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Borderless Business: Freeing your Organization
From Silos
Today’s host
Nichole Lemieux
Senior Digital Experience Manager
C...
© 2018 Cisco and/or its affiliates. All rights reserved.
Customer success methodology
People
Process
Platforms
Content
Ana...
© 2018 Cisco and/or its affiliates. All rights reserved.© 2018 Cisco and/or its affiliates. All rights reserved.
Cisco Suc...
Borderless Business: Freeing your Organization
From Silos
Today’s presenter
Karine Elsen
Director of Marketing
M&C GPM Str...
© 2018 Cisco and/or its affiliates. All rights reserved.
It’s all about the customer
© 2018 Cisco and/or its affiliates. All rights reserved.
Openness in a digital environment
Buying process
Information exch...
© 2018 Cisco and/or its affiliates. All rights reserved.
Everyone owns customer experience
Marketing
Finance
Customer
succ...
© 2018 Cisco and/or its affiliates. All rights reserved.
Backdrop of the business Passionate
Seeks change
Optimistic
Takes...
© 2018 Cisco and/or its affiliates. All rights reserved.
Busting silos with Cisco’s operating model
Engineering
Begins wit...
© 2018 Cisco and/or its affiliates. All rights reserved.
Play your position: Network Intuitive
© 2018 Cisco and/or its affiliates. All rights reserved.
Getting it right: Airbnb
© 2018 Cisco and/or its affiliates. All rights reserved.
Getting it right: Zappos
© 2018 Cisco and/or its affiliates. All rights reserved.
Getting it right: Cisco
© 2018 Cisco and/or its affiliates. All rights reserved.
Tear down, team up
© 2018 Cisco and/or its affiliates. All rights reserved.
Building an open culture
Get stakeholders
involved
Consider a
cus...
@CiscoPartners
Let us know what you think!
customersuccesstalk@external.cisco.com
© 2018 Cisco and/or affiliates. All righ...
© 2018 Cisco and/or its affiliates. All rights reserved.© 2017 Cisco and/or its affiliates. All rights reserved.
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Borderless Business: Freeing your Organization from Silos
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Borderless Business: Freeing your Organization from Silos

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Working across departmental boundaries is critical to communication and collaboration within an organization. Learn how to help employees see beyond a "silo mentality" and embrace an open culture in the workplace.

Published in: Business
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Borderless Business: Freeing your Organization from Silos

  1. 1. Borderless Business: Freeing your Organization From Silos Today’s host Nichole Lemieux Senior Digital Experience Manager Customer Experience, Connected Digital Interactions Cisco
  2. 2. © 2018 Cisco and/or its affiliates. All rights reserved. Customer success methodology People Process Platforms Content Analytics
  3. 3. © 2018 Cisco and/or its affiliates. All rights reserved.© 2018 Cisco and/or its affiliates. All rights reserved. Cisco SuccessHub On demand webinars, videos, infographics, blogs, whitepapers and much more! Visit SuccessHub
  4. 4. Borderless Business: Freeing your Organization From Silos Today’s presenter Karine Elsen Director of Marketing M&C GPM Strategic Partners and Ecosystem Acceleration Cisco Today’s presenter Kym Fennell Partner Marketing Manager GPM Partner Experience and Communications Cisco
  5. 5. © 2018 Cisco and/or its affiliates. All rights reserved. It’s all about the customer
  6. 6. © 2018 Cisco and/or its affiliates. All rights reserved. Openness in a digital environment Buying process Information exchange Immediate need
  7. 7. © 2018 Cisco and/or its affiliates. All rights reserved. Everyone owns customer experience Marketing Finance Customer success Sales Support Services
  8. 8. © 2018 Cisco and/or its affiliates. All rights reserved. Backdrop of the business Passionate Seeks change Optimistic Takes risks Innovative
  9. 9. © 2018 Cisco and/or its affiliates. All rights reserved. Busting silos with Cisco’s operating model Engineering Begins with concepts and thinking within the business unit Marketing Strategy extends to regions. Where the “rubber meets the road.” Customer experience Connect with customers. Collect feedback. Put customers in the drivers seat. Sales Manage and serve customers. Match business pain points with technology innovation
  10. 10. © 2018 Cisco and/or its affiliates. All rights reserved. Play your position: Network Intuitive
  11. 11. © 2018 Cisco and/or its affiliates. All rights reserved. Getting it right: Airbnb
  12. 12. © 2018 Cisco and/or its affiliates. All rights reserved. Getting it right: Zappos
  13. 13. © 2018 Cisco and/or its affiliates. All rights reserved. Getting it right: Cisco
  14. 14. © 2018 Cisco and/or its affiliates. All rights reserved. Tear down, team up
  15. 15. © 2018 Cisco and/or its affiliates. All rights reserved. Building an open culture Get stakeholders involved Consider a customer advisory board Socialize at all levels Get familiar with change management
  16. 16. @CiscoPartners Let us know what you think! customersuccesstalk@external.cisco.com © 2018 Cisco and/or affiliates. All rights reserved. Cisco public.
  17. 17. © 2018 Cisco and/or its affiliates. All rights reserved.© 2017 Cisco and/or its affiliates. All rights reserved. Upcoming sessions In itTogether: Customer Success and Sales October 23, 2018 Discover the value in aligning customer success and sales, and learn how to get everyone working on the same page. Sign up for a webinar© 2018 Cisco and/or affiliates. All rights reserved. Cisco public.

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