Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Crack the Code with Smart Net Total Care

565 views

Published on

Realizing value in a technology purchase greatly increases customer retention. Delivering value to your customers is about making sure they know how to effectively use the technology. See how to create long-term relationships by delivering on the promise of value for Cisco Smart Net Total Care.

Published in: Technology
  • Be the first to comment

  • Be the first to like this

Crack the Code with Smart Net Total Care

  1. 1. SuccessTalk: Adoption Essentials Crack the Code with Smart Net Total Care Today’s host: Mike Kubovcik Partner Success Manager Global Virtual Sales & Customer Success Cisco
  2. 2. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk Validate business outcomes Enable awareness Leverage the learning Track utilization Embed processes Adoption framework methodology
  3. 3. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public Cisco SuccessHub On demand webinars, videos, infographics, blogs, whitepapers and much more! Visit SuccessHub
  4. 4. SuccessTalk: Adoption Essentials Crack the Code with Smart Net Total Care Today’s presenter: Kerry Holland Partner Success Manager Global Virtual Sales & Customer Success Cisco
  5. 5. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk How we deliver success Consistent, customer-focused, value process Establish what’s important to the customer and how they define success. Help customers learn how the features and functions of the technology will help them achieve their goals. Understand how the technology is being used and provide resources to maximize use of the solution. Monitor product usage regularly to identify areas of improvement and align product capabilities with customer goals. Demonstrate the value of implementing key solution features into their internal processes to create customers for life.
  6. 6. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk The vision of adoption Customers achieve consistent and exceptional outcomes throughout their entire journey. Why did I buy? What will it do? How do I use it? What is success? Was it worth it? I know what outcomes I am trying to achieve. I know the product’s capabilities and how they impact outcomes. I know which processes and people need to use it and how they can use it the best way possible. I know what outcomes this product will drive and how and when I will see those outcomes. My ROI exceeds what I expected. I must renew and I want to buy more from Cisco.
  7. 7. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public What are the business expectations? Risk mitigation Operational efficiency Faster problem resolution
  8. 8. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk Smart Net Total Care Cisco TAC Online resources Advanced hardware replacement Software updates Installed base What is deployed in my network? Contract status What is my maintenance coverage? EOX details For lifecycle planning and budgeting Delta reports What has changed in my network? Security alerts Relevant to your devices Product coverage Where am I at risk? Smart capabilities that extend the value of foundational support services Award-winning technical support services
  9. 9. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk Smart Net Total Care outcomes Risk mitigation Operational efficiency Faster problem resolution Install base management Continuous support coverage Risk management Contracts Product lifecycle management Device change management
  10. 10. How do you use Smart capabilities to achieve business outcomes?
  11. 11. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk Unlock Smart Capabilities – easy as 1, 2, 3 Customer Network Secure Transport SNTCCisco Data CenterCollector 1 Device discovery 2 Data collection 3 Data upload and processing
  12. 12. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk Installed base management and visibility Identify products with and without service coverage Validate your Cisco® installed base
  13. 13. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk Lifecycle management Hardware/software alerts Links to the alert details Affected devices Recommended replacement devices OS versions Filter EoX/LDoS dates
  14. 14. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk Risk management Identifies which devices need security updates, and when devices may need to be refreshed due to end-of- life or end-of-service dates. Hardware alerts Software alerts Security alerts Field Notices
  15. 15. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk Improve the MACD process See changes between December 6 and January 10 41 changed devices Easily drill down to see details of added or deleted cards and device(s)
  16. 16. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk Smart Net Total Care business outcomes IB management and visibility Improved contract management Risk management Continuous support coverage Lifecycle management Compliance
  17. 17. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk Forums for sharing technical support knowledge Get helpful answers from a discussion forum monitored by Cisco and peer experts. Search for answers to your questions.. Review self-help documentation for the portal and collectors. View blogs, events and videos on specific topics.
  18. 18. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk Next steps • Learn about more about Customer Success at https://salesconnect.cisco.com/#/program/PAGE- 10965 • Use our Customer Success tools (ROI & Benchmarking) at http://www.ciscosuccesstools.com • Stay tuned to this web series for more helpful insights into Software and Services adoption • Learn more about Smart Net Total Care and Smart Assist at www.cisco.com/go/sntc
  19. 19. @CiscoSuccessHub Let us know what you think! customersuccesstalk@external.cisco.com © 2018 Cisco and/or affiliates. All rights reserved. Cisco public.
  20. 20. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public #successtalk© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public Upcoming sessions Creating Collaboration Conversations April 5, 2018 Customer relationships thrive when delivering value is everyone’s priority. Successful adoption of the technology creates an environment where customer loyalty can flourish. Join us to discover ways to help your customers achieve value realization quickly with their Cisco Collaboration solutions. Sign up for a webinar © 2018 Cisco and/or affiliates. All rights reserved. Cisco public.

×