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Student Mentoring Reference Guide


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Student Mentoring Reference Guide

  1. 1. Society forTechnicalCommunicationInvest in the Future ... Sponsor an STC StudentMentoring Program! (Update)Reference Guide and Turnkey ToolkitPresented by Dan Voss and Bethany BowlesLeadership Day60th Annual STC International Conference: The SummitMay 5, 2013Atlanta, GA(Updated from Reference Guide and Toolkit from Leadership Programat the 59th STC International Conference, May 20-23, 2012, Rosemont, IL)L
  2. 2. Society forTechnicalCommunicationInvest in the Future ... Sponsor an STC StudentMentoring Program! (Update)Reference Guide and Turnkey ToolkitPresented by Dan Voss and Bethany BowlesLeadership Day60th Annual STC International Conference: The SummitMay 5, 2013Atlanta, GA(Updated from Reference Guide and Toolkit from Leadership Programat the 59th STC International Conference, May 20-23, 2012, Rosemont, IL)L
  3. 3. PrefaceThis printed reference guide and accompanying "turnkey" e-toolkit on DVD are designed to help STC studentcommunities and professional communities (geographic and virtual) to establish and sustain mutually beneficialpartnerships-specifically, mentoring programs pairing professionals with students. Such programs are clearly win-win-win situations, benefitting "mentees" and mentors alike as well as both organizations in the partnership and theSociety as a whole.The reference guide consists of two sections, separated by tab dividers. The first section contains background material,including hard copies ofthe two "Jet Propel" student outreach presentations at Leadership Day ofthe 60th STCSummit: (1) the morning progression presentation on how to tap student power to build or rebuild your STCcommunity and (2) the afternoon workshop presentation, which provides an overview of several other presentations aswell as opportunity for the audience to interactively explore whatever they find most useful in terms ofstudentoutreach. The first section also includes hard copies ofthe "ancillary" afternoon presentations on face-to-face andvirtual professional-to-student mentoring programs, as well as the two STC presentations that were presented at theinternational conference of Sigma Tau Delta, the collegiate honor society for English majors, in March 2013: (1)"Careers in Technical Communication for English Majors" and (2) "Student Mentoring Programs." These two .pptpresentations, fully scripted with speakers notes, are on the CD accompanying this printed guide. They are already inuse by the Northeast Ohio chapter for member student outreach visits to nearby colleges, and they are turnkey-ready formembers of your community to do the same.The second section outlines a sequential step-by-step procedure for establishing and sustaining a mentoring program. Itbegins with a "to do" checklist keyed to the steps that follow. Originally set up to support a hands-on workshop onmentoring programs within the Leadership Program ofthe 59th STC Summit, this section can also be usedindependently, although we certainly encourage you to contact us (and/or our successors as leads for student programson the STC Community Affairs Committee [CAC]) if you have any questions or concerns. Having benefitted bothpersonally and organizationally from our own mentoring relationship, we encourage our student and professionalcolleagues in STSC to share such a unique and wonderful opportunity.A word about e-file naming conventions. To facilitate use of the CD accompanying this printed guide, the 48 e-filescorresponding to each item on the Table ofContents (both Section 1, Background Materials, and Section 2, Step-by-Step Procedures, including a full set of administrative forms) are file-named beginning with an alpha prefix, starting at"A_" and running through "ZV_." That way, when you open the CD, you will find a one-to-one sequentialcorrespondence with the Table of Contents and the material in this guide book. The final file on the CD is the printingmaster (.pdf) for the entire book--enabling you to reproduce additional copies for your community if you wish. TheCD label is also on the CD, so you can bum additional COs as well.We believe youll find these materials practical and useful. The STC-France chapter used them to establish itsmentoring program with the University ofParis -7 (Diderot) and found they had to make only minimal modificationsto the guidelines and administrative forms to meet their specific needs. So dont reinvent the wheel-start rolling! ©Dan Voss and Bethany BowlesSTC CAC Co-Leads for Student OutreachAcknowledgmentThe authors, as well as the CAC, would like to express our appreciation to the Publishing and Distribution Center atLockheed Martin Missiles and Fire Control in Orlando, FL, for providing the printed guidebooks and COs to supportthe STC student outreach initiative at the 60th STC Summit this year (as well as at the 59th STC Summit last year)...((.
  4. 4. BackgroundMaterials
  5. 5. BcDEFGHLMTable of Contents for Book and Index for CD"Harnessing Student Power to Jet-Propel Your Community: Part 1: Back to Basics,"ssion Presentation Leadership Day, 60th STC International Conference"Harnessing Student Power to Jet-Propel Your Community: Part II: Building onBasics," Wo Presentation, Leadershi 60th STC lntl Conference"STC Student Mentoring Programs: Investing in the Future," Proceedings, 59thSTC International Conference"STC Student Mentoring Programs: Investing in the Future," ProgressionPresentatio Leadershi Program, 59th STC Conference"Invest in the Future ... Sponsor an STC Student Mentoring Program! (Update),"Overview Presentation on "Toolkit" for STC Student Mentoring Programs (PrintedReference Guide and Leadershi 60th STC lntl Conference"Theres Virtue in Virtual ... or An Old Dinosaur Learns New Tricks," PanelPresentation, Academic SIG-Sponsored Workshop Preceding 39th Annual Meetingof the CPTSC, October 2011"Coaching Online: STCs Emerging Virtual Professional-to-Student Mentoringur,.,..·.,ro•rn~" Leadership 60th STC International Conference"Careers in Technical Communication for English Majors," STC Presentation atma Tau Delta International Conference, March 2013.*"Bridging the Gap Between Industry and Academe," Proceedings, 52nd STCConference (describi the start-u of the STC-Orlan mentori"Un Programme de Mentorat International? Mais Oui, Cest Possible!Absolument!", Proceedings, 57th STC Conference (describing how a trans-Atlanticvirtual mentoring relationship helped STC-France establish a mentoring programwith the Unive of Paris)N "Reaching Across the Atlantic: An International Mentoring Initiative," ProgressionPresentatio 57th STC ConferenceuvwXy"STC Orlando Chapter/FTC (UCF) Mentoring Program Guidelines and Procedures,2013-2014"*"The Mentoring Program, 2013-2014," Capsule Summary on Orlando ChapterWeb Site"OPERATION 9-9-9: Our Mentoring Program Needs You," Promotional on ChapterListserv Recruiti Mentors and Mentees"Mentoring Program Off to Rousing Start in 9th Year," Article in ChapterNewsletter, Memo to Members, Describi Kickoff Meeti November 2011I):ll3313f1fS9/
  6. 6. z *Mentor Application (alternate format) 93ZA Mentor Summary (compilation of data from mentor applications, used for pairingmentors and mentees) 1C.ZB Mentor Summary (alternate format) 97zc Mentee Application (skills to be expanded, interests, preferred learning style) "1JZD *Mentee Application (alternate format) jOOZE Mentee Summary (compilation of data from mentee applications, used forpairing mentees and mentors) 163ZF Mentee Summary (alternate format) 104ZG "Mentor Kick-off Meeting Availability" (survey: scheduling tool for setting upkickoff meeting with goal of 100% attendance) /OSZH *Mentor/Mentee Agreement (for establishing objectives, activities via which topursue those objectives, and a plan for meeting) /07Zl "M&M Bonding Moments" (list of suggested activities and projects) /09ZJ Mentee Pre-Assessment Form (for program metrics and refinement) II IZK Mentor Pre-Assessment Form (for program metrics and refinement) -/l:lZL Contact Log (mentors and mentees record dates of meetings as well as significantphone calls or e-mail exchanges, topics of discussion, and activities 113ZM Facebook Group (informal alternative or supplement to contact log) I !IfZN Mentee Post-Assessment Iff;zo Mentee Program Evaluation 1/7ZP Mentor Post-Assessment IL9ZQ Mentor Program Evaluation j).O .·:- ·..·•..·,_·, ~ .• ·-·•e~Ftiesfor FroQt;M.att!!r in:CiJJCieb~ok (for Reprinting this·ood.lrnertt}•••· ""····ZR Preface (e-file)..{.<.zs Contents (e-file)., ,C.C.GZT Title Page (e-file) c,·Jzu CD Label (e-file) tl/~/j:, Master l;pijf(fqtReptJgti~g tti,~P.Pcumentzv Printing file for this reference guide (e-file) fill*Also available on Orlando-STC Central Florida web site, at
