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Collaboration Update

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Collaboration Update presented at Washington DC Tech Day 2017

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Collaboration Update

  1. 1. Collaboration Update Lee Livingston – Unified Collaboration Specialist llivings@cisco.com November 2016
  2. 2. Cisco Confidential 2C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Agenda JITC Certification Update Unified Collaboration Application Update Where is the Navy Today? Future Certified Applications Cisco Spark Update
  3. 3. Cisco Confidential 3C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. § CUCM / SME 11.5(1) SU1 (Cisco Unified Communications Manager) § Cisco Recommends 11.5(1) SU2 § CUC 11.5(1) SU1 (Cisco Unity Connection) § IM&P 11.5(1) SU1 (Cisco Unified Communications Manager IM and Presence) § Jabber for Windows 11.7 on Windows 7 & 10 § Voice Gateways (Digital and Analog) § 29xx, 39xx, 43xx, 44xx, VG20X, VG3XX § Inter-Working Gateways and Session Border Controllers § 29XX, 39XX, 43XX, 44XX, ASR 100X JITC ESC Certification Update (Type 1, 2 & 3 Environments)
  4. 4. Cisco Confidential 4C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. § CMS 2.0 (Cisco Meeting Server…formerly Acano) § VCS X8.8 Control and Expressway (Video Communications Server) § TMS 15.3 (TelePresence Mgmt Suite) § TMSXE 5.3 (TelePresence Mgmt Suite Extension for Microsoft Exchange) § Cisco DX, MX, SX Video Endpoints CE 8.2.2 § Cisco 69xx, 78xx, 79xx, 88xx, 99xx IP Phones § TBD: § Expressway C & E JITC Certification Update cont.
  5. 5. Cisco Confidential 5C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Agenda Unified Collaboration Application Update Where is the Navy Today? Future Certified Applications Cisco Spark Update
  6. 6. © 2013 Cisco and/or its affiliates. All rights reserved. 6 • Connect people, not end-points • Conversations, not calls • Familiar, intuitive, natural • Any media, any device, to anyone, at any time • Integrates with business processes COLLABORATION
  7. 7. © 2013 Cisco and/or its affiliates. All rights reserved. 7 Unified Communications TelePresence Collaboration Applications Customer Collaboration SERVICES
  8. 8. © 2013 Cisco and/or its affiliates. All rights reserved. 8 DD D Session Management Cisco Unified Communications Manager
  9. 9. © 2013 Cisco and/or its affiliates. All rights reserved. 9 IM/P Enhancements • Persistent Chat High Availability • Multi Device Messaging • MS SQL Server Support Simplicity & Scalability • Hitless Device Pack Installation • Directory Search for MRA Client and Endpoints • Single SAML SSO Agreement per Cluster • PIN Synchronization Value Extension • Jabber DVO • Self-provisioning in Mixed Mode • Location Based Services • FEC Codec Support Security and Compliance • Next Gen Encryption • SHA2 Support • Form-based Authentication • Gov’t Certifications
  10. 10. © 2013 Cisco and/or its affiliates. All rights reserved. 10 UCM 11.5(1) will not support several legacy phone models that have been eoSale 9+ years, and were supported in 11.0(x). 12SP+, VIP30 7902G, 7905G, 7910 (all models) 7912G, 7920, 7935 Rationale: faster feature velocity and drive customers to higher functionality and improved security Impact Deprecated phones will not register to UCM 11.5(1)+ or function after an upgrade to UCM 11.5(1)+ … even if from 11.0(x). Attempted upgrades to UCM 11.5(1)+ will alert if these legacy phones still configured in the system. More details in UCM 11.5 release notes (under “Deprecated Phones”) No impact to UCM 10.5(x)
