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Cisco Confidential 1© 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Smart Net Total Care
Decrease Network R...
Cisco Confidential 2© 2015 Cisco and/or its affiliates. All rights reserved.
Today’s Session Will Focus On:
Reducing netwo...
Cisco Confidential 3© 2015 Cisco and/or its affiliates. All rights reserved.
How do you track and manage alerts today?
Cisco Confidential 4© 2015 Cisco and/or its affiliates. All rights reserved.
Manual Alert Tracking Methods
One-off email
n...
Cisco Confidential 5© 2015 Cisco and/or its affiliates. All rights reserved.
Types of Alerts
Cisco Confidential 6© 2015 Cisco and/or its affiliates. All rights reserved.
Challenges of Alert Management
Receiving too
...
Cisco Confidential 7© 2015 Cisco and/or its affiliates. All rights reserved.
Smart Net Total Care Delivers
Install Base Vi...
Cisco Confidential 8© 2015 Cisco and/or its affiliates. All rights reserved.
Smart Net Total Care Portal
Cisco Confidential 9© 2015 Cisco and/or its affiliates. All rights reserved.
Do you have a method for tracking PSIRT alert...
Cisco Confidential 10© 2015 Cisco and/or its affiliates. All rights reserved.
Prioritizing Alerts
 Security vulnerabiliti...
Cisco Confidential 11© 2015 Cisco and/or its affiliates. All rights reserved.
See Alerts Relevant to Your Cisco Devices
A ...
Cisco Confidential 12© 2015 Cisco and/or its affiliates. All rights reserved.
Identify What Hardware (or Software) Is Affe...
Cisco Confidential 13© 2015 Cisco and/or its affiliates. All rights reserved.
View Detailed Alert Information
Easily drill...
Cisco Confidential 14© 2015 Cisco and/or its affiliates. All rights reserved.
View Status Updates and Notes
View notes on
...
Cisco Confidential 15© 2015 Cisco and/or its affiliates. All rights reserved.
Case Study
• Easier to see , prioritize , co...
Cisco Confidential 16© 2015 Cisco and/or its affiliates. All rights reserved.
Consistent device tracking and up-to-date ma...
Cisco Confidential 17© 2015 Cisco and/or its affiliates. All rights reserved.
Quick Tips for Tracking Alerts
Develop a con...
Cisco Confidential 18© 2015 Cisco and/or its affiliates. All rights reserved.
Quick Tips for Tracking Alerts
Record how yo...
Cisco Confidential 19© 2015 Cisco and/or its affiliates. All rights reserved.
Summary of Alert Management Benefits
• Proac...
Cisco Confidential 20© 2015 Cisco and/or its affiliates. All rights reserved.
Learn More About Network Support Automation
...
Cisco Confidential 21© 2015 Cisco and/or its affiliates. All rights reserved.
Thank You
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Decrease Network Risk with Alert Management

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Alerts can help a company focus on security vulnerabilities. We know that every device is business critical, and when an issue occurs you don't need to be searching for the service level agreement type and coverage. Join our discussion to learn how alert management and automation can help prevent issues from occurring, and save time in resolving when they do.

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Decrease Network Risk with Alert Management

  1. 1. Cisco Confidential 1© 2015 Cisco and/or its affiliates. All rights reserved. Cisco Smart Net Total Care Decrease Network Risk with Alert Management Presented by: Gary Blandino
  2. 2. Cisco Confidential 2© 2015 Cisco and/or its affiliates. All rights reserved. Today’s Session Will Focus On: Reducing network risk through effective and efficient alert management
  3. 3. Cisco Confidential 3© 2015 Cisco and/or its affiliates. All rights reserved. How do you track and manage alerts today?
  4. 4. Cisco Confidential 4© 2015 Cisco and/or its affiliates. All rights reserved. Manual Alert Tracking Methods One-off email notifications Discovery through TAC Cisco support community
  5. 5. Cisco Confidential 5© 2015 Cisco and/or its affiliates. All rights reserved. Types of Alerts
  6. 6. Cisco Confidential 6© 2015 Cisco and/or its affiliates. All rights reserved. Challenges of Alert Management Receiving too many alerts Identifying impacted devices Prioritizing alerts Dedicating too many hours for alert management
  7. 7. Cisco Confidential 7© 2015 Cisco and/or its affiliates. All rights reserved. Smart Net Total Care Delivers Install Base Visibility Contract Status EOX Info & Details Delta Reports Relevant Product Alerts Covered/Uncovered Devices
  8. 8. Cisco Confidential 8© 2015 Cisco and/or its affiliates. All rights reserved. Smart Net Total Care Portal
  9. 9. Cisco Confidential 9© 2015 Cisco and/or its affiliates. All rights reserved. Do you have a method for tracking PSIRT alerts?
  10. 10. Cisco Confidential 10© 2015 Cisco and/or its affiliates. All rights reserved. Prioritizing Alerts  Security vulnerabilities  Business impact  Equipment costs  Device location  Product lifecycles
  11. 11. Cisco Confidential 11© 2015 Cisco and/or its affiliates. All rights reserved. See Alerts Relevant to Your Cisco Devices A complete view of product alerts relevant to your Cisco devices Easily drill down for more details
  12. 12. Cisco Confidential 12© 2015 Cisco and/or its affiliates. All rights reserved. Identify What Hardware (or Software) Is Affected Pinpoint the impacted devices or software
  13. 13. Cisco Confidential 13© 2015 Cisco and/or its affiliates. All rights reserved. View Detailed Alert Information Easily drill down to find all details of an alert.
  14. 14. Cisco Confidential 14© 2015 Cisco and/or its affiliates. All rights reserved. View Status Updates and Notes View notes on remediation actions
  15. 15. Cisco Confidential 15© 2015 Cisco and/or its affiliates. All rights reserved. Case Study • Easier to see , prioritize , confirm the PSIRTS • Network risk reduced based on timely alerts and responses • IT resources were reallocate to more strategic IT initiatives
  16. 16. Cisco Confidential 16© 2015 Cisco and/or its affiliates. All rights reserved. Consistent device tracking and up-to-date maintenance reduce the chance of network outages by 40 percent. Reduce the Chance of Network Outages
  17. 17. Cisco Confidential 17© 2015 Cisco and/or its affiliates. All rights reserved. Quick Tips for Tracking Alerts Develop a consistent process for reviewing your alerts Prioritize alerts according to your specific business needs Develop a clear and concise list of actionable alerts
  18. 18. Cisco Confidential 18© 2015 Cisco and/or its affiliates. All rights reserved. Quick Tips for Tracking Alerts Record how you have responded to each alert Maintain detailed records Use a delta report to keep track of changes
  19. 19. Cisco Confidential 19© 2015 Cisco and/or its affiliates. All rights reserved. Summary of Alert Management Benefits • Proactively identify issues • Determine which alerts apply your Cisco devices • Prioritize alerts • View actions for remediation • Track and manage alerts • Identify old versions of software
  20. 20. Cisco Confidential 20© 2015 Cisco and/or its affiliates. All rights reserved. Learn More About Network Support Automation 30-MIN WEBINAR REQUEST DEMO 30 Minute Webinar Download the E-Book
  21. 21. Cisco Confidential 21© 2015 Cisco and/or its affiliates. All rights reserved. Thank You

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