  7. 7. SG~i~tyforTedmi<alCommunkaticnHarnessing Student Power to Jet-Propel Your CommunityPart 1: Back to BasicsII•May 5, 2013: Leadership Day6Qth Annual STC International Conference, Atlanta, GABethany Bowles, Sally Henschel, Dan VossCommunity Affairs CommitteeStudent Outreach by Your Community:Overarching ObjectiveTap a new and amazing resource ...... Students are dam-powerful!STCs Student Outreach: 2010-2011Student Outreach Team formed as a subset of the CACLed by Dan Voss, STC-Qrtando chapter, and Sarah Baca, STC-Orlandochapter and the University of Central Florida (UCF)Included STC leaders from the Board, the STC staff, and STCgeographic communities and SIGsReceived outstanding support from STC leadershipOverarching objectives were (and remain):Build STCs student membership baseIncrease communicatiOn and establish partnerships betweenstudent chapters and other STC communitiesIncrease retention of student members upon graduationAccomplishmentsActive role in Leadership Day at 58" Summit in Sacramento and atthe annual business meetingBoard voted to enfranchise student membersBoard established discounted "NTC" membership rate for studentsfor 1" 3 years after graduation•II•Agenda• Objective• Background on CAC• Background on STC Student Outreach Initiative• Approach• Tapping Student Power: Back to Basics: Steps 1-7• Preview of Afternoon Session (Part II of "Jet Propel")• Summary• Contact Information• Q&As, DiscussionWhat is the CAC? AIt is STCs Community Affairs Committee • -Established by the Board in 2009 to provide assistance to STCcommunities and to improve communication between the communibesthe Board, and the STC staffServes as a direct pipeline from the communities to STC leadership toensure communities needs/concerns are addressed and their ideas heardLed by Board member Tricia Spayer and Board member-<!lect Ben WoelkStaffed by dozens of volunteer leaders from STC communities across thecountry (professional chapters, SIGs, and student communities)Sponsors Leadership Day at the annual Summ~Come meet us at "STC Central" ... bring your earplugs in case weattempt to reprise last years unforgettable Irish drinking songSTCs Student Outreach: 2011-2012Led by Dan Voss and Bethany Bowles, STC-Ortando chapter and UCF(Sarah Baca assumed another leadership role on the CAC)AccomplishmentsBoard established special STC Task Force for Student OutreachSTC staff resolved IRS tax exemption issue w~ student chaptersEstablished new student chapter at Missouri Inst~te of Science andTechnology (1" new STC community in years)Conducted "hea~ survey" of student communities and assignedCAC reps to maintain communication with and assist themSTC treasurer and CFO {tiOth on Task Force) adjusted studentchapter budget cycle to frt the academic year and ensured fundingOutreach Team focused on establishing student mentoringprograms between STC geographic communities and tech comstudents at nearby univers~iesMajor role in Leadership "Day" at 59" Summ~ in Chicago, sparkingbroad interest in student mentoring programs and providing tools~ ~
  8. 8. •II•STCs Student Outreach: 2012-2013Voss and Bowles continued their "reign of terror," joined by Sally Henschel,who has spearheaded a new initiative on virtual mentoringTwo disappointmentsCAC Student Outreach Team reps have had diffiCulty establishing andmaintaining communication with some student communities:the Team will be changing its approach next yearIt has proven easier to spark genuine interest in establishingstudent mentoring programs than to actually get them goingNotable accomplishmentsEstablished new student mentoring program between Rochester chapterand RIT (thank you, Ben Woelk!)Several more such programs remain on the launchpad, fueled and readySuccessfully established pilot program pairing students with virtual mentorSMEs to work on BoK-related research/writing projectsAcademic SIG and STC staff paved way for expansion into general virtualmentoring in 2013-2014 (new MentorBoard software) -7 high potential foractively engaging more student membersEstablished alliance with Sigma Tau Delta with 2 presentations ·-:!""~at its international conference, focusing on careers in tech com . *for English majors ~ recruiting new STC student members 1 " ,Active role in 6Qlh Summit •Student Outreach by Your Community:Overall ApproachBuild your communitys student membership base• Find and contact student members you already have• Recruit at nearby universities• Activelyengage your student members• Never underestimate them• Usten to their ideas!• Entrust them with leadership roles, right from the start• Turbo-charge your volunteer pool• Establish a pipeline of future chapter leaders• Grow your students ... Give them recognition, credit,professional growth, and networking opportunities• Mentor them• Partner on community projects• Help them get jobs• Retain your students as STC New Technical Communicators(NTC) members when they graduate• Strengthen your community; ensure your Societys future!Step 1: FindYour Student Members!• Check your membershiproster; find your students!• Establish direct personalcontact with all yourstudents.• Invite them to chaptermeetings or onlinecommunity forums andactivities.• Engage them ... involve them ... give themresponsibilities ... listen to them ... support them,mentor them ... and benefit from all they have to offeryour community ... and STC!•••Now ... "Back to Basics"Tap a new and amazing resource ...... Safe student power prevents melt-down!Student Outreach by Your Community:Step-by-Step Approach• Step 1: Findyour student members!Step 2: Recruit new student members from nearby studentchapters.• Step 3: Check for tech com programs at local universities.• Step 4: Synergize with Sigma Tau Delta!Step 5: Use STCs materials from the Sigma Tau Deltaconference.• Step 6: Sign up student members from all sources, includingSigma Tau Delta.• Step 7: Engage your student members!Step 2: Recruit New Student Membersfrom Nearby Student Chapters• Look for the STC studentchapter nearest you*• Establish a partnership• F2F if feasible• Virtual if not• Invite students to chaptermeetings or online communityforums and activities.UUCF• If you have the resources, launch a formal student· mentoring program. If not, start "small."• Grow together ... empower your students and jet-power your community ... its a sure "WIN-WIN"!* htto·l/www stc orgtabout·str:tcommyn;ties/student-chaoters
  9. 9. •••Step 3: Check for Tech Com Programsat Local UniversitiesContact English Department chairs• Contact tech com facultyConduct classroom visits• Review student portfolios• Provide SME expertise in classroompresentations and by conductingspecial workshops for studentsAsk faculty to encourage STC student memberships, attendanceat chapter meetings, and active involvement with STC.Where possible, get a faculty member to join STC and sponsor astudent chapter on campus (5 students + 1 advisor = chapter)With or without a student chapter, as resources allow, establisha formal mentoring program with your student membersStep 5: Use STCs Materials from theSigma Tau Delta Conference• At this afternoons "Jet-Propelled II" session, take apeek at STCs 2 slam-dunk presentations at the SigmaTau Delta international conference in Portland, OR,March 20-23, 2013 ... with a big thank you to RachelHoughton and Bethany Bowles!• Both presentations are "off-the-shelf-ready,"with theoriginal .ppt files on our turnkey toolkit DVD, includingfully scripted speakers notes that can be used as is orreadily adapted to your on-campus visits.Bethany ... Orlandochapter and UCF,Sigma Tau Chi, CAC,Distinguished STCStudent Service AwardRachel ... wmametteValley chapter, formerSociety secretary, newSTCAssociate Fellow,being inducted Tuesday!Step 7: Engage Your Student Members!• Work on STC projectstogether (for academiccredit where possible).• Co-present at chaptermeetings, in webinars,and at conferences.• Begin with a "mini" mentoring program, even if its just1, 2, or 3 students.•· Establish a "WIN-WIN" relationship with high mutualreturn on the time investment on both sides.• Your community gets an invaluable infusion of freshtalent, energy, and leadership• Your students grow professionally, network, buildtheir portfolios, and improve their job prospects3••Step 4: Synergize with Sigma Tau Delta!Better ......Together!The Society for TechnicalCommunicationInternational CollegiateEnglish Honor Society• Check for STD chapters at nearby universities• STD has 8,000 members; is on most major campuses Visit STD chapter meetings• Give STC presentations "Careers in Technical Communicationfor English Majors" and "Student Mentoring Programs"• Recruit new STC student members for your chapterStep 6: Sign Up Student Members fromAI/Sources, Including Sigma Tau Delta• Tap STC student chapters.• Tap tech com programs atcampuses without STCstudent chapters.• Where a faculty memberwill serve as sponsor, forma new STC student chapter.• Tap Sigma Tau Delta chapters.• Explain the benefits of STC student membership,particularly active involvement in your STC community(job search, networking, publications, conferences,mentoring ... F2F or virtual, formal or informal).• Subsidize STC student memberships from your communitybudget and, where possible, the university.This is a Transition Slide ... ©• 2012-2013 CAC Student Outreach Team focused on formalprograms• F2F mentoring programs pairing geographic chapters andtech com students at universities• Virtual mentoring program tied to the BoK initiative• A promising new alliance with Sigma Tau DeltaFocus of "Jet-Propelled, Part !"was "Back to Basics," whichweve done in Steps 1-7• Focus of "Jet Propelled, Part II/ this afternoon, is "Building onBasics," where we will provide guidance and tools to help STCcommunities establish and tap into formal programs
  10. 10. •IIDont Miss Part II of "Jet-Propelled":"Building on Basics" this Afternoon!StudentMentoring Programs. Everything you ever wanted to knowabout establishing and sustaining face-to-face student mentoringprograms and were afraid to ask ... plus a turnkey-ready toolkit need to "re-invent wheels"!AcademicSIG SpecialDetails on this years successful BoK-specific virtual mentoringprogram and plans to expand it next year• Plans for allying the Academic SIG with STCs studentpopulation next year, including virtual mentoring partnershipsSTC/Sigma Tau Delta Alliance• A terrific way for STC geographic communities to expand theirstudent membership at nearby universities!• Turnkey-ready presentations on "careers in TechnicalCommunication for English Majors" and "Student MentoringPrograms" ... already in use at the Northeast Ohio chapter!A Practical, Interactive, Hands-on" Workshop: We will take thisafternoons session wherever our audience wants us to go!Agenda to STD "Mentoring" Presentation• Adapting this STC presentation for mentoringprograms within theEnglish curriculum• What is mentoring?• Types of mentoring• Face-to-face mentoringSociety lorTe<hnkalCommuniraticnThank you!• Dan Voss• Virtual mentoring• Why is it a good thing?•• Bethany Bowles•• Sally Henschel••IIAgenda to STD "careers" Presentation• Technical communication• Skills• Disciplines• Career opportunities• Paths to careers in tech com• Society for Technical Communication• Values• Benefits of membershipSummary ... and Q&As• As you work to sustain, build, or rebuild your STCcommunity, make student outreach an integral part ofthe process.• The CAC Student Outreach Team and the Academic SIGhave paved the way for you and will assist you in anyway that we can.• Lets start right now! ... What would you like to know?