  11. 11. © 2013 Cisco and/or its affiliates. All rights reserved. 11 BU focus for on-prem simplification Tested Reference Configurations (TRCs) Specs-Based- UCS Business Edition appliances Specs-Based- 3rd-party On-prem Infrastructure Options for Collaboration (cont’d) HW coverage strategy & Positioning Cisco on Cisco with Unified Support for HW+SW* Explicitly validated for real-time by Collaboration BU* Simplified Quoting, VMware, Delivery & Deployment Cisco HyperFlex UCS for 3rd-party HCI SW Cisco 51xx, 6xxx Custom UCS DAS Any UCS M-Series Rest of UCS B/C/E meeting Collab reqs. but not TRC’d BE6000S BE6000M BE6000H BE7000M BE7000H 1 build of UCS E160D M2 aligned with BE6000S 2 builds of UCS C220 M4S aligned with BE6000M/H 1 build of UCS C240 M4S2 aligned with BE7000M 1 build of UCS C240 M4SX +1 build of B200 M4 aligned with BE7000H 3rd-party Servers (e.g. HP, IBM, Dell, Fujitsu, NEC, etc.) 3rd-party SAN/NAS storage array (e.g. EMC, NetApp, Compellent, etc.) 3rd-party HCI SW and non-UCS HW (e.g. SimpliVity, Nutanix, vSAN, StorMagic, EVO:RAIL, VSPEX, etc.) Prescriptive HW BOM guidance from Collaboration BU Applicable Cisco UCS differentiators (from Data Center collateral)
  12. 12. © 2013 Cisco and/or its affiliates. All rights reserved. 12
  13. 13. © 2013 Cisco and/or its affiliates. All rights reserved. 13
  14. 14. © 2013 Cisco and/or its affiliates. All rights reserved. 14 Persistent Chat Value • High availability of Persistent chat rooms. • Load balancing of Text Conferencing traffic across the cluster. • More consistent with our HA offering. • Only single external database is enough for both nodes Overview • Text Conferencing (TC) is critical service • Both IM/P nodes in cluster are connected to same external database. • Dynamic update of TC alias in service discovery across cluster. • When TC or node goes down, a failover is initiated and all persistent chat rooms on failed node are hosted by backup activated node. Description • Persistent chat rooms are always available to users even in case of node failure or critical service(s) failures. Room 1, Node 1 Room 2, Node 1 Room 3, Node 2 Room 4, Node 2 TCAlias1 TCAlias2 External DB CUCM DB Sync IM&P cluster Jabber Client, User A Jabber Client, User B Node 1 Node 2
  15. 15. © 2013 Cisco and/or its affiliates. All rights reserved. 15 Multi Device Messaging Description • Multi device messaging of last sent message to each of Jabber client device.. Value • One-to-one conversations tracked on all devices user is currently singed on • Synchronize read progress between devices – read notifications • Clients that do not enable MDM are able to participate in conversations and behave in normal way. • Mobile clients have the ability to defer message delivery for a period of time in order to preserve battery– Quiet mode Message Cloning 1. U1/MDM1 sends IM to U2/MDM1 2. Connection Manager forwards the message to U2/MDM1 jsm session 3. JSM clones the message and sends to all U2 MDM capable sessions. Also clones and sends to all U1 MDM capable sessions 4. Router delivers messages to CM and WCM 5. CM and WCM deliver the messages to clients • Note: User2/C3 does not receive the message since it’s not MDM capable
  16. 16. © 2013 Cisco and/or its affiliates. All rights reserved. 16 Persistent chat rooms MS SQL Data Base CUCM DB Sync IM&P cluster Jabber Client, User A Jabber Client, User B File transfers Description • Support for using MS SQL Server as my external database Value MS SQL Server available for • Persistent chat • Managed file transfers • Message Achiever Overview • From 11.5 onward IM/P nodes will support MS SQL server as external database along with Oracle and PostgreSQL.
