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1 of 15
This is going to be legen… 
wait for it… dary!
1. BE AWESOME 
Your customers can tell when you’re not 
putting in the effort. If you’re too busy or 
not motivated enough to produce 
content, consider changing your schedule 
or delegating some of the workload. 
Content production is one of the most 
important aspects of your digital 
presence and the more enthusiastic you 
are about what you’re producing, the 
more enthusiastic your customers will 
be about engaging with you. 
The reward for consistent effort with 
content marketing is consumer loyalty, 
but don’t just do what the others are 
doing. Be even more awesome – 
research your competitors and find 
gaps in their content strategies.
2. BE CHALLENGING 
Barney is nothing if not creative. If you 
know anything about the convoluted 
plan he came up with to propose to 
Robin, you’ll know that everything he 
does is challenging, creative, different 
and extremely well executed. 
Your approach to content production 
should be the same. If it isn’t 
challenging, it’s boring. If it isn’t creative, 
it’s probably already been done. And if it 
isn’t well executed, you’ll never know 
the true results of your efforts. 
You also need to think outside the 
box in order to set yourself apart 
from all the other companies that are 
producing ‘same same’ content and 
find a way to get through to your 
audience.
The Dumb Ways to Die video by Melbourne 
Metro Trains highlighted different ways a 
person could die using public transport. It 
certainly pushed the boundaries of 
‘appropriate’ subject matter but made a 
huge impact on the audience and worked 
extremely well for Melbourne Metro 
Trains’ rail safety efforts. 
FOR EXAMPLE…
3. SUIT UP! 
Barney has an incredible talent for 
engaging his audience (i.e. potential 
conquests) by assuming an identity 
that they’ll best respond to; whether 
that’s an astronaut, a doctor, a pilot 
or a Nobel Prize winner. 
As a business, you also need to be 
able to wear many hats to engage 
with your audience and provide them 
with exactly what they’re looking for. 
Knowing what hat to wear and when 
is the tricky part and, like Barney, 
you must research your target first 
in order to develop the right 
approach.
Intrepid Travel knew that they couldn’t just 
produce any old travel content. To be truly 
intrepid and inspire their target audience 
of audacious travellers, they had to push 
the boundaries themselves. They teamed 
up with documentary makers The 
Perennial Plate to film documentary-style 
travel content from across the globe. 
Gritty, real and exactly what their audience 
was looking for. 
FOR EXAMPLE…
4. RIGHT PLACE, RIGHT TIME 
Engaging with your customers is about 
knowing where they are and what they 
need. This can change and evolve as 
your content marketing efforts develop 
and you must always be researching 
their needs and rediscovering what it is 
they want the most. 
Like Barney, who places himself in the 
right situations – such as the Empire 
State Building, looking for girls who 
might have been stood up – you need 
to know when, where and how to 
approach your audience. 
Content marketing is about being 
where your customers are, with 
what they need at right time.
ASOS tapped into the excitement their 
customers feel when ‘unboxing’ their 
deliveries. They prompted customers to 
create Vine videos of themselves opening 
their products along with the hashtag 
#ASOSUnbox. By doing so, they were 
capturing their consumers at the most 
exciting part of the customer journey – 
the reveal! #AWESOME 
FOR EXAMPLE…
5. IF AT FIRST YOU STRIKE OUT… 
Successful content marketing takes 
time, patience and the guts to try a 
few different tactics. If you don’t get it 
right the first time or your audience 
isn’t responding how you’d like them 
to, try again. Do some more research 
and change your approach. Like 
Barney, try something different and 
don’t give up. 
Your audience is always evolving, 
which means you need to as well. 
Customer research is not a one-off 
project – you need to keep asking 
questions and learning about your 
audience. When you produce 
content, don’t just let it sit there – 
monitor how people are responding 
to it and keep track of what is and 
isn’t working.
If you want to be as awesome at 
content marketing as Barney is at 
picking up women, it’s time to suit up 
and contact Cirrus Media! 
02 8484 0950 
contentmarketing@cirrusmedia.com.au

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5 tips for awesome customer engagement

  • 1. This is going to be legen… wait for it… dary!
  • 2.
  • 3. 1. BE AWESOME Your customers can tell when you’re not putting in the effort. If you’re too busy or not motivated enough to produce content, consider changing your schedule or delegating some of the workload. Content production is one of the most important aspects of your digital presence and the more enthusiastic you are about what you’re producing, the more enthusiastic your customers will be about engaging with you. The reward for consistent effort with content marketing is consumer loyalty, but don’t just do what the others are doing. Be even more awesome – research your competitors and find gaps in their content strategies.
  • 4.
  • 5. 2. BE CHALLENGING Barney is nothing if not creative. If you know anything about the convoluted plan he came up with to propose to Robin, you’ll know that everything he does is challenging, creative, different and extremely well executed. Your approach to content production should be the same. If it isn’t challenging, it’s boring. If it isn’t creative, it’s probably already been done. And if it isn’t well executed, you’ll never know the true results of your efforts. You also need to think outside the box in order to set yourself apart from all the other companies that are producing ‘same same’ content and find a way to get through to your audience.
  • 6. The Dumb Ways to Die video by Melbourne Metro Trains highlighted different ways a person could die using public transport. It certainly pushed the boundaries of ‘appropriate’ subject matter but made a huge impact on the audience and worked extremely well for Melbourne Metro Trains’ rail safety efforts. FOR EXAMPLE…
  • 7.
  • 8. 3. SUIT UP! Barney has an incredible talent for engaging his audience (i.e. potential conquests) by assuming an identity that they’ll best respond to; whether that’s an astronaut, a doctor, a pilot or a Nobel Prize winner. As a business, you also need to be able to wear many hats to engage with your audience and provide them with exactly what they’re looking for. Knowing what hat to wear and when is the tricky part and, like Barney, you must research your target first in order to develop the right approach.
  • 9. Intrepid Travel knew that they couldn’t just produce any old travel content. To be truly intrepid and inspire their target audience of audacious travellers, they had to push the boundaries themselves. They teamed up with documentary makers The Perennial Plate to film documentary-style travel content from across the globe. Gritty, real and exactly what their audience was looking for. FOR EXAMPLE…
  • 10.
  • 11. 4. RIGHT PLACE, RIGHT TIME Engaging with your customers is about knowing where they are and what they need. This can change and evolve as your content marketing efforts develop and you must always be researching their needs and rediscovering what it is they want the most. Like Barney, who places himself in the right situations – such as the Empire State Building, looking for girls who might have been stood up – you need to know when, where and how to approach your audience. Content marketing is about being where your customers are, with what they need at right time.
  • 12. ASOS tapped into the excitement their customers feel when ‘unboxing’ their deliveries. They prompted customers to create Vine videos of themselves opening their products along with the hashtag #ASOSUnbox. By doing so, they were capturing their consumers at the most exciting part of the customer journey – the reveal! #AWESOME FOR EXAMPLE…
  • 13.
  • 14. 5. IF AT FIRST YOU STRIKE OUT… Successful content marketing takes time, patience and the guts to try a few different tactics. If you don’t get it right the first time or your audience isn’t responding how you’d like them to, try again. Do some more research and change your approach. Like Barney, try something different and don’t give up. Your audience is always evolving, which means you need to as well. Customer research is not a one-off project – you need to keep asking questions and learning about your audience. When you produce content, don’t just let it sit there – monitor how people are responding to it and keep track of what is and isn’t working.
  • 15. If you want to be as awesome at content marketing as Barney is at picking up women, it’s time to suit up and contact Cirrus Media! 02 8484 0950 contentmarketing@cirrusmedia.com.au