  11. 11. >ocr?ty forTedm:icalCommunicationHarnessing Student Power to Jet-Propel Your CommunityII•Part II: Building on BasicsMay 5, 2013: Leadership Day6Qth Annual STC International Conference, Atlanta, GABethany Bowles, Sally Henschel, Dan VossCommunity Affairs CommitteeObjectiveEstablish a nation-wide grid of student power ...... and re-energize STC!Four Roads Diverged ...Road 1: Face·to-face student mentoring programs pairing professionalsin geographic chapters with tech com students at nearby universitiesForming a partnership with an existing student chapter• Forming a new student chapter• Partnering without a formal student chapterRoad 2: Virtual student mentoring programs pairing professionals inSIGs or remote geographic chapters with tech com students atuniversitiesBoK-specific virtual mentoring partnerships pairing SMEs in theAcademic SIG and other S!Gs with students working BoK-relatedresearch{wr~ing projects, centrally administered by the STC Officeusing MentorBoardGeneral virtual mentoring partnerships pairing src professionals withstudents, using MentorBoardRoad 3: Leverage STCs new alliance with Sigma Tau Delta, internationalcollegiate English Honor Society for English majorsRoad 4: Distribute, preview, and work with a comprehensive toolkit onestablishing and sustaining student mentoring programs (book and DVD)5•II•BAgenda• Objective• Approach• Preview of What We Have to Offer• Decision on Approach: One Session or Splinter Sessionsby Topic• Execute Approach• If"Splintered," Reconvene• Wrap-Up• Distribution of Materials (Toolkit)• Q&As, DiscussionApproach• Be interactive• Be flexible• You tell us what you want• And thats where we go. ©Road 1: F2F Student Mentoring Programs:Overview of PresentationLearning about successful mentoring programs pairingSTC geographic with student commuMiesBecoming familiar w~ the benefits such programsrepresent for students, professionals, thecommunities, and the SocietyLearning the basic ingredients of a successful mentoring program andreceiving a "turnkey" package including guidelines, tools, and aworksheet w~ which to initiate and administer a mentoring programExploring the possibilities for forming mentoring programs pairing STCprofessional and student communitiesPaving the way to "win-win-win" partnerships!Detailed Presentation on How to Establishand Sustain F2F Mentoring Programs
  12. 12. ••Road 2: F2F Mentoring Programs:7 Key Steps and Checklist/Presentation_ Rnd a student and professional to lead the program._Review "turnkey " source materials and adapt the guidelines,promotionals, and administrative forms to meet your specific needs.Recruit mentors and mentees._Pair them based on information on their applications._Hold an activity-based kickoff meeting to introduce the mentor[mentee pairs andsuggest activities and projectS they may wish to pursue._Have ead1 M&M pair complete a mentor/mentee agreement form identifYing objectivesand activities to fulfill those objectives, as well as SCheduling for future mentoring sessions._Mooitorthe progress of the M&M pairs, encourage them to share experiences, and, ifnecessat), to encourage them to meet or, occasionally, intervene to resolve issues.Step-by-Step WorksheeUCheclist with a "Built-in" TurnkeyToolkit: Everything You Need to Make this Happen!Road 2: Virtual Student Mentoring:Overview, Presentation 2BoK-specific ... successful pilot program atAppalachian StateGeneral ... Academic SIGs plans for a centralizedSTC program for virtual professional-to-studentmentoring relationships beginning with the 2013-2014 academic yearNew MentorBoard program at STC Office is primed for actionNew program can provide oversight for unaffiliated "community-less"STC student members-at-large, including Sigma Tau Delta recruitSDDetailed Presentation on STCs Emerging VirtualProfessional-to-Student Mentoring ProgramsSTD "careers in Technical Communicationfor English Majors" Presentation: Agenda• Technical communication• Skills• Disciplines• career opportunities• Paths to careers in tech comm• Society for Technical Communication• Values• Benefits of membershipBethany Bowies•••Orlando chapter andUCF, Sigma Tau Chi,CAC, Distinguished STCStudent Service AwardRachel Houghton ..Wilamette Valley chapter,former Society secretary,new STC Associate Fellow,being inducted Tuesday!SalaryCharts•II... ..---.,..._....w...---Colif-Road 2: Virtual Student Mentoring:Overview, Presentation 1How a successful trans-Atlantic virtual mentoringpartnership led to:A new student mentoring program pairingthe STC-France chapter with the Universityof ParisA "two-way street" mentoring relationship that has become a long-term professional and personal friendshipThe role of e-mail and social media in virtual mentoringHow to teach an old "dinosaur" new tricks ..Detailed Presentation on Virtual Student MentoringPrograms from 39th CPTSC ConferenceRoad 3: STC/Sigma Tau Delta Alliance:Overview, 2 PresentationsAbout Sigma Tau Delta and its affiliatesBackground on STC/Sigma Tau Delta allianceSTC outreach and presentations at Sigma TauDelta international conference in Portland, OR,March 20-23, 2013Recruitment of new STC student members from Sigma Tau DeltaPresentation on "Careers in Technical Communication for EnglishMajors"Presentation on "Student Mentoring Programs"Full "Careers" and "Mentoring" Presentations for Visitsto STD Chapters and College Tech Com ClassesCompetitive CompensationSalary Comparison Table, Part 1Tedullcalwrlten . -·- ....··- "" """"<N"""""" : """",_..";~HedMtl$11"" 2,1802 2900 62.1K55.21(1,530 47.31( 3,820" 72.21(""·" "2 72.9K" 79.5K 79.7K 7<0 ..... 56.21(" 82.1K 81.5K 1170"-" 56.7K4,o10 38.7K 71.0K...,. ..... ..... .....Data is shown for the 9 states with the highest salaries in technicalwriting, plus the national average.
  13. 13. Competitive Compensation (Cont.)Salary Comparison Table, Part 2.......Employed ~n Med~$/Y Employed""""" Employed ~ Hedian$fy2,0001,530 3,450"·" 1,070 53.3k" "" 59.41("" 3,190 62AK1,61() 79.71(·"" " 70.7K 66.3K1,960 81.51( 3860 960 58.7K5,910 8~.1K SO.lK 10,930·" 93.7K 65.2K45120""" "·" ..... ..,,. 68.1K 55.9KThe mean and median salaries for tech writers are much closer than forother writers, reflecting dependable income.•II•Road 4: But Wait! ... Theres More!! Now and Get a Free Turnkey Toolkit!!!Printed reference guide on STC student mentotingprogramsSTC, CPTSC, and Sigma Tau Oelta presentations• F2F and Virtual Student Mentoting Programs• careers in Technical CommunicationArticles on student mentoring from conference Proceedings, intercom,and MySTC• Qescriptions of successful student mentoring programs• Procedural guidelines, "recipes for success"Administrative forms from A to Z ... and much, much more!Accompanying DVD with the e-files for everything in the printed book(including the master printing .pdf with which to reproduce more books)This is a Transition Slide ... ©Road 1: Face-to-face mentoring programs pairing professionals ingeographic chapters with tech com students in a nearby university:partnering with a student chapter, establishing a student chapter, orwithout establishing a student chapter*Road 2: Virtual mentoring programs using STCs new MentorBoardfor pairing: BoK-specific and general mentoring relationships,coordinated by the Academic SIG**Road 3: Sigma Tau Oelta alliance: recruiting English majors as STCstudent members: STCs presentations to STD on "careers in TC" and"Student Mentoring Programs"*Road 4: Toolk~ (printed reference guide&. accompanying DVD)** Complete presentations and materials available in printed reference guide & accompanying DVD.** CPTSC presentation on virtual mentoring available in printed guide and DVD; Academic SIGpresentationoo BoK pilot and plans for virtual mentoring in 2013-2014 will be available assupplementary handouts at Leadership Day (BoK pilot at Appalachian State was still in progressat press time for the toolkit)7•II•STD "Student Mentoring Programs"Presentation: Agenda• Adapting this STC presentation for mentoringprograms within the English curriculum• What is mentoring?• Types of mentoring• Face-to-face mentoring• Virtual mentoring• Why is it a good thing?Bethany Bowles•••Orlando chapter andUCF, Sigma Tau Chi,CAC, Distinguished STCStudent Service AwardDecision Time ...Rachel Houghton ...Winamette VaHey chapter,former Society secretary,new STC Associate Fellow,being inducted Tuesday!• Stay together as a group and do a high-speed flip-through of all these presentations and materials (aglimpse down all 4 roads in the yellow wood ...OR• ... Split up into splinter groups (F2F, virtual, SigmaTau Delta, toolkit), each hiking down 1 roaddeep into the forestSummary• The many ways to tap student "power" to buildyour STC community and your Society• Q&As, discussion• Distribution of turnkey toolkitsIt Doesnt Get Any Better than This! ©
  14. 14. So::ier~ forTechnicalCornmunicaticnThank you!• Dan Voss•• Bethany Bowles•• Sally Henschel• sally.henschel@mwsu.edu4/10/2013
  15. 15. STC Student Mentoring Programs: Investing in the FutureBy Dan Voss and Bethany BowlesMentoring programs pairing professionals in STC sgeographic and virtual communities with studentmembers grant benefits on all sides. Such programsprovide valuable guidance and experience tofuturetechnical communicators as they enter our professionand are immensely gratifying to the mentors as well.Moreover, they encourage student members tobecome more active in the Society, which producesboth short- and long-term benefitsfor thecommunities and the Society. From the very inceptionofsuch programs, the infusion ofenthusiasm, newideas, and new perspectives strengthens thesponsoring communities. And, over the years,mentoringprograms maintain a pipeline offutureleaders at both the community and the Society level.STC s Community Affairs Committee (CAC) has ledan STC Board-mandated special taskforce this yearto strengthen the Societys student constituency andimprove the membership retention rate upongraduation. Mentoring programs constitute a vitalpart ofthat initiative.As she sat staring at her resume, she thought to herself,"The formatting looks really great, and there is certainly agenerous amount of white space." Aside from a smatteringof academic awards and a brief stint working in customerservice, her resume was looking bare. Three years investedin a bachelors degree, she was starting to wonder if shewould even be able to get a job after graduation.At the urging of a classmate, she joined STC as a studentmember, intending to use the membership as a bulletpoint to fill up some of that excessive white space on herresume. At her first STC meeting, she found herself gettingexciting about involvement with the chapter. Joining thementoring program seemed like an obvious way to make asolid connection to help in the future job-hunt. Throughher mentor, she soon found herself caught in a whirlwindof activity: sending emails, writing newsletter articles,taking part in telecoms. While participating with thechapter, she and her mentor also worked on a society-level committee.Before she knew it, she had signed up to help run thementoring program with her university. After just oneface-to-face meeting with her mentor, they began anintense e-mail correspondence to plan and execute asuccessful mentoring program. A few weeks of harrowingactivity and many a shared obstacle later, the mentor andmentee were able to enjoy the fruits of their labors andsee their fellow mentors and mentees begin theirpartnerships.Those ofus who have had the special opportunity toparticipate in a professional or academic mentoringrelationship, whether as mentor or mentee (in somecases, both) have many more inspirational stories likethis one to share. As members ofSTCs CommunityAffairs Committee (CAC) and an STC Board ofDirectors-mandated special task force chartered torevitalize, sustain, and expand our studentconstituency, and as co-managers of a successfulmentoring program pairing professionals in the STCOrlando Central Florida chapter with students at theUniversity of Central Florida, the authors believepassionately in the many benefits to be gained byboth the individuals and the communities involved inmentoring programs. It is therefore no accident thatone ofthe major emphases ofboth the task force andthe CAC this year has been to encourage theformation ofmentoring programs in which STCstudent communities partner with geographic andvirtual communities. As these Proceedings "went topress," the task force was engaged in finding partnersfor IS student communities that have expressed aninterest in participating in a mentoring program. Ourprogress is to be reported as part ofthe CACLeadership Program presentation and activities.So, to get down to brass tacks, four questions arise:I. What, exactly, is a mentoringprogram?2. For that matter, what, exactly, is mentoring?3. Why would an individual STC member(student or professional) or community(geographic, student, or SIG) want toparticipate in a mentoring program? and4. If interested, how would they go aboutestablishing and sustaining such a mentoringprogram?Its logical to address questions #I and 2 in reverseorder. The word "mentoring," as well as the concept,dates to antiquity. Carlos Parada, author ofGenealogical Guide to Greek Mythology, has tracedthe concept ofmentoring back to Greek mythology,finding its roots in the tale ofOdysseus (Figure I).Mentor Athena, Protege Telemachus, Absentee Dad OdysseusFigure 1. Mentoring has its roots in antiquity.