  17. 17. © 2013 Cisco and/or its affiliates. All rights reserved. 17
  18. 18. © 2013 Cisco and/or its affiliates. All rights reserved. 18 CSR 11.5 delivers: 11.0 11.5 Delta Directory 160K 2.15Bn 13,000x Jabber clients on a UCM 10K OVA 5K 10K 2x
  19. 19. © 2013 Cisco and/or its affiliates. All rights reserved. 19 *NEW* Now you can install new device types outside of a service window! • Hitless Device Pack installation allows you to install new device types without disrupting users service • No Cluster Reboot Required! • TFTP services must be restarted (immediately) and Publisher must be restarted (at next service window)
  20. 20. © 2013 Cisco and/or its affiliates. All rights reserved. 20 • Allows users to log in to Extension Mobility, Conference Now, Mobile Connect, and their Cisco Unity Connection Voicemail using the same end user PIN • PIN will sync form CUCM to Cisco Unity Connection and vice versa when enabled. • PIN is synchronized when PIN is changed through self-care, AXL, BAT and Admin UI • Eliminates the need to manage multiple PIN credentials and enhances the user experience. CUCM Unity Connection sync 1 2 3 4 5 6 7 8 9 * 0 # 1 2 3 4 5 6 7 8 9 * 0 #
  21. 21. © 2013 Cisco and/or its affiliates. All rights reserved. 21 *NEW* Deploy more phones with fewer VMs • 50-70% Increased capacity (capacity varies based on dial plan and deployment requirements) • UCM has undergone memory optimization that has enabled it to scale beyond current 10k/server guidelines • Utilizes the same OVA spec • Deployments beyond 10k/vm require engineering review (megacluster team)
  22. 22. © 2013 Cisco and/or its affiliates. All rights reserved. 22 • Ability to provision Single SAML SSO Agreement per CUCM cluster, as compared to, an agreement per node in CUCM 11.0 • Significant Cost savings for configuring SAML SSO with the IdPs which charge per SSO agreement • Greatly improve SSO configuration manageability, translating into reduced TCO and enhanced admin UX • Requires Multi Server Tomcat Certificates • Continues to support one agreement per node and no disruption during upgrades
  23. 23. © 2013 Cisco and/or its affiliates. All rights reserved. 23 CSR 11.5 delivers: • (More) Opus • Media Resiliency
  24. 24. © 2013 Cisco and/or its affiliates. All rights reserved. 24 Table 2 Supported Phone Firmware Versions Phone Family Firmware Release Number Cisco Unified SIP Phone 3905 9.4(1)SR2 Cisco Unified IP Phones 6901 and 6911 9.3(1)SR2 Cisco Unified IP Phones 6921, 6941, 6945, and 6961 9.4(1)SR2 Cisco IP Phone 7800 Series 11.5(1) Cisco Unified IP Phone 7900 Series 9.4(2)SR1 Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G 1.4(8) Cisco IP Phone 8800 Series 11.5(1) Cisco Unified IP Conference Phone 8831 10.3(1)SR2 Cisco Unified IP Phones 8941 and 8945 9.4(2)SR2 Cisco Unified IP Phones 8961, 9951, and 9971 9.4(2)SR2 Phones Not Supported in v11.5(1) Cisco Unified IP Phone 7902 Cisco Unified IP Phone 7905 Cisco Unified IP Phone 7910 Cisco Unified IP Phone 7910SW Cisco Unified IP Phone 7912 Cisco Unified Wireless IP Phone 7920 Cisco Unified IP Conference Station 7935
  25. 25. © 2013 Cisco and/or its affiliates. All rights reserved. 25
  26. 26. © 2013 Cisco and/or its affiliates. All rights reserved. 26 Federal Certifications Testing Agencies Common Criteria NIAP (NSA) DoD Unified Capability Approved Products List JITC Commercial Solutions for Classified NSA / CSS FedRAMP 3PAO
  27. 27. © 2013 Cisco and/or its affiliates. All rights reserved. 27 FIPS 186-4 Digital Signature Standards: DSA, RSA, ECDSA FIPS 180-4 Secure Hash Standards: SHA-1, SHA-256, SHA-384 FIPS 197 Advanced Encryption Standards: AES-128, AES- 256 NIST SP 800- 38(A-F) AES Block Cipher Modes: CBC, CCM, GCM NIST SP 800-52 Selection, Config and Use of TLS Implementations
  28. 28. © 2013 Cisco and/or its affiliates. All rights reserved. 28 • Complies with the requirements of the National Security Agency (NSA) SCIP-216 Minimum Essential Requirements (MER) for V.150.1 recommendation. • Addresses changes necessary to place successful secure V.150 calls. • Payload values negotiation for V.150MER codecs. • SIP Normalization script to remove extra cdsc line from V.150 SDP. • V.150 dynamic payload handling support is available for SIP, SCCP, MGCP
