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Cisco Confidential 1© 2015 Cisco and/or its affiliates. All rights reserved.
Cisco Smart Net Total Care
Decrease Network Risk with Alert Management
Presented by:
Gary Blandino

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Cisco Confidential 2© 2015 Cisco and/or its affiliates. All rights reserved.
Today’s Session Will Focus On:
Reducing network risk through
effective and efficient alert management

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How do you track and manage alerts today?

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Manual Alert Tracking Methods
One-off email
notifications
Discovery
through TAC
Cisco support
community

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Types of Alerts

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Challenges of Alert Management
Receiving too
many alerts
Identifying
impacted devices
Prioritizing
alerts
Dedicating too
many hours for alert
management

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Smart Net Total Care Delivers
Install Base Visibility Contract Status EOX Info & Details
Delta Reports Relevant Product Alerts Covered/Uncovered Devices

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Smart Net Total Care Portal

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Do you have a method for tracking PSIRT alerts?

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Prioritizing Alerts
 Security vulnerabilities
 Business impact
 Equipment costs
 Device location
 Product lifecycles

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See Alerts Relevant to Your Cisco Devices
A complete view of
product alerts relevant to
your Cisco devices
Easily drill down for more details

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Identify What Hardware (or Software) Is Affected
Pinpoint the impacted
devices or software

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View Detailed Alert Information
Easily drill down to find
all details of an alert.

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View Status Updates and Notes
View notes on
remediation actions

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Case Study
• Easier to see , prioritize , confirm
the PSIRTS
• Network risk reduced based on
timely alerts and responses
• IT resources were reallocate to
more strategic IT initiatives

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Consistent device tracking and up-to-date maintenance reduce
the chance of network outages by 40 percent.
Reduce the Chance of Network Outages

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Quick Tips for Tracking Alerts
Develop a consistent
process for reviewing
your alerts
Prioritize alerts according
to your specific business
needs
Develop a clear and
concise list of
actionable alerts

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Quick Tips for Tracking Alerts
Record how you have
responded to each alert
Maintain detailed records Use a delta report to
keep track of changes

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Cisco Confidential 19© 2015 Cisco and/or its affiliates. All rights reserved.
Summary of Alert Management Benefits
• Proactively identify issues
• Determine which alerts apply your Cisco devices
• Prioritize alerts
• View actions for remediation
• Track and manage alerts
• Identify old versions of software

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Learn More About Network Support Automation
30-MIN WEBINAR
REQUEST DEMO
30 Minute Webinar
Download the E-Book

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Thank You