  16. 16. Mentor 4 was an old friend of Odysseus. To himOdysseus entrusted his household when he joined thecoalition that sailed against Troy. Athena, assumingseveral times the shape ofMentor 4, became theguide of Odysseus son Telemachus, giving himprudent counsel. Since then, wise and trusted advisershave been called "mentors." 13 TYPES OF MENTORINGFast forwarding from antiquity to today, mentoringrelationships within the technical communicationprofession exist in three basic "configurations":1. Within industry, pairing an experiencedpractitioner with an entry-level member ofthe profession;2. Within academe, pairing a faculty memberwith a student (not in his/her class); and3. Bridging the two,pairing a professionalpractitioner with astudent.GUIDELINES FORMENTORINGCertain guidelines characterize mentoringrelationships, differentiating them from other types ofrelationships within industry or academe.The two key requirements for establishinga mentor-protege [mentee] relationship are(1) to pair a skilled (senior) professionalwith a novice and (2) to make sure that therelationship is outside formal channels ofsupervision and evaluation. Cross-trainingamong peers is not mentoring per se;mentoring implies a senior-juniorrelationship.In industry, its very important that the[mentee] not report to the mentor withinthe organization; a supervisor who isresponsible for an employees personnelappraisals and career advancement cannotalso fulfill the role ofconfidante andadvisor. A mentor-[mentee] relationshiprequires a special trust and candidcommunication; indeed, one ofthe subjectsthe [mentee] is likely to want to discuss isthe relationship with the supervisor!In academe, the mentor-[mentee]relationship needs to be outside thetraditional professor-to-student framework.A professor certainly can be an effective10mentor, but not ifthe student is--or willbe--in his/her class during the period ofmentorships. Issuing grades, just likegiving personnel appraisals, isincompatible with a mentor-[mentee]relationship.2Returning to the first question (what, exactly, is amentoring program?), the type ofmentoring programthe CAC and the task force are encouraging fallsprimarily in the third configuration: pairingprofessional technical communicators with students(Figure 2), although as a subset ofthe presentinitiative, the Academic SIG and a proposed studentSIG will be encouraging mentoring relationshipsbetween Academic SIG members (most ofwhom arefaculty members) and students not in their classes(perhaps not even in their university), which wouldfall into the second configuration, mentoringrelationships with academe. Mentoring relationshipswithin industry (configuration #1) are not the focusofthe current initiative, which certainly isnt to sayencouraging such relationships within a geographicor virtual STC community would not be beneficial.Figure 2. In Year 1 ofthe mentoring program in Orlando,mentors and mentees met via a "treasure hunt" routing themaround campus to rendez-vous points.Within the CAC/task force initiative, we see twobasic types ofmentoring programs developingbetween nearby and remote communities,respectively:1. Pairing STC student communities withnearby geographic communities-anapproach which typically, although notalways and certainly not entirely, tends tofocus onface-to-face interaction betweenmentors and mentees;and2. Pairing unaffiliated student STC members ormembers ofstudents that are not locatednear a geographic community with membersofthe Academic SIG, another SIG, or evenprofessionals in a remote geographicchapter-and approach which, by definition,focuses entirely, or nearly entirely, onvirtual mentoring.
  17. 17. A word about face-to-face versus virtual mentoring.Our experience with the STC Orlando CentralFlorida/University of Central Florida (UCF)mentoring program has taught us the importance ofregular face-to-face communication in developing atrusting and fruitful mentor-mentee ("M&M" forshort) relationship. After establishing our M&Mpairs, we introduce the partners face to face via anactivity-oriented, get-to-know-you kickoff meeting(Figure 3), as did the STC France chapter in kickingoff its mentoring program with the University ofParis 7- Diderot (Figure 4).Figure 3. At the latest STC-Orlando Central Florida/UCFmentorinq kick-off event, mentors and mentees bonded overpottery painting.Figure 4. The M&M pair-ups in the STC France/University of Parisprogram took place at a conference.We encourage M&Ms to meet regularly, typicallyonce a month, whether it be over lunch, at a coffeeshop, after a chapter meeting, or perhaps in a jobshadowing activity. We have found that in almostevery case, M&Ms who communicate regularlyface-to-face have productive and mutually satisfyingmentoring relationships.However, in all cases communication via othermedia, particularly e-mail, has also helped nurture thementoring relationships. And weve also had severalcases where very successful mentoring relationshipshave developed even though face-to-face contact waslimited and most ofthe communication came viae-mail.Virtual mentoring relationships can be highlysuccessful. This was the topic of a panel discussion atthe Academic SIG-sponsored workshop precedingthe 39th annual meeting ofthe Council for Programsin Technical and Scientific Communication (CPTSC)in October 2011 at James Madison University inHarrisonburg, VA (Figure 5).I (Figure 5. The social media have created new avenues ofcommunication for virtual mentoring.VIRTUAL MENTORINGAlthough the primary initial focus ofthe CAC andthe task force has been on pairing up studentcommunities with nearby geographic communities toform mutually beneficial partnerships and mentoringprograms, task force member Sally Henschel ofMidwestern State University is spearheading aneffort by the Academic SIG to sponsor a virtualmentoring program for student STC members.The STC Academic SIG is working toestablish an international sub-SIGforstudent members ofSTC. The objective ofthe international Student SIG is to provide acommunity in which all STC studentmembers can interact andparticipate, boththose who are members ofa student chapterand those who are not. Establishing aStudent SIG also will helpfacilitatecommunication between STC staff,geographic chapter members, and studentmembers. In addition, the Student SIG canfacilitate contact between students andpractitioners through opportunities such asa virtual mentoringprogram.--Sally Henschel, Midwestern State U.Academic SIG Student LiaisonWithout a doubt, it is possible to build and sustain avirtual mentoring relationship using media such as e-mail, instant messenger, telephone, Skype, and thevarious social media. Examples ofsuch successfulpartnerships abound (Figure 6).Figure 6. Trans-Atlantic virtual mentoring works!Having meet face-to-face only once, at the STCconference in Atlanta in 2009, Clio Fouque and DanVoss formed a successful and mutually enrichingtrans-Atlantic mentoring relationship via e-mail; andClio and Ray Gallon ofthe STC France chapter
  18. 18. established a flourishing mentoring program with theUniversity ofParis. Ray spoke to the importance ofvirtual mentoring when dealing with geographicremote stakeholders:France covers a lot ofterritory. We havemembers in STC France all over thecountry. The students, although allfromthe same Paris university, alternate everytwo weeks between class and internship.When on internship, they can also bespread almost anywhere. It was obviousfrom the startfor us, that some ofthementoringprocess would have to bevirtual. As it turns out, we had one mentorin Germany, one in Holland, and anotherin the United States. All ofthese virtualrelationships turned out to befulfilling andsuccessfulfor mentors and mentees,proving that distance is no hindrance togood mentoring.--Ray Gallon President, STC FranceChapter and Board ofDirectors, STCA WIN-WIN-WIN SITUATIONReturning to the third question: why would an STCgeographic community or SIG want to investprecious volunteer time to establish and sustain amentoring program with a student community orindividual students?The answer is clear: there is an enormous return onsuch an investment in the form ofmanifold benefitsto the sponsoring community, the studentcommunity, the Society, and-above all-theindividual mentors and mentees. The precise natureofthe benefits vary according to the type (primarilyface-to-facer or primarily virtual) and uniquecharacteristics of each mentoring program, but thebenefits realized by the participating individuals andcommunities in the STC Orlando Central Floridachapter IUCF program are typical (Table 1).Table 1. A mentoring program is a triple-win situation,benefitting mentors, mentees, and their organizations.••Gain personal satisfaction helping others reach theirpotentialEnhance coachi skills(}..,• Gain exposure to new perspectives, new media•• Strengthen student communities by partnering withprofessionalsStrengthen professional communities with new ideasand leadership• Provide a boost in volunteer labor as mentors andmentees work together on projects to benefit boththeir communities and the SocietyIncrease retention rate of STC student membershipsupon graduationIncrease attendance at chapter meetings and/orinvolvement in virtual activities {SIGs)Leverage academe/industry partnerships• Groom STCs leaders of tomorrowHaving addressed the "why" offorming mentoringprograms, the logical conclusion is to address the"how." As it turns out, we hope, this yearsconference-specifically, the Leadership Program-will be an important part ofthe "how" in theCAC/task force initiative to help STC communitiesform win-win-win professional-to-student mentoringpartnerships.The logistics of forming mentoring programs is thesubject ofa progression table in the SundayLeadership Program as well as informal discussionsthat afternoon and hands-on work sessions onWednesday afternoon. The authors will come"armed" with a turnkey toolkit ofguidelines andadministrative forms we use to govern and implementthe STC Orlando Central Florida/UCF mentoringprogram. The material will be available both on CDand in hard copy at the progression, in thediscussions, at the work sessions, and at "STCCentral." Its also available on the STC OrlandoCentral Florida chapter web site, at We encourage ourcolleagues who are interested in forming a mentoringprogram to make use ofthese resources, which aresummarized in Table 2.Table 2. Dont reinvent the wheel! These materials can readily beadapted to your mentoring program.STC guidelines for mentoring programs• Specific program guidelines and procedures• Specific program summary••••History of a successful mentoring programMentee application formMentor application formMentee summary form (for making pairings)Mentor summa form