  29. 29. © 2013 Cisco and/or its affiliates. All rights reserved. 29 § Next Generation Security (DoD: Suite B) § Product Security Baseline Enhancements § Suite B Encryption (Department of Defense) § FedRAMP Authorization (US Government) § Platform Enhancements § VMWare ESXi 6.0 Support § Increased Small System Scale (UCS E) § Microsoft Qualifications § Single SAML IdP Agreement per Cluster § Directory Synchronization (NTLMv2 Support) Cisco Unity Connection 11.5 § Video Messaging §Ring No-Answer (RNA) §Smaller OVA Support (e.g. 2 vCPU) § Product Enhancements §Common PIN with CUCM §New Media Player §Increased Office 365 Scale §Customizable Roles § Microsoft Product Refresh §Exchange 2016 §Outlook 2016 §Windows 10 §Edge Browser Video, Security, Platform, Interoperability
  30. 30. © 2013 Cisco and/or its affiliates. All rights reserved. 30 Cisco Unity Connection 11.5 Security Enhancements § Next Generation Security •Product Security Baseline Enhancements •Cross-Site Request Forgery (CSRF) Prevention •Denial of Service (DoS) Prevention – Limit TUI/Web Sessions per User •Suite B Encryption (Department of Defense) •Web Interfaces/API’s •SMTP/SMIME Interfaces •LDAPS, DRs, AXL Interfaces •FedRAMP Authorization (US Government) •Federal Risk and Authorization Management Program •Authorization good across Multiple Agencies •Strong Security Requirements Security is Priority #1
  31. 31. © 2013 Cisco and/or its affiliates. All rights reserved. 31 • Simplified provisioning, configuration, and registration of video endpoints • Users and devices register to Unified Communications Manager • Simplified user connectivity - No VPN required - Supports single sign-on Expressway Make Voice Calls Search Corporate Directory Share Content Instant Message and Presence Video Calls Access Visual Voicemail Cisco Jabber® PC and Mobile C, EX, MX, and SX Series DX Series 8800 Series 7800 Series Internet
  32. 32. © 2013 Cisco and/or its affiliates. All rights reserved. 32 • This option applies if you use single sign-on (SSO) and have Cisco Jabber iOS endpoints that access Unified Communications services from outside the network. With X8.9, you can optionally configure Expressway-E to allow Jabber on iOS devices to use the native Safari browser. Because the Safari browser is able to access the device trust store, you can now enable password-less authentication or two-factor authentication in your SSO deployment. Expressway Internet
  33. 33. © 2013 Cisco and/or its affiliates. All rights reserved. 33 • Expressway is now also a H323 GateKeeper. Use your legacy endpoints and evolve at your own pace and budget • Collaborate with customers, suppliers, and partners, even if they use a different system or endpoint • Supports any standards-based endpoint - SVC, AVC, H.323, SIP, BFCP • Interoperability with Microsoft - Support for Microsoft Lync and Skype for Business clients that use proprietary Remote Desktop Protocol for desktop sharing
  34. 34. © 2013 Cisco and/or its affiliates. All rights reserved. 34 • SAML-based Single Sign On (SSO) for admin users only • Network-based call recording for any device, anywhere • NAT/Firewall Traversal without VPN • Integrated admin, serviceability and user options for IM/P service • Multi-domain and Active Directory alignment for IM/P service • IPv6 support for SIP endpoints and video, with media resource support for IPv6 • Unified Capabilities Requirements (UCR 2013) • Video on Hold and CTI video support for video-enabled Contact Center • Caller-Specific Music on Hold • Extend & Connect Enhancements • User Data Service (UDS) API • Other API enhancements • Simplified Installation, Upgrade, Migration, IP address and/or host name change • Global dial plan replication by Intercluster Lookup Service (ILS) • User self-provisioning and self- care • Enable new videoconferencing resources, deployment models, use cases and technologies • Secure intercluster bandwidth management, with support for EMCC, able to provide and reconcile treatment for disparate types of video endpoints
  35. 35. © 2013 Cisco and/or its affiliates. All rights reserved. 35 • Enable SAML SSO from Product Admin GUI • Administrative Access to GUIs • Administrative Access to CLIs enhancements (disable, recovery url, status) • Admin Logout • Recovery Administrator Access to GUIs • UC PAWS APIs • Unified CM • Unified CM IM/P • Unity Connection • CWMS - WebEx Mtg Server • WebEx Meetings (Android & IOS) • WebEx Connect • Prime Collaboration • ADFS 2 • OpenAM 9 & 10 • Ping Federate • Oracle Access Manager
  36. 36. © 2013 Cisco and/or its affiliates. All rights reserved. 36 Authentication (SAML) Authorization (OAuth) Identity (SCIM/LDAP) Contacts SAML Prime TMS LDAP • Common Identity Stack (CIS) will be deployed in the Unified Management layer • CIS can act as IdP for customers with no other IdP or as a Broker for customers with an existing IdP UNIFIED MANAGEMENT & UCSERVICES CLIENTS IDENTITYMANAGEMENT IDENTITYSTACK OAuth SAML UDS/SCIM/ XMPP Edge
