conferencing Voice Search Basic Self Service Two Factor Authentication Conditional DialClick-to-Call Our Platform Allows You to be the Innovator APIs, SDK, Tools, Community Integrate, extend, and customize Spark experiences Cisco Spark Platform Embed voice and SMS services to enhance business processes Tropo Platform usecases.tropo.com developer.ciscospark.com
  8. 8. Why Cisco Spark Simple Secure Complete
  9. 9. Intuitive and Inclusive Always up to Date Pay as you Go/GrowSimple Born in the Cloud Solution
  10. 10. End to End Security Robust Hardware and Software Visibility and ControlSecure Cisco Knowledge and Experience
  11. 11. Everyone Productive One Great Experience Deep IntegrationsComplete Comprehensive Cloud Collaboration Suite
  12. 12. New Opportunities with Spark Services Looking for the benefits of agile and collaborative working? Cisco Call Control & Jabber customers can add Spark Message & Meeting Collaboration Ready Looking to replace your legacy system and ‘disjointed experience’? Spark offers you a scalable solution that could be your last ever upgrade Key System/PBX Replacement Starting to outgrow your ‘best effort / DIY’ communications? You can get all of the tools you need with Spark, simply from the cloud Ad-hoc Voice Solution
  13. 13. Collaboration Ready Cisco Spark Delivers Business Benefits • One Vendor, One Service • Unified Experience across all workloads • Hybrid Environment – Existing on premises Call Control & Jabber + Spark Message and Meeting capabilities from the Cloud User Benefits • Unified Communications for Entire Team • Seamless Desk and Mobile Voice + Video • Secure 1:1 and Team Messaging • Conferencing w/ video & content • Video Enabled Conferencing Rooms Become a More Agile and Productive Business with a Unified Business Communications Solution PROBLEM Existing Cisco UC Customers Wanting the Full Benefits of Agile and Collaborative Workstyles Profile Employees = 5,000 • Large exec team • Dedicated IT, looking to use the cloud for more services • External Contributors • HQ, Branch and Remote Current Solution • Phone: Cisco Unified Communications Manager • Messaging: Jabber • Video: Limited to Execs • Web Conferencing: WebEx
  14. 14. Cisco Spark Delivers Business Benefits • One Vendor, One Service • Unified Experience • No Infrastructure • One low subscription price User Benefits • Unified Communications for Entire Team • Seamless Desk and Mobile Voice + Video • Secure 1:1 and Team Messaging • Conferencing w/ video & content • Video Enabled Conferencing Rooms Move to a Modern Unified Business Communications Solution that Will Scale with Your Business PROBLEM Outgrowing Existing Voice Solution – Disjointed Communications Experience Profile Employees = 500 • Small exec team • Outsourced / Part Time IT • HQ, Branch and Remote Current Solution • Phone: Outdated PBX • Messaging: Yahoo / Phone • Soft Client: None • Video: Limited to Execs • Web Conferencing: Gotomeeting Key System/PBX Replacement
  15. 15. Ad-hoc Voice Solution Cisco Spark Delivers Business Benefits • One Vendor, One Service • Unified Experience • No Infrastructure • One low subscription price User Benefits • Unified Communications for Entire Team • Secure 1:1 and Team Messaging • Conferencing w/ video & content • Video Enabled Conferencing Rooms Get All of the Tools You Need From a Unified Business Communications Solution in the Cloud PROBLEM Outgrowing Best Effort DIY Communications Profile Employees = 100 • Small exec team • Mostly knowledge workers • Limited / No IT Current Solution • Phone: BYO Mobile • Messaging: Mobile • Soft Client: Skype • Video: Google Hangouts • Web Conferencing: WebEx
  16. 16. Benefits of Integrated Communications Personal Team Business
  17. 17. Personal Productivity On the Road, in the Office, with a Customer Join Meetings When Mobile From a Desk From a Room Common Contacts and Call History From Mobile to Desktop Control Video Rooms From Mobile Video Everywhere Seamlessly Move Between Mobile And Desktop
  18. 18. Team Agility Individual Team Sponsor Leadership Concept Working @ Desk Iteration Consensus Meeting ImplementRework Proposal Sign Off Messaging, Meeting and Content Sharing Discuss, sync up, prepare (before meeting) Share, content access & discuss (during meeting) Review, follow up & action (after meeting)
  19. 19. Business Acceleration Focus IT Resources • Provide business relevant services • Provide technology that helps business grow • Move IT from being a cost center to a platform for innovation and growth Meet Business Demands • Be more competitive by working smarter and faster • Control costs without compromise • Maximize limited resources Improve Company Culture • Work smarter with enabled individuals and agile teams • Work anywhere with a common communications experience • Connected and engaged employees lead to satisfied customers