  19. 19. ••••Mentor/mentee agreement form (goals, objectives,activities)Suggested mentor/mentee (M&M) activities andprojectsMentor/mentee contact logLink to a typical mentor/mentee Facebook pageMentee pre-assessment formMentor pre-assessment formMentee post-assessment form• Mentor post-assessment form• Mentee program evaluation• Mentor program evaluationWe believe youll find these materials can be adaptedto meet the unique requirements and circumstances ofyour program. By not "reinventing the wheel,"youll free up the professional and studentcoordinators ofyour program to focus on recruitingand pairing the mentors and mentees, kicking off, andmonitoring the program, rather than creating forms.The forms that STC Orlando Central Floridaprovided usfrom its mentoring program withUniversity ofCentral Florida were easy toadaptfor our needs. Clio Fouque and Isimply had to tweak a few phrases here andthere, add afew questions andremove afewothersfrom the questionnaires, andwe wereready to go. It took us less than a week tohave all the documents up andrunning.--Ray GallonSpeaking ofprogram coordinators, they areunquestionably the two essential ingredients informing a successful mentoring program. Pair up aprofessional and a student who are motivated tocreate such a program and willing to put in a shortburst (about 2 months) of initial effort followed by amuch lower level of follow-up "maintenance," andyou will have a successful mentoring program.Absent either one ofthose two ingredients, and youwon t-its just that simple.Weve had a couple "lean" years in the otherwiserobust STC Orlando Central Florida/UCF mentoringprogram, and both times that was because we lackedone ofthose two ingredients. In each case, we foundthe missing leader the following year and theprogram once again flourished.A RECIPE FOR SUCCESS ...Table 3 offers a capsule "recipe" for successfullybaking a fruitful professional/student mentoringprogram from scratch. Try it! Youll find this recipebrings enormous benefits both to the partneringorganizations and to the partnering mentors andmentees.I)Table 3. Establishing a mentoring program is a straightforwardprocess. This pattern has workedfor a number ofcommunities.•Professional coordinator and student coordinatorrecruit mentors and mentees.Mentors and mentees submit applications identifyingtheir areas of SME and interest, respectively, plussome other information.• Coordinators compile information on the "M&M"applications onto the mentor/mentee summary forms.• Using the information on these two forms as well astheir personal knowledge of the M&Ms, thecoordinators make the pairings (note that thecoordinators often, but not always, are an M&M pairthemselves). Weve done it successfully both ways, butthe former does have advantages.• The coordinators plan a kickoff meeting to introducethe M&Ms and give a brief overview on the mentoringprocess (note that we have only done this face-to-face,but Ray Gallon can explain how the STC France chapterkicked off some of the pairings virtually).• Pre-kickoff orientation materials for the M&Msinclude the STC guidelines for mentoring programs, theguidelines for your specific program, a capsulesummary of that program, and, if you wish, the articleabout how the STC-Orlando/UCF mentoring programwas established and sustained.• The M&Ms work together at the kickoff meeting (orwhatever process is used) to complete thementor/mentee agreement, wherein they establishtheir objectives for a specified period (generally 2semesters), the activities by which they plan to pursuethose objectives, and sign a confidentiality agreement(the coordinators, of course, are also bound byconfidentiality as they work with the M&Ms thru theyear).• If you want "metrics" to help you improve and growyour program from year to year, have the M&Mssubmit a quick and simple pre-assessment form duringthe kickoff meeting.• The coordinators track the activities between theM&Ms either by asking for periodic submittals of thecontact log, establishing and monitoring a Facebookgroup, or whatever works best. Its important to issueoccasional reminders because busy people dosometimes tend to start enthusiastically and then getovercome by events. A mentoring relationships needstime and communication to develop.The coordinators encourage F2F contact wherepossible, although successful virtual mentoring hasbeen demonstrated as well.• They also encourage mutual projects such as the oneslisted in the form "M&M Tasks." In the best of worlds,it is sometimes possible for such projects to satisfyboth a task needed by the sponsoring geographicchapter and a course assignment for the student. Suchprojects also make terrific portfolio items for students.Working together on projects enhances the mentoringexperience on both sides.• If you want metrics, have the M&Ms complete a quickand simple post-assessment and program evaluation atthe end of the year.• Occasionally, where the mentee is a junior, the M&Msopt to extend their relationship for a year. They shouldhave that option. Its only happened maybe a halfdozen times in Orlando, but each time it did, greatresulted.
  20. 20. "I got coffee for you, but I am going with Coke myself."Surrounded by stacks of files full of papers, the studentreflected on how much her life had changed since startingthe mentoring partnership. On top of working together onthe Community Affairs Committees Student Outreach taskforce, the mentor and mentee pair was starting thearduous task of co-authoring a chapter in a book undercontract for commercial/academic publication.While the student had first joined STC for purelymercenary reasons, she found that she was rewarded withmore than a resume bullet point: a variety of non-academic projects for her portfolio, a greaterunderstanding how the world of industry functions, aflourishing partnership and friendship with her mentor,and a firm dedication to STC.ACKNOWLEDGMENTSThe authors would like to express our appreciation toour colleagues on the Student Outreach Task Force,the CAC, and the CAC Outreach Team, withoutwhose dedication and hard work the progressreported in this paper and at the conference wouldnever have been possible.REFERENCES1. Parada, Carlos. "Telemachus,"Genealogical Guide to Greek Mythology, Allen, Lori, and Voss, Dan. Ethics inTechnical Communication: Shades ofGray,John Wiley and Sons, New York, 1997, pp.293-4.ABOUT THE AUTHORSDan Voss is co-lead for theCommunity Affairs Committeesstudent outreach initiative and leadsthe task force established by the STCBoard ofDirectors to implement thatinitiative. He delivered the industrykeynote at the Academic SIG-sponsored workshop preceding the39th annual conference ofthe Councilfor Programs in Technical and ScientificCommunication (CPTSC) on the theme"Academy/Industry Relationships and Partnerships." A34-year aerospace veteran as a proposal contentspecialist for Lockheed Martin and an adjunct instructorfor Webster University, Voss is an STC Fellow whose23 years include leadership roles in the STC OrlandoCentral Florida Chapter, the Academic andAccessAbility SIGs, and the Ethics and StrategicPlanning committees. In Orlando, he co-manages thesuccessful mentoring program pairing chapterprofessionals with technical communication students atthe University ofCentral Florida and has assisted otherSTC communities in establishing similar programs.With Lori Allen, he co-authored the textbook Ethics inTechnical Communication: Shades ofGray (John Wileyand Sons, 1997) and is the only non-engineer to winLockheed Martin Missiles and Fire Controls covetedAuthor-of-the-Year Award.Bethany Bowles is a second-year member of STC, whereshe is a Sigma Tau Chihonoree, and a graduatingsenior and incoming graduatestudent at the University ofCentral Florida (UCF), whereshe is vice president oftheSigma Tau Delta- Zeta Xichapter (English Honor Society), and works as themanager ofthe Tech Writing Lab. She is currentlyserving on STCs Community Affairs Committee as co-lead ofthe student outreach initiative and serves on thetask force established by the STC Board ofDirectors toimplement that initiative. As a student member oftheSTC Orlando Central Florida Chapter, she co-managesthe chapters mentoring program pairing professionalswith student STC members in the Future TechnicalCommunicators, a UCF-sponsored organization. Sheand her mentor, Dan Voss, are co-authoring a chapter onthe ethics of intercultural communication in a soon-to-be-published instructors guide for teaching interculturalcommunication to engineers, scientists, and students ofengineering and science. A gifted writer, poised leader,and talented organizer on the threshold ofher career as atechnical communicator, Bethany is clearly one ofSTCs rising stars.