  37. 37. © 2013 Cisco and/or its affiliates. All rights reserved. 37 • Record any network connected call, regardless of device, location, or geography Centralize or distribute call recordings based on network topology Capture Mobility calls routed using Single Number Reach and Extend & Connect features Network intelligence automatically selects the right gateway • Meets recording regulations for SOX compliance • Saves backhauling media from branch sites across limited bandwidth links Recordin g server PSTN Mobile POTS Cisco Extend & Connect Cisco IP Phones & Mobility calls
  38. 38. © 2013 Cisco and/or its affiliates. All rights reserved. 38 Unified CM & applications Expressway Firewall Traversal AnyConnect VPN • Layer 3 VPN Solution • Secures the entire device and it’s contents • Any allows users access to any permitted applications & data • NEW • Session-based firewall traversal • Allows access to collaboration applications ONLY • i.e. Personal data not routed through enterprise network
  39. 39. © 2013 Cisco and/or its affiliates. All rights reserved. 39 CUCM (IM and Presence) Publisher Application Layer CUCM (Voice/Video) CTIVoice/Vide o Mobility Publisher Application Layer Federation IM/Text Chat Web UC Presence CUCM Subscriber CUCM Subscriber CUCM Subscriber CUCM Subscriber CUCMIM Subscriber CUCMIM Subscriber CUCMIM Subscriber CUCMIM Subscriber Telephony User & Device Admin Telephony Feature Admin IM/Presence Feature Admin User Admin Common Install & Upgrade Common Platform Layer/ VOS Common Serviceability Common Clustering view CalendarTelephony GeoLoc Line / Trunk • End user management : All IM & P user management is now within the CUCM Administration screens All IM & P options are now added through CUCM user management All IM & P Search criteria is now within the CUCM end user Find List Presence is included within the Feature Group template End user presence viewer will be navigated to from the CUCM user admin • Common cluster topology : All nodes will be accessed through common administration pages Add / edit any node (Voice / Video or IM & P) through the same admin GUI Assign all HA capabilities through the same admin GUI • Common End User Options All end user options, both Voice / Video and IM & P, accessed through the same end user option page • Serviceability Common navigation for serviceability Integrated RTMT and other reporting Integration of troubleshooter / dashboard / notification pages • Common platform install IM & P nodes have the same look and feel as a CUCM subscriber nodes Integrated Admin accounts include both CUCM and IM & P nodes Integrated backup and restore
  40. 40. © 2013 Cisco and/or its affiliates. All rights reserved. 40 • User-based provisioning Automatic feature configuration, no Administrator intervention required • Mobility Interoperability Enables Users to take advantage of Cisco Mobility and Extend/Connect features concurrently • Manage feature settings from the User Care Portal • Forwarding control Supports interoperability with third- party voicemail systems • Nailed-up call flow Maintains connection to remote device between calls for faster call delivery
  41. 41. © 2013 Cisco and/or its affiliates. All rights reserved. 41 § Session Persistency § Enable user to preserve mobile session due to temporary network outage or device movement between networks § Both active or held sessions can be preserved, user can trigger any feature afterwards § Simplified Provisioning § Admin provisions a generic template instead of OS specific device type for each user § Reduce the complexity for end user’s initial set up after downloading the app (only username and password required) § Billing Enhancement § Provide detail records around enterprise vs. cellular number, mobile vs. WiFi minutes, mobile device vs. PSTN trunk name, specific mobility call types, etc. § Advanced UC features § Forced Authorization Code (FAC) § Client Matter Code (CMC) § Shared line § IPv6 and dual stack § Call Move Enhancement Collaboration, Your Way - anytime, anywhere, any device
  42. 42. © 2013 Cisco and/or its affiliates. All rights reserved. 42 Admin: Set Templates &Sync Users from corporate directory User: Plugs in phone or installs Jabber User: Logs In. Done! Start Collaborate! Empower Users to Provision Their Own Phone: As Easy as Administrative PIN enables Deployment Partners or admin to add phones on behalf of Users Lower Opex + Higher productivity •Zero Touch to add user once set up •Instant service enablement for user •Reduce partner support costs •Multiple languages support