  20. 20. Message Mobile, Desktop and Web App 1-to-1 and Team Messages in Virtual Rooms Persistent Messages /with File Sharing Simple Integrations Tools, APIs, Services Security w/ End-to-End Encryption
  21. 21. An Easier Way to Get Everyone Together Work together in unlimited virtual rooms that you can easily access through a searchable, sortable list Start collaborating with anyone by simply adding their name or e-mail address Pull Everyone Together Simpler Way to Work With All Your Teams Teams enabling user to create and join virtual teams and add “open” rooms for their teams Make and receive calls inside and outside your organization. Schedule or join meetings from anywhere
  22. 22. Get Work Done Faster Share a photo or add a file directly into your rooms Get a team member’s attention or see who is looking for you Add Files Even While Mobile @Mention Team Members Get to Need-to- Know Quickly Find key information, people and rooms anytime Search Across Workspaces Filter rooms by different categories to zero-in on relevant information
  23. 23. Accelerate Decision Making Share your screen to gain quick alignment Create a room for your team to continue working after the meeting finishes Start a meeting in your rooms of up to 25 people from any device Move from desktop to mobile with one click to keep the call going Meet, Share, and Continue Take It with You
  24. 24. Make Spark the Place for All Your Work App Integration Services Spark for Developers Easily configured integrations in the Cisco Spark app to unify workstreams Native Integrations Connect to other aps in seconds to automate recurring tasks and make your life more efficient Create custom integrations using Cisco Spark APIs through the Spark for Developers portal Built.io Zapier IFTTT developer.ciscospark.com Easy for users to integrate Cisco Spark with the apps they love Tools for developers to transform collaboration experiences
  25. 25. Business Class Security Features Lock rooms to moderate room participants and content* *Not included in free User Access Controls IT Management Add Single Sign-On, directory sync, and view analytics End-to-end encryption in the cloud, and in-transit and media encryption Encryption
  26. 26. Meeting Instant Meetings Voice, Video, and Content Sharing Join from Any Endpoint – even 3rd party Always on Personal Meeting Room Record Meetings Basic Meetings Advanced Meetings
  27. 27. Basic Meetings from the Spark App Basic Meetings - M2 • Instant Meetings (straight from a Spark room) • Start the ball rolling in a virtual room ahead of any scheduled meeting • Up to 25 participants • Basic Voice, Video, and Content Sharing • Participants List with Names and Video Film Strip • Easy to join from anywhere: • Spark mobile or desktop app • Cisco IP phone registered to Spark • Spark Room System Spark Meeting Spark Room System Spark Desk Phone Spark App Spark Desktop Client
  28. 28. Industry-leading WebEx conferencing service – up to 200 participants Anyone can join your meeting from anywhere – any phone or device 3rd parties can join your meetings – Telepresence, Skype …any standards based video endpoint Advanced Meetings WebEx Powered Meetings
  29. 29. All the capabilities of WebEx Everyone gets their own personal meeting room In meeting markup tools, whiteboard, and chat Roster list, with active speaker notification Meeting moderation features Record meetings in full Advanced Meetings Advanced Features
  30. 30. Calendar Service making it simple to schedule & join meetings Challenges • Scheduling meetings is still a chore • Productivity stops when the meeting is scheduled Solution • @webex in the Outlook subject line automatically creates a WebEx meeting in the invite • @spark in Outlook subject line automatically creates a Spark room @webex @spark Eliminated need for Outlook plugins, productivity enhanced with a Spark room to start the discussion and share docs before the meeting
  31. 31. Spark Room System
  32. 32. Pairing your Spark App to a Room System Spark Proximity
  33. 33. Join Spark Meetings on a Spark Room System Simple Meeting Access Move and GoFace-to-Face Meetings
  34. 34. Call Cloud-based Phone System1 Mobile First / Spark App Desktop Phones Cisco 7800 + 8800 series OTT Access Connect Phones Anywhere Dial by Directory, Number, Extension 1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.