  21. 21. 1. Within industry: pairing anexperienced practitionerwith an entry-levelmember of the profession·· Within academe: pairing afaculty member with astudent andBridgingthe Two). Pairing a professionalpractitionerwith a studentLearning about successful m 1geographic and virtual communitiescommunities• Becomingfamiliar with the benefits such programsrepresent for students, professionals, the communities,and the SocietyLearning the basic ingredients of a successful mentoringprogram and receiving a "turnkey" package includingguidelines and tools with which to initiate and administer amentoringprogram~ Exploring the possibilitiesforforming mentoring programspairing STC professional and student communitiesPaving the way to "win-win-win" partnerships!MentorAthena, Protege Telemachus, Absentee Dad OdysseusMentoring is a Key IngredientSTC Community Affairs Committee (CAC)0
  22. 22. STC-Orlando Central FloridaChapterFTC at the University ofCentral Florida~TECHNICAl:COMMUNICATORSE,,Orlando-UCF France-University of ParisThe STC Academic SIG is working to establish an internationalsub-SIG for student members of STC. The objective of theinternational Student SIG is to provide a community in which allSTC student members can interact and participate, both thosewho are members of a student chapter and those who are not.Establishing a Student SIG also will help facilitatecommunication between STC staff, geographic chaptermembers, and student members. In addition, the Student SIGcan facilitate contact between students and practitionersthrough opportunities such as a virtual mentoring program.-Sally Henschel, Midwestern State U.Academic SIG Student LiaisonMentee BenefitsDevelop networks, increasevisibilityReceive career guidance and jobsearch tipsPolish specialized skills" Prepare for the move fromacademe to industryEnhance skills for careeradvancement
  23. 23. Mentor BenefitsGain personal satisfactionhelping others reach theirpotentialEnhance coaching, feedback,leadership skills" Gain exposure to newperspectives, new mediaExpand professional networksGet help on STC projectsCombine equal proportions ofmentees and mentorsSeason with guidelines andturnkey administrative toolsMix we!!" Bake for one academic yearGarnish with job placementicing17Society forTechnicalCommunicationStrengthen student communities bypartnering with professionalsStrengthen professional communitieswith new ideas and leadershipLeverage volunteer labor as M&Mscollaborate on projects to benefittheir communities and the SocietyIncrease retention rate of graduatingSTC student membersIncrease attendance at chaptermeetings and involvement in SIGsBridge industry and academeGroom STCs leaders of tomorrowSpecific program guidelines andproceduresSummary of successful programsMentor/mentee (M&M)application formsM&M summary form (for makingpairings)M&M agreementform (goals,objectives, activities)Suggested M&M activities andprojects... and MORE!
  24. 24. ,, Objectives Expectations Activities Schedule" Communication channelsUpdate the mentees resume to present his/her abilities andexperience to future employers; conduct a mock job interviewWork together to create a portfolio for the mentee to use when job-hunting" Arrange a job-shadowing visit for the mentee to learn more aboutthe workplacePost what projects you are up to on the Facebook page to sharewith everyone!Review a technical book or guide for newsletterPreview the upcoming STC annual conference by highlighting apresentation being done by local membersContact Log Facebook Group* Job-shadowing* Resume and portfolio assessment, interviewingskills" Jungle training for corporate AmericaJoint projectsLife lessons*"Reverse" mentoring (mentee teaches mentor)... happens a lot!Write a short review of one or more web sites that would interest orhelp readersCreate a short, engaging article that teaches a grammar and/ormechanics point- creative formatting encouraged!Join an STC SIG in an area of mutual interest and participate in a SIC-related project together.Use the social media (e.g., IM, texting, Facebook, Skype, or evenasynchronouscolor-coded 11e-mail ping-pong"*) to engage in some real-time 11chats" from time to time to get to know each other betterandshare ideas.*Dont ask.
  25. 25. PrivacyHistory of successful mentoring programsMentor/mentee{M&M) application formsM&M summary forms (for making pairings)ConfidentialityM&M agreement form (goals, objectives, activities)Suggested M&M activities and projectsM&M contact logLink to typical M&M Facebook pageM&M pre~assessmentformsM&M post-assessmentfonnsM&M program evaluation formDan Vossdanie!,w.• learned/taught* Preparedness for the jobmarket/tips conveyed* Confidence for jobhunting/experience incoaching,, Satisfaction with program(from both sides)Bethany
  26. 26. ~-SocietyforTechnicalCommunicationInvestintheFuture...SponsoranSTCStudentMentoringProgram!(Update)ReferenceGuideandTurnkeyToolkitPresentedbyDanVossandBethanyBowlesLeadershipDay60thAnnualSTCInternationalConference:TheSummitMay5,2013,Atlanta,GA(UpdateofPresentationinLeadershipProgramat59thSTCSummit,May20-23,2012,Rosemont,IL)I.flcKHEED1111ABT~11
  27. 27. .,..,)-JSocietyforTechnicalCommunicationWorksheetonStudentMentoringProgramsDanVossandBethanyBowlesCACCo-LeadsforStudentOutreachKeySteps__Findastudentandprofessionaltoleadtheprogram.__Review"turnkey"sourcematerialsandadapttheguidelines,promotionals,andadministrativeformstomeetyourspecificneeds.Recruitmentorsandmentees.--__Pairthembasedoninformationontheirapplications.__Holdanactivity-basedkickoffmeetingtointroducethementor/menteepairsandsuggestactivitiesandprojectstheymaywishtopursue.__HaveeachM&Mpaircompleteamentor/menteeagreementformidentifyingobjectivesandactivitiestofulfillthoseobjectives,aswellasschedulingforfuturementoringsessions.__MonitortheprogressoftheM&Mpairs,encouragethemtoshareexperiences,and,ifnecessary,toencouragethemtomeetor,occasionally,intervenetoresolveissues.
  28. 28. "P~SocietyforTechnicalCommunicationDetailedProceduresE-FilePrefixActionPart1-BackgroundReadingMaterialsA"HarnessingStudentPowertoJet-PropelYourCommunity:Part1:BacktoBasics,"ProgressionPresentation,LeadershipDay,GOthSTCInternationalConferenceB"HarnessingStudentPowertoJet-PropelYourCommunity:PartII:BuildingonBasics,"WorkshopPresentation,LeadershipDay,60thSTClntlConferencec"STCStudentMentoringPrograms:InvestingintheFuture,"Proceedings,sgthSTCInternationalConferenceD"STCStudentMentoringPrograms:InvestingintheFuture,"ProgressionPresentation,LeadershipProgram,sgthSTCConferenceE"InvestintheFuture...SponsoranSTCStudentMentoringProgram!(Update),"OverviewPresentationon"Toolkit"forSTCStudentMentoringPrograms(PrintedReferenceGuideandDVD),LeadershipDay,60thSTClntlConferenceF"TheresVirtueinVirtual...orAnOldDinosaurLearnsNewTricks,"PanelPresentation,AcademicSIG-SponsoredWorkshopPreceding39thAnnualMeetingoftheCPTSC,October2011G"CoachingOnline:STCsEmergingVirtualProfessional-to-StudentMentoringPrograms,"LeadershipDay,60thSTCInternationalConferenceComplete
  29. 29. Cj-)-t.SocietyforTechnicalCommunicationDetailedProceduresE-FilePrefixActionPart1-BackgroundReadingMaterialsH"CareersinTechnicalCommunicationforEnglishMajors,"STCPresentationatSigmaTauDeltaInternationalConference,March2013.I"StudentMentoringPrograms,"STCPresentationatSigmaTauDeltaInternationalConference,March2013.J"2012:{YearoftheStudentMemberinSTC!",CACBlogPost,January2012K"STCandMentoring,"intercom,April2011,pg.46L*"BridgingtheGapBetweenIndustryandAcademe,"Proceedings,52ndSTCConference(describingthestart-upoftheSTC-Orlando/UCFmentoringprogram)M"UnProgrammedeMentoratInternational?MaisOui,CestPossible!Absolument!",Proceedings,57thSTCConference(describinghowatrans-AtlanticvirtualmentoringrelationshiphelpedSTC-FranceestablishamentoringprogramwiththeUniversityofParis)N"ReachingAcrosstheAtlantic:AnInternationalMentoringInitiative,"ProgressionPresentation,57thSTCConference0*"GuidelinesforMentoringPrograms,"STCPublication#AD-109-02,2002CompleteI
  30. 30. -V)SocietyforTechnicalCommunicationDetailedProceduresE-FilePrefixActionPart2-Step-by-StepProcedureforEstablishingandSustainingaStudentMentoringProgrampWorksheet/ChecklistforleadershipProgramWorkshop,59thSTCConferenceQ11TheTwoEssentialIngredientsforaSuccessfulMentoringProgram"R11STCStudentMentoringPrograms:InvestingintheFuture,"One-PageCapsuleSummary,leadershipProgram,59thSTCConferences11RecipeforSuccess...MentoringPrograms"T11Step-by-StepProceduresforInitiatingandSustainingaMentoringProgram"u11STCOrlandoChapter/FTC(UCF)MentoringProgramGuidelinesandProcedures,2011-2012"v*11TheMentoringProgram,2011-2012,"CapsuleSummaryonOrlandoChapterWebSitew110PERATION9-9-9:OurMentoringProgramNeedsYou,"PromotionalonChapterlistservRecruitingMentorsandMenteesX11MentoringProgramOfftoRousingStartin9thYear,"ArticleinChapterNewsletter,MemotoMembers,DescribingKickoffMeeting,November2011yMentorApplication(skillset,interests,preferredteachingapproach)z*MentorApplication(alternateformat)------Complete