  43. 43. © 2013 Cisco and/or its affiliates. All rights reserved. 43 UC Settings: Easy, Intuitive, and Everywhere Access to the UC suite for managing Phones, Call Settings, Voice Mail Settings, conference scheduling, and more! Collectively manage “My Phones” Access the same Self-Care from the browser, in Jabber, or directly from supported Phones
  44. 44. Cisco Confidential 44C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Agenda Where is the Navy Today? Future Certified Applications Cisco Spark Update
  45. 45. Cisco Confidential 45C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Location Awareness
  46. 46. Cisco Confidential 46C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Location Awareness Service Overview • Location Awareness Service is a new feature that allows UCM to associate endpoints to switches and access points • Wired devices will be associated to a switch and port using CDP or LLDP • Wireless devices will be associated with an AP and SSID using BSSID • Better with Cisco Wireless LAN Controller Synch Service: -Inserts all AP’s associated to a WLC into database -Periodic synch ensures all any new AP’s added to database -Supports up to 50 WLC’s • Supported Devices and Clients: Wired endpoints: 78xx, 88xx (TBD) Wireless endpoints: 8861, 7925, 7926 Wireless Jabber clients: Windows, MAC, Android, IoS (Q4CY16) Future support: DX, SX, MX (TBD) Value • Near real-time device/client to location updates -Critical for mobile devices for emergencies • Shows last update from the client/device (last seen time) • Device information persistent across reboots • Used by CER 11.5 to identify a wireless client’s location WLC SJC20-1 SJC20-2 SJC20-3 Device Infrastructure Port/SSID 8841-1 SJC20-1 GE0/22 8861-2 SJC20-1 GE0/23 8821-1 SJC20-2 GE0/10 DX80 SJC20-3 GE0/15 7925-1 AP1 WPHONE BOTDANK AP2 WMOBILE 8861-1 AP2 WPHONE TCTBOBD AP5 WMOBILE CSFCHRISW AP6 WPC 7925-2 AP5 WPHONE CUCM WLC Synch AP1 AP2 AP3 AP4 AP5 AP6
  47. 47. Cisco Confidential 47C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. CER Location Awareness Service Overview • Cisco Emergency Responder 11.5 uses the Location Awareness Service in UCM 11.5 for locating mobile clients in the enterprise • Access Points AUTOMATICALLY synched in CER (no additional configuration) • Access Points are assigned to ERL’s same as switches • Wireless clients updated through AXL Change Notification -AXL already required, no additional configuration needed -CER does not use SNMP for wireless updates -CER uses AXL CN to update ONLY wireless devices that moved -All device movement will be updated in less than 2 minutes • Supported Devices and Clients: Wireless endpoints: 8861, 7925, 7926 Wireless Jabber clients: Windows, MAC, Android, IoS (Q4CY16) • Wired clients will be tracked via SNMP to UCM and switches Value • Support for mobile client tracking • AXL CN very efficient, only devices that move are updated • Mobile clients updates will occur every 2 min • Easy to understand and deploy AP assignment to ERL same as switch port assignment • First step to remove SNMP dependencies in CER CER SJC20-1 SJC20-2 SJC20-3 Device ERL Port/AP 8841-1 SJC20-FLR1 GE0/22 8861-2 SJC20-FLR1 GE0/23 8821-1 SJC20-FLR2 GE0/10 DX80 SJC20-FLR3 GE0/15 7925-1 SJC20-FLR1 AP1 BOTDANK SJC20-FLR1 AP2 8861-1 SJC20-FLR1 AP2 TCTBOBD SJC20-FLR3 AP5 CSFCHRISW SJC20-FLR3 AP6 7925-2 SJC20-FLR2 AP4 CUCM AXL CN AP1 AP2 AP3 AP4 AP5 AP6 SNMP ERL:SJC20-FLR1 ERL:SJC20-FLR2 ERL:SJC20-FLR3
  48. 48. Cisco Confidential 48C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Expressway X8.9
  49. 49. Cisco Confidential 49C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Expressway • A gateway that extends your services to users inside and outside your firewall. Expressway can extend: - Video services for users and devices that are registered directly to Expressway - Collaboration services (for users and devices that are registered to Cisco Unified Communications Manager. Collaboration services include voice, video, desktop share, IM, and presence. • Operates on a user- and endpoint-based licensing model. Expressway is part of the Cisco Unified Communications licensing suite, and is included in Cisco User Connect Licensing and Unified Workspace Licensing schemes TP Endpoint Registrations Cisco Spark™ Hybrid Services Internet Mobile and Remote Access Business to Consumer Business to Business Interoperability and Interworking Expressway Cisco Collaboration Cloud CMR
