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Empowering Knowledge that Creates Business Outcomes

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Keynote presentation delivered by Jeanne Beliveau Dunn, vice president and general manager of Learning@Cisco, at the 2013 Swiss eLearning Conference.

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Empowering Knowledge that Creates Business Outcomes

  1. 1. © 2013 Cisco and/or its affiliates. All rights reserved. 1Cisco ConfidentialCisco Confidential 1Jeanne Beliveau DunnVice President and General ManagerLearning@Cisco
  2. 2. © 2013 Cisco and/or its affiliates. All rights reserved. 2Cisco ConfidentialCisco Confidential 2Empowering KnowledgeThat Creates BusinessOutcomesJeanne Beliveau DunnVice President and General ManagerLearning@CiscoApril, 2013
  3. 3. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 3Today’s Evolving Business RequirementsLearning@Cisco: A Collaborative Learning NetworkBest Practices and Business ResultsSummary and Actions You Can TakeCisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 3
  4. 4. 4RisingExpectationsMarket Velocityand VolatilityInnovationEverywhereFinancialPressuresRequires Innovation and Doing Business DifferentlyMarket Is ChangingCisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 4
  5. 5. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 5Huge Implications As We Face a Talent Shortage
  6. 6. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 6Big Datas Big Problem: Little TalentIT Solution Provider ChallengesHeres a paradox: Your need to hire great technologists is atan all-time high, but the talent pool is shrinkingWorldwide, 1 in 3 employers experience difficulties fillingvacancies due to lack of available talentNetworking is 2nd fastest-growing need for talent
  7. 7. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 7The Game Changer: Unlocking Human Potential Through Talent Development• Average employee tenure goes from5-7 years to 2-3 years• 75-90% of all workers will require re-skilling• Deficit of 3 million workers -- 300,00 collegegraduates every year between now and 2018• Competing for the top talent from the X and Ygenerations• Every corporation faces the War for Talent withthe right skills• CEOs are looking to change culture and breakdown silos with socialDaniel PinkA Whole New MindThe future belongs to a very differentkind of person with a very different kindof mind - creators and empathizers,pattern recognizers and meaningmakers.
  8. 8. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 821st Century SkillsGlobal LeadershipSkillsEntrepreneurialSkillsThe Critical Skills for the Knowledge Economy of the Future• Opportunity Recognition• Self-Direction• Persuasion• Planning Skills• Risk-Taking• Resourcefulness• Critical Thinking• Collaboration• Communication• Creativity• Problem-Solving• ITC Proficiency• Global Mindset• Languages Proficiency• Cultural Awareness• Team Player• Professionalism• Work Ethics
  9. 9. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 9Learning Moves to Mobile, Global, and Collaborative
  10. 10. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 10Mobile Social Visual VirtualCollaboration: The Investment of the Decade• Collaboration - The number one trait leadersare seeking in their employees• Over 75% calling it “critical”• Leaders now see technology as an enabler ofcollaboration and relationships• Those essential connections that fuelcreativity and innovationSource: 2012 IBM Global CEO Study
  11. 11. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 11New Approach to LearningStudents are the new, digital-forward scoutsLearning is an active, collaborative processMotivation is critical to effective learningPersonalized learning is key: Learn my way, to my scheduleTo be effective, knowledge building should be integrated into the job
  12. 12. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 12Learning@CiscoBuilding and Mentoring the World’s IT Talent
  13. 13. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 13Remove barriers to education bycreating new business models,new platforms, and acceleratingtalent developmentGrow through green, mobile andglobal solutionsPersonalized and relevanteducation. Personalizeddevelopment /job relevanceCollaborative Education toaugment the classroomCreate the next generation of talentthat will transform the world throughthe power of the networkLearning@Cisco
  14. 14. 14Role of the Network GrowsEvolutionoftheNetworkTimeNew Challenges for Talent – Building new skillsKnowledge GapThe Internet of EverythingSoftware AutomationCloudLearning@Cisco’s Top Objectives1. Double our experts/our industry2. Create new roles3. Re-skill for solutions4. Globalize talent5. Support our existing communityVoice TransportTelecommuting / VPNWirelessUnified CommunicationsCollaboration/VideoEnhanced SecurityEthernet SwitchingRoutingData CenterFilling the Gaps2 million andgrowing!