  31. 31. ,._,"SocietyforTechnicalCommunicationDetailedProceduresE-FilePrefixActionPart2-Step-by-StepProcedureforEstablishingandSustainingaStudentMentoringProgramZAMentorSummary(compilationofdatafrommentorapplications,usedforpairingmentorsandmentees)ZBMentorSummary(alternateformat)zcMenteeApplication(skillstobeexpanded,interests,preferredlearningstyle)ZD*MenteeApplication(alternateformat)ZEMenteeSummary(compilationofdatafrommenteeapplications,usedforpairingmenteesandmentors)ZFMenteeSummary(alternateformat)ZGuMentorKick-offMeetingAvailability"(survey:schedulingtoolforsettingupkickoffmeetingwithgoalof100%attendance)ZH*Mentor/MenteeAgreement(forestablishingobjectives,activitiesviawhichtopursuethoseobjectives,andaplanformeeting)Zl(IM&MBondingMoments"(listofsuggestedactivitiesandprojects)ZJMenteePre-AssessmentForm(forprogrammetricsandrefinement)ZKMentorPre-AssessmentForm(forprogrammetricsandrefinement)---------···--·-···-·---.------Complete
  32. 32. ~--.1SocietyforTechnicalCommunicationE-FilePrefixDetailedProceduresActionCompletePart2-Step-by-StepProcedureforEstablishingandSustainingaStudentMentoringProgramZLContactLog(mentorsandmenteesrecorddatesofmeetingsaswellassignificantphonecallsore-mailexchanges,topicsofdiscussion,andactivitiesZMFacebookGroup(informalalternativeorsupplementtocontactlog)ZNMenteePost-AssessmentzoMenteeProgramEvaluationZPMentorPost-AssessmentZQMentorProgramEvaluation*AlsoavailableonOrlando-STCCentralFloridawebsite,at
  33. 33. Theres Virtue in Virtual orAn Old Dinosaur Can Learn New Tricks!Presented at the 39111 Annual CPTSC MeetingDan VossLockheed Martin Missiles and Fire ControlPanel on "Virtual Mentoring and Internships"Pre-Conference Workshop Sponsored by STCs Academic SIGHosted by James Madison UniversityOctober 6, 2011Trudging off to the Tar PitsAnd Then ... Came ... the COMPUTER!FAgenda• Ruminations of an old fossil• Why computers are evil• Why text messaging is evil• Why social media are evil• A virtual epiphany• An old dinosaur learns new tricks• A trans-Atlantic virtual mentoring program• Whats next?Ah, Those Were the Days ...... and the Internet
  34. 34. Twitter, twitterTweet, tweet, tweet;The social mediaCant be beat."C= CryingE-E-E-E .... Mail!!!; lo: lao:.l@~.CJ19;.-rOomaktf:Ja,,.gi!>:""1~.a.....t;;::·l::::···""ROTFC*MAOWiki,wiki,Blog, blog, blog;Bubbling tar pits,There we jog.... Textingnrr,.•MySpace, Facebook,Text, text, textWeve killed the language;What comes next?Alas! ... the Social Media!You(Bflickr..:The Epiphany... and Then ... I Saw the Light ...
  35. 35. ... IM-ing... and then ... Virtual MentoringMentor and Mentee Meet in Atlanta Sharing Pictures ...II• The serendipity factor• An instant alliance• A new trans-Atlantic relationship• A new trans-Atlantic pilot programAn International Mentoring Relationship is Born! ... Across the OceanSharing Thoughts ... Sharing Successes ...• A successful job interview!• A successful soutenance! *• A successful new mentoring program!*Defense of masters thesis."A Walk in the Country" And Above All ... TRUST!30
  36. 36. A New Mentoring Program is BornClio and Ray Gallon Recruit Menteesat the University of Paris 7 in January 201 0Mission Accomplished ...Managers of New Mentoring Program, Ray Gallon and Clio FouqueMaybe Dinosaurs Can Fly ...® @ ©3{Mentors and Mentees Finally Meet ...... at the Content Strategy Forum in Paris, April 16, 2010The Orlando Mentoring Program ...... Adds Facebook!Ground Zero: "Hey, this Facebook thing actually works ...I think ... did anybody getthis?" ..Oan3 minutes later. "I got it!" -Rachael5 minutes later: "facebook Ninja!" -Bethany
  37. 37. wJ...JSocietyforTechnicalCommunicationPlaceholderPage.Thispresentationwasnotcompleteatpresstime.AprintedhandoutwillbedistributedatLeadershipDayforinsertionintothisbook.Forthe.pptfileofthispresentation,,2013,Atlanta,GAI.0CIfIIIIIID1111ARTIN*Cf
  38. 38. Careers in TechnicalCommunication for English Majors····---········--- ·······-·.0··--···---··----··---·RACHEL HOUGHTON ANDBETHANY BOWLESPresentation for the Sigma Tau Delta International ConferenceMarch 21, 2013Technical Communication is ...····---··--·-······--····-·······-·--··-····--0}-·-----·----··---• Communicating about technical or specialized topics interms the layperson can understand• Communicatingby using technology, includingemerging new media• Providing instructions about how to do somethingCreativityQ• Visual design• Photo• Video• Technical illustration33HAgenda~• Technical communicationo Skillso Disciplineso Career opportunitieso Paths to careers in tech comm• Society for Technical Communicationo Valueso Benefits of membershipSkills·-·--·····-····----·······--····- ·····---·--···------··-0 -····-----·- ····--····-·····-·---·······--·-····-• Core skills in writing and editing• Creative page design• Photographyand videography• Technical illustration• International communication: "Global English" for non-native-English speakers and for translation• Training and education• Web and IT skillsWriting~"Tech writing? Yccch! Bor-r-r-r-ing!""Not so. The days of Tina theBrittle Technical Communicatorin Dilbert are gone! Newtechnologies bring newexcitement in exercisingtraditional skills."1
  39. 39. Linguistics and International CommunicationgSouroe http //WWW news comeU edujstonesfDectz/L>nguosbcsOutreach htmlRhetorical (Audience) Analysis··<0>• The basic principles of rhetoric apply to business communicationas well as to literature and the arts:o Researchyour marketo Know your readers/viewersWeb/IT Skills-©• Opportunities for bothanalytical and creativetechnical writing andmarketing communication• Web site content anddesign• Blogs• Wikis• Social media• IT expertise forcollaborative writingenvironmentsl31Education and Trainingg• Training is much morethan manuals!o Online rhetorico Tutorialso Web-based instructiono TextbooksoNewmediaCollaborationg• Teamwork is critical in technical communication• Collaborative writing is the norm in the field• Your communication skills also posture you well forleadership in collaborative teams in the workplace1 - - - - - - - - - - - - - - - · - - - - - - - -Disciplines··- --------- ------ ------- ---- ------------- 0;--- ----~-------------------•Technical writing and editing•Hardware and software documentation•Technical marketing communication (e.g., proposals, brochures)·Scientific writing (and "ghost writing")•Medical writing•Grant proposals•Web design• Usability and accessibility·Indexing• Information/knowledge management• Instructional design
  40. 40. Interdisciplinary Approach0An interdisciplinaryapproach is essential tosuccessful technical communication, because theprofession spans so many disciplines.Traditional Tech Writingo-1• Instructions forinstalling, maintaining,and repairing hardware• Instructions on how toproperly use software• Detailed manufacturingprocess plans• User manuals foreverything from toastersto automobiles• Medical reports andresearch articlesAerospace & Industry~• Pr~;~alsto capt~;ene~! busmess• Technical reports andpresentations• Marketing collateral toattract new customers• Multi-media presentations• Web site content anddesign• Internal policies andprocedures• Employee communications• Media relations• Community relations3)Tech Writing/EditingQl• Hardware and software documentation• Policies and procedures• Textbooks• Proposals• Marketing collateral• Video scripts• Magazine articles• Copy editing for publishersResearch·······~• Pure• Applied• Research and writingwithin the field oftechnical communication• Collaborative writingwith SMEs researchingwithin their specialtyiAdvertising & Marketing Communications···········································©• Advertising across multiple !media !o Printo RadiooTVo Billboardso Websiteso Social media• Diverse marketing collateralo Brochureso Flyerso Fact sheetso Trade show graphicsa Narrated videoo Websites
  41. 41. Writing for Non-Profits"~i • Grant proposals• Fund-raising collaterals• Literature for those whoare served by the non-profits• Web site design, content,and maintenance• Empathy andcommitmentGaming• Game designersiQ)• Documentation writersand designers• Strategy guide writers• Promotional writersExcellent article in SfCs intercom magazine:http•!ljntdey stc.oN/2012/01 lits-all-in-the-game-technical-communications-role-in-game-~iTap Core Skills"Writingaccuratelyl> Writingclearlyl> Writing conciselyl> Writing coherentlyl> Writing creativelygl> Tapping diverse medial> Crossingboundaries and culturesHealthcaregi • Editing or ghost-writingarticles by physicians formedical journals• Patient-orientedweb sitesi • Flyers describing illnesses and treatments, fordoctors offices• Medical transcription• Instructions forprescription medication• Marketing collaterals andweb sites for for-profithospitals, pharmaceuticalcompanies, etc.Career Opportunities0;•Technical communication spans many disciplines ~ thejob market is huge·Unless technology stands still, it will always be a growthmarket• Companies are beginning to realize that poor writing andpoor communication hurt their bottom line• Solving that problem taps into your core skills as EnglishmajorsGrowing Job MarketgGeograJ:!hical Distribution ofJobs in Technical CommunicationThere are 45,000+ technical writers in the U.S.!