  50. 50. Cisco Prime Collaboration Assurance and Analytics Business New Right-sized, Right-priced, Preloaded option § For mid-sized and larger midmarket environments, providing essential monitoring and analytics in one tool § Priced between PCA Standard and Advanced options § Reduced-footprint VMs Factory-preloaded on BE6000M/H and BE7000 platform model appliances § Default preload is PCA Standard § Add-on license for PCA&AN Business Easy license quoting via R-CBE6K-K9 or a-la-carte § R-PC11.5-AABSW-K9= § R-PC11.5-AABSW-K9 § L-PC11-AAB-LIC= § Single tool for monitoring § Diagnostics for call quality, dropped calls, etc. § Tracking hardware assets and un-/under-used endpoints § Northbound integration with Manager-of-Manager Systems, e.g., HP OpenView § Capacity planning based on trunk/DSP stats § Call traffic trending including top callers, top traffic locations, top traffic destinations § Quality of Service experience tracking by location, individual endpoint or endpoint group § Scheduled export of actionable information via reports provided in PDF or CSV formats
  51. 51. Video-Enabled Contact Center • Video on Hold (for Remote Expert) • Improve Customer interactions with Cisco Video-enabled Contact Center Enterprise • Play Video on Hold streams using Cisco Media Sense • Agents can select and manage video streams and the Customer’s experience from their CTI desktop • Video Awareness for CTI Applications • Enables CTI Applications to determine when Devices and Callers are video- enabled • Contact Center applications can use this information to match incoming video- capable Callers with Agents who have video-enabled devices Unified CM Cisco MediaSense Video ServersCustomer Agent Video Call Video on Hold
  52. 52. • CUWL Professional Edition is being replaced with CUWL Meetings Edition • Top-levels don’t change CUWL-11X-K9 and CUWL-10X-K9 • Expect EOL of user license SKUs like $500 NEW-UWL-11X-PRO, replaced with user license SKUs like $600 NEW-UWL-11X-MTG • BE6000 strategy for $5375 BE6K-START-PRO35 & $500 BE6K-UWL-PRO under R-CBE6K-K9 is TBD. Right now can still buy this + migration to CUWL Meetings. • More details here: • Cisco Unified Workspace Licensing with Personal Multiparty Video Ordering Guide at www.cisco.com/go/cuwl Sales Resources • Cisco Multiparty Video Conferencing & Licensing Ordering Guide at www.cisco.com/go/meetingserver Sales Resources • Questions? cuwl-pm@cisco.com • At this time no changes to UCL, CUWL STD or rest of R-CBE6K-K9. Licensing Changes
  53. 53. CUWL Pro (with Personal Multiparty) Shared Multiparty TelePresence Server Screen Licenses MCU Port Licenses Acano Capacity Units Acano Perpetual User License Changes (cont’d) – Migration to CUWL Meetings TP Multiparty EA From To CUWL Meetings (w/ Personal Multiparty Plus) Shared Multiparty Plus Shared Multiparty Plus Shared Multiparty Plus Personal Multiparty Plus Multiparty Add-On • Migrations require current support contract & purchase of new contract • See migration guide for specific for details on SKUs, pricing etc More details at www.cisco.com/go/meetingserver Sales Resources (vTS+Conductor) only Meeting Server and/or (vTS+Conductor)
  54. 54. Cisco Confidential 54C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Agenda Where is the Navy Today? Cisco Spark Update
  55. 55. Cisco Confidential 55C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Spark A complete business collaboration service from the Cisco cloud that enables customers to message, meet, or call anyone, anywhere, and anytime. Cisco Spark is hosted by Cisco, and sold by partners.
  56. 56. Cisco Confidential 56C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Message Meeting Call Team messaging in virtual rooms Persistent Chat, Content Sharing, Iteration A Cloud-based phone system1 plus much more Make calls within or outside organization via the PSTN1 Audio, video, and web meetings Before/during/after-meeting messaging and content Spark Services 1 The Cisco Spark service doesn’t include PSTN services. Customers need to purchase PSTN services from a 3rd party provider. For the complete Spark service, Cisco preferred media provider ecosystem partners can provide PSTN local, long-distance, and direct-inward-dial services. Existing Cisco UC customers will use Spark Hybrid Services to connect on-premises call capabilities to Cisco Spark capabilities in the cloud.