  15. 15. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 15Architect:Cisco Certified ArchitectExpert:CCIE® R&S, Storage, SP, SP Ops, Security, Voice, Wireless,and CCDE ®Professional:CCNP® , CCNP Security, CCSP ®, CCNP Voice, CCNPWireless, CCNP SP Ops, and CCDP™Entry/Associate:CCENT®, CCT™, CCNA®, CCNA Security, CCNA Voice,CCNA Wireless, and CCDA®• Advanced Routing and Switching• Data Center• Optical• Security• Service Provider• Storage Networking• Unified Communications• Video• WirelessSoft Skills / Business Product TrainingLVCI, Business Transformation(Selling, Positioning, Services)NPI, Solutions, Multi-vendor(Design, Implement, Support)Training and Certifications Portfolio: Adapting to Meet Real-World NeedsCareer Certifications Specialist Certifications
  16. 16. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 16Learning@Cisco PortfolioInstructor-LedTrainingVirtual ClassroomGaming,Lab SimulationsCustomizedConsultingServicesCollaborativeLearningVirtualMentoringAcceleratedLearningProgramsCertifications &AssessmentsCisco Press,Digital LibrariesTransforming Talent Through...
  17. 17. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 17Connecting with Loyal Communities and Social MediaCisco Learning NetworkOver ~110M page views, 2M in the Communitywww.ciscolearningnetwork.com Over 7,000 FollowersLearning NetworkOver 161,000 FriendsSupport CommunityOver 10,000 Members
  18. 18. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 18Journey of Talent Development2008 2009 2010 2011 2012 2013 2014IndustryTransformingPhysical andOnline ClassroomsVirtual Classroomsand CommunitiesPersonalizedJust-in-TimeLearning
  19. 19. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 19Improved Student Outcomes from Virtual ClassroomsREMOTE LEARNING VIASMART DEVICEOptimized video experienceon smart devices for studentson the goCapture live class and offervideo library to studentsaccessible from anywhereanytimeLECTURE CAPTURE ANDCONTENT LIBRARYRemotely monitor new trainer;live sampling to improvecurriculumTRAINING QUALITYIMPROVEMENTDeliver high-qualityclassroom learningexperience via videostreaming to remotestudentsHIGH-QUALITY VIRTUALCLASSROOM EXPERIENCE
  20. 20. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 20World Wide Cisco Certifications Total 2M in 222 CountriesAmericas 610,871 (+21%)EMEAR 489,153 (+27%)8,92419,56337,362386,79736,507Service ProviderData CenterCollaborationBorderlessDesign6,50512,82525,736804,63536,714Service ProviderData CenterCollaborationBorderlessDesignAPJC 886,415 (+20%)5,25520,50549,941480,70754,463Service ProviderData CenterCollaborationBorderlessDesign
  21. 21. 21Award-Winning Education ProgramHow Cisco’s Learning Network Became aSocial Hub for the IT Industry, February, 2013Dice Learning: CCNA:Top 10 Pay Boosting Certifications, 2010Network World: 5 Hot IT Certification Picks:Cisco Certified Architect, 2010Brandon Hall Excellence Gold AwardBest in Certification Programs, 2012IPv6 Certified for Routing & Switching, Security,Service Provider and Design Certifications, 2011Learning! 100 Award, eLearning! Rank #3Cisco Learning Network Collaboration Excellence, 2012Top 10 IT Networking Certifications(CCNA, CCNP, CCIE, CCIE Voice), 2010Tech Republic, 10 Best ITCertifications (CCNA), 2010Brandon Hall ResearchCisco Learning Network, 2010ASTD Excellence in PracticeCisco Learning Network, 2010[ci]channelinsider
  22. 22. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 22Set goals that map to thebusiness and measureresultsManage EducationInvestments as aBusinessOutside-in blueprintdevelopment basedon real customerroles in industryUse Job TaskAnalysis and DesignWorkshopsScalable QualityAssurance Service -ANSI, ISO, 9001, certifiedpracticesSet Design andDevelopmentProcessesSystemic approach tocommunicate successesand drive businessinvestmentCreate Sustainableand VisibleResultsCreate programs thatscale, drive engagementand accelerate learningOffer Collaborativeand MobileLearning ProgramsDrive participation tocompany goals topdown, reward studentaccomplishmentsRecruit andRewardParticipationIndustry-Leading Best Practices
  23. 23. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 23Learning@Cisco: Leading the Way for Tomorrow’s Connected Business WorldRecognized leader in collaborative learningAward-winning, industry leader in IT educationRich ecosystem of partners, customers, and expertsdeveloping the next generation of ITEliminating learning barriers through social networking mediums,virtual classrooms, and collaborative learning communities
  24. 24. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 24Recommendations and Summary
  25. 25. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 25Preparing for the Next Wave of Talent Enablement• Ramp up college recruitment/branding• Take talent into your own hands and shapeyour long term plan• Leverage technology to scale and createmore virtualized/personalized offerings• Focus on the marriage of student outcome tobusiness needs• Build solutions that are global, dynamic andthat can scale up and down• Adopt a mobile, collaborative, flexibleworkplace and enable people to self-develop
  26. 26. Cisco Confidential© 2013 Cisco and/or its affiliates. All rights reserved. 26Let’s Stay ConnectedVisit ushttps://learningnetwork.cisco.comPost a comment or photohttp://www.facebook.com/Cisco.LearningFollow ushttp://twitter.com/LearningatCiscoCheck out the Cisco Education Bloghttp://blogs.cisco.com/category/education/Subscribe to watch Cisco education videoshttp://www.youtubecisco.com/education
  27. 27. © 2013 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27Thank you.

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