  35. 35. Spark Call Features • Audio, Video, PSTN calling • Call Forward and Transfer • Hold/Resume with Video on Hold • Ad-hoc Conferencing • Class of Service • Shared and Multiple Lines • Do not Disturb • Directory dialing • Speed Dials with BLF • Voicemail • E911 • Company Caller ID • Auto-attendant and Hunt Groups • Zero Touch Meetings • Single Number Reach • Spark App is the single soft-client for voice, video, meetings, & messaging • Spark App is an “extension” of the desk phone • Answer calls on desk phone or with Spark App • Call anyone, anywhere • Use Spark App to control the desk phone • Intelligent Proximity UC Features Collaboration Features Administrative Features • End User Self Care • Customer and Partner Admin portal • Customer Bulk Provisioning • External Health Portal status.ciscospark.com • Support and feedback through Spark App and support.ciscospark.com
  36. 36. • Ideal for mobile workers • Single app for voice, video, meetings, and messaging • iOS, Android, and Windows Devices • Windows and Mac OS X • Integrated mobile and desktop voice and video calling with Spark App • Spark App is an “extension” of your phone • Answer calls on your desk phone or with Spark App • Call anyone, anywhere as if you were in the office • Use App to control Spark registered desk phoneg Spark App as a Soft Client
  37. 37. • Cisco’s latest generation of IP phones • Cisco 7800 and 8800 Series of phones • HD voice and video • H.264 video • G.722 wideband audio • G711u for PSTN calls • Full phone feature support • Intelligent Proximity (Bluetooth) • USB and Analog Headsets • Wi-Fi support Enterprise-Class Devices
  38. 38. A Broad Selection of Phones for All Users TASK WORKER LOBBY / COMMON AREA KNOWLEDGE WORKER ADMIN ASSISTANT MANAGER/EXECUTIVE 7811 7821 7841 7861 8811 8841/45 8851 8861/65 MOBILE WORKER
  39. 39. • Bridges Office and Mobile Communications • Pairs your mobile phone with your desk phone so that you can: • Place and receive calls from your mobile device using your desk phone • Import contacts and call history from mobile to desk phone Intelligent Proximity Bluetooth Enabled Similar  8845/51/61/65Automobile
  40. 40. • TLS encryption phone registration and call signaling • SRTP encryption for audio and video streams • Voicemail messages encrypted at rest • All end-user and administrative interfaces use HTTPS encryption Spark Call Security
  41. 41. Cloud Collaboration Management Portal • Automated provisioning • License management (user/group) • Device management • Usage reports and analytics • Service monitoring and support  Security & policy management
  42. 42. Cloud Collaboration Management Customer View User & Device Management Role based Access Automated Provisioning Analytics (Engagement, Quality) SSO & Directory Sync Manage Services & Integrations
  43. 43. 1 2 3 Getting started is as easy as…
  44. 44. …Spark Offer + | | Message CallMeeting 1 2 3 App, Phones, Video Rooms
  45. 45. Offer Packaging Available in select Geos, SMB focused Available in most Geos C2 Everything in M2, and: Cloud Calling* • Business-class voice and video • Mobility • Voice Messaging M2 Everything in M1, and: • Host 25-party meetings with screen sharing with other Spark users C3 Everything in M3, and: Cloud Calling* • Business-class voice and video • Mobility • Voice Messaging M3 Everything in M2, and: • Host WebEx-powered meetings with screen sharing and with external participants • Personal Meeting Room • Scheduled Meetings C1 Everything in M1, and: Cloud Calling* • Business-class voice and video • Mobility • Voice Messaging M1 • Business-class Messaging • 1:1 and 3-party video calling with screen sharing • Join Spark and SIP- based meetings *Excludes PSTN Services. Sourced via Media Provider partners. Add Room Registration Connect a room endpoint to the Spark cloud Conference Audio Toll Dial-in & Callback Additional Centers Event Training 1 2 3
  46. 46. Message Meeting Call 1:1 and team messaging in virtual rooms Persistent Chat, Content Sharing, Iteration A Cloud-based phone system1 plus much more Make calls within or outside organization via the PSTN1 Audio, video, and web meetings Before/during/after-meeting messaging and content Spark Services 1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.

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