  57. 57. Cisco Confidential 57C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Cisco Collaboration Architecture & Portfolio Cisco Hybrid Apps and Endpoints Cisco Spark™ Service Message | Meeting | Call | Hybrid Unified Communications Customer Care Conferencing Cisco Collaboration Edge Architecture On-Premises and Partner Hosted Developer Extensions Cisco® Collaboration Cloud On-premise UCMPartner Hosted HCS
  58. 58. Cisco Confidential 58C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved.
  59. 59. Cisco Confidential 59C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Spark Services Required Spark Hybrid Service Connectors Spark (free) Spark M1 Spark M2 Spark M3 Spark Message 1:1 & team messaging in virtual rooms, persistent chat, content sharing None Business Messaging Business Messaging Business Messaging Business Messagin g Spark Meeting audio/video/web meetings with pre/mid/post messaging and content None ▪ 2-3 party video call ▪ Join Spark/SIP mtgs. Basic Meetings (Spark App) Advanced Meetings (+WebEx) Spark Call Cloud-based telephony & video (3rd-parties required for PSTN services) None C1 required C2 required C3 required Spark Hybrid Directory Service Sync Spark with customer’s on-prem ActiveDirectory Directory Connector for MS AD Spark Hybrid Calendar Service @spark = for Exchange appt, auto-create associated Spark room & auto-invite appt. attendees @webex = Exchange appt auto-includes inviter’s WebEx personal meeting room details • Management Connector • Calendar Connector for MS Exchange @spark only @spark only @spark + @webex Spark Hybrid Call Service Integrate Spark with customer’s on-prem UCM, BE6000/7000, HCS. • Call Service Aware when two Spark softlcient users call each other with on-prem- registered endpoints, can desktop share via 1:1 Spark Room • Call Service Connect pre-requisite = Call Service Aware. Simultaneous ring between Spark softlcient and on-prem-registered endpoints; consistent dialing, calling ID and unified call history between Spark softclients and UCM. • Management Connector • Call Connector for CUCM
  60. 60. Cisco Confidential 60C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Collaboration Edge Services on Expressway • B2B • MRA or Jabber Guest not both • Microsoft Lync Interop* (dedicated … can’t share w/ B2B, MRA, Jabber Guest) Spark Hybrid Services Connectors on Expressway • Directory Connector for MS AD • Management Connector • Calendar Connector for MS Exchange • Call Connector for CUCM • Media for Call Service Connect Spark Hybrid Services (cont’d) – Deployment Model Cisco Collaboration Cloud Expressway-C Expressway-E WindowsDomain Server Expressway-C Expressway-C* Expressway-E* PCP UCM CUC Paging *Orange Expressway-C always required; Orange Expressway-E only required if Lync on Internet Purple Expressway-C and Green Expressway-C could be consolidated in smaller deployments See Deploying Cisco Spark Hybrid Services for more details. Exchange Active Directory Expressway VMs for Edge & Spark Hybrid Services Customer’s Microsoft Infrastructure
  61. 61. Cisco Confidential 61C97-729612-02 © 2014 Cisco and/or its affiliates. All rights reserved. Offer Packaging Available in select Geos, SMB focused Available in most Geos C2 Everything in M2, and: Cloud Calling* • Business-class voice and video • Mobility • Voice Messaging M2 Everything in M1, and: • Host 25-party meetings with screen sharing with other Spark users C3 Everything in M3, and: Cloud Calling* • Business-class voice and video • Mobility • Voice Messaging M3 Everything in M2, and: • Host WebEx-powered meetings with screen sharing and with external participants • Personal Meeting Room • Scheduled Meetings C1 Everything in M1, and: Cloud Calling* • Business-class voice and video • Mobility • Voice Messaging M1 • Business-class Messaging • 1:1 and 3-party video calling with screen sharing • Join Spark and SIP- based meetings *Excludes PSTN Services. Sourced via Media Provider partners. Add Room Registration Connect a room endpoint to the Spark cloud Conference Audio Toll Dial-in & Callback Additional Centers Event Training 1 2 3
  62. 62. Thank you.

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