  42. 42. Competitive Compensation0Salary Comparison Table, Part 1TeclmlcaiWriten< PubllcRdatlonsSEmployed Median Employed Employ«!. . . . 6<}.6K 74.5K 5&> 38.5K 324K 2,180 ss.6KM• hmd"" 69-7K 9.0K o.7K·"" 70.7KN~ 71-1K 65.3K 43.8K 38.61(" "~7t.SK 67.7K 47.3K 42.9K 3.82Q 64.6KConnecticut w 71.7K 72.2K"40.8K" "";<>4KVI ... 2,880 76-3K 72.9K""419K 5-0K 700 ">· K1,610 7>· K 79.7K 444K N4K ..,. 59.3K·"" 82.1K 81-5K 64.1K K·44K 4,010 48-5K 38.7K 71.0K.K .6K .K M. KData is shown for the 9 states with the highest salaries in technical writing,plus the national average.Median.52.2K55.2K""s6.6K62.6K56.2K56.7K62.6K1----------------·-----------·---------------Tech Writing Salaries Around the U.S.-··0·Tech Writing Salaries in Major Metropolitan AreasThe higher the concentration of technology and industry, the higher the salaries.On-the-Job Training0Before tech writing programs appeared inuniversities, "O.Tr" was the only path to acareer in technical communication- - - - - - - - - - - - - - - - - - - - - - - - - - 1?7Competitive Compensation (Cont.)~Salary Comparison Table, Part 2Technical Writers WritersandAntborsEJnployedM~Employed~~~~..... """"Median$/• •Ore.,., 6<].61( 74-SK 52-.SK 4K 5l!.7KMo land 70.0K 6<).7K"" 55.2K nsK "-N•w 71.1K 65.3K 51.oK 464K 51.3K 48.1KHampl!lhlre?t.sK 67.7K"- ,58.2K 1.0;><;> 57-SkConnecticut qK 72.2K 4K 6,61("" 6 .SKVI I• 76.3K 72.9K 59.BK 55.2K 1,640" K ].OK"· K79.7K,,., 64.oK ss.sK" :m.K 66.3KS:uK·"" 6s.sK ""K""65.9K 58.7KCallfon>la" K 8o.1K Oo. K , K 9 .]K 6 .2Ku.s. 4512.0 6 .6K ...... 6o.5K 52•4K 68.1K 55·9KThe mean and median salaries for tech writers are much closer than for other writers,reflecting dependable income.Paths to Careers in Tech CommDegree Programs• B.A. in tech comm• M.A. in tech comm• Ph.D. in tech comm• Undergraduate minor intechcomm• A certificate based on agiven number of coursesin techcomm0-1
  43. 43. Professional Certification© • STC-developedprofessional certificationprogramo Portfolio-based, not test-basedo Candidates submit worksamples demonstratingcore competencieso Faster and cheaper thandegrees or certificatesSociety for Technical CommunicationI 0• Largest and oldest professional association dedicatedto the advancement oftechnical communication• Sets the global standards for technical communication• Members reach across every industry and continent• Produces a wide array of educational events• Publishes award-winning publications: intercom andTechnical Communication (a quarterly peer-reviewedjournal)• Maintains a comprehensive website including anextensive archive ofwebinars• Worlds largest technical communication conferenceBenefits of Membership0···• Affiliation (geographic or virtual) with an STC studentchapter•Affiliation (geographic or virtual) with an STCgeographic chapter• Affiliation with one STC special interest group (SIG) ina technical communication discipline ofparticularinterest to you• Access to salaryscales, job listings, and other valuableintellectual property on the international STC web siteSTC Membership~---------------------------------------Values and Behaviors----- ----·- -------------fQF.==c=···=··-··-=··--·=-··--=-=··=1··Values Behaviors• Innovation • Transparency• Integrity • Open communication• Professionalism • Inclusion• Respect • Leadership• CommitmentBenefits of Membership (Cont.)• Eligibility for STCstudent mentoringprograms• Professional networking• E-access to industry-leading professionalpublications• Reduced rates for STCconferences, webinars(plus free webinars), andcertification in technicalcommunication©II
  44. 44. Career GrowthzQJSociety for Technical CommunicationWb~•• A:U~Qm~~J:•s..•Special for Sigma Tau Delta Members. ~~~%iliscou~~~;~;~b;;~hl~1~for the rest of2013 (save i$37·50)•Eligible for 33% discount onstudent renewal for 2014(save $25.00)*• Sign up at the conference• Call1-571-366-1909• barbra.sanders@stc.orgOffer Ends April30!• Renew by Dec 31, 2013.•3IMentoring~Membership Levels~Student II New Technical Ii ClassicMembership ;i Communicator Member~hip~L__j~! )Questions? Come See Us!~•SMEs from STC for questions and answers•Materials on the benefits of STC membership•Materials on the various disciplines within technicalcommunication•Materials on careers in technical communication.........•Materials on core skills for technical communicators•Typical salary scales for jobs in technical communication•"Toolkit" (printed book and accompanying DVD) on how toestablish and sustain a student mentoring program•Discounted STC student memberships!•Free giveaways!
  45. 45. Better Together!The Societyfor TechnicalCommunication~!~Qf--~cc-1Thankyou for IComing! IFeel free to contact us!II• Rachel Houghton•• Twitter rjhoughton• Bethany Bowles•• DanVoss*•*Co-developer of presentation.
  46. 46. Student Mentoring Programs:The Whys, Hows, and MoreBethany Bowles and Rachel HoughtonPresentation to Sigma Tau Delta International ConferenceMarch 21,2013Agenda Continued• How to start a mentoring program• Community partnerships• Individual relationships• What do you do?• Ingredients of a successful mentoring program• Turnkey package• Adapting administrative forms for mentoringprograms within the English curriculumPair English Students withProfessionals• With professors from a different university (virtualmentoring)• With professional writers, editors, and linguists (virtual orface-to-face mentoring depending upon location)/..{/:rAgenda• Adapting this STC presentation for mentoring programswithin the English curriculum• What is mentoring?• Types of mentoring• Face-to-face mentoring• Virtual mentoring• Why is it a good thing?Tailoring Mentoring Programsto the English CurriculumPossible Disciplines for Pairing• Creative writing, across all genres, leveraging subjectmatter experts (SMEs) among Sigma Tau Delta alumni• Technical writing, leveraging SMEs in STC via dualstudent memberships in Sigma Tau Delta and STC• Linguistics, leveraging SMEs among Sigma Tau Deltaalumni and global English specialists in STC
  47. 47. Key Concepts of MentoringPrograms• Pair student "novices" or mentees with professionalpractitioners (mentors)• Match mentees areas of interest with mentors areas ofSME• Avoid "direct-line" reporting relationships• Set specific objectives for the mentoring relationship,identify activities that will achieve those objectives, andestablish a means of regular communication• Communicate regularlyWhat?Individual Mentoring Relationships:Face to FaceAdministration• No need to "reinvent the wheel"!• Adapt administrative materials from STC mentoringprogram "toolkit" to establish and sustain mentoringprograms in other areas of English curriculum3 Types of Mentoring1. Within industry: pairingan experiencedpractitioner with anentry-level member ofthe profession2. Within academe: pairinga faculty member with astudent3· Pairing a professionalpractitioner with astudentIndividual Mentoring Relationships:Virtual
  48. 48. Remote/Virtual MentoringWin!Mentee Benefits* Develop networks, increasevisibility• Receive career guidance and jobsearch tips• Polish specialized skills* Prepare for the move fromacademe to industry* Enhance skills for careeradvancementWin!So,;.,tyforT~Kh!)ic31CommunkJllonOrganizational Benefits* Strengthen student communities bypartnering with professionals* Strengthen professional communitieswith new ideas and leadership• Leverage volunteer labor as M&Mscollaborate on projects to benefittheir communities and the Society* Increase retention rate of graduatingstudent membersIncrease attendance at chaptermeetings and involvement in SIGs* Bridge industry and academe* Groom leaders of tomorrowWhy?Mentor Benefits* Gain personal satisfactionhelping others reach theirpotential* Enhance coaching, feedback,leadership skills* Gain exposure to newperspectives, new mediaWin!* Expand professional networks* Get help on STC projects"4....,.ttluSOl,iitHow?
  49. 49. IngredientsTurnkey Toolkit• Specific program guidelines and• • • • procedures• Summary of successful programs* Mentor/mentee(M&M) applicationforms* M&M summary form• M&M agreement form. . . . . . . . . . . Suggested M&M activities andprojects• ... and MORE!RecruitingRecipe• Combine equal proportions ofmentees and mentors• Season with guidelines andturnkey administrative tools* Mixwell• Bake for one academic year• Garnish with job placement orgraduate school acceptanceicingWho?•Pairing
  50. 50. When? Where?... and 2011Typical Activities*Job-shadowing* Resume and portfolio assessment, interviewingskills*Jungle training for corporate America* Joint projects* Life lessons• "Reverse" mentoring (mentee teaches mentor)... happens a lot!2003 2009Mentor/Mentee Agreement!.........................................* Objectives* Expectations• Activities* Schedule* Communication channelsSuggested M&M Activities* Update the mentees resume to present his/her abilities andexperience to future employers; conduct a mock job interview* Work together to create a portfolio for the mentee to use whenjob-hunting* Arrange a job-shadowingvisit for the mentee to learn moreabout the workplace* Post what projects you are up to on the Facebook page to sharewith everyone!* Review a technical book or guide for newsletter* Preview the upcomingSTC annual conference by highlighting apresentation being done by local members
  51. 51. Suggested M&M Activities (cont)* Write a short review of one or more web sites that would interest orhelp readers* Create a short, engagingarticle that teaches a grammar and/ormechanics point- creative formatting encouraged!* Join an STC SIG in an area of mutual interest and participate in a SIC-related projecttogether.* Use social media (e.g., IM, texting, Facebook, Skype, or evenasynchronous color-coded 41e-mail ping-pong"*) to engage in somereal-time 41Chats" from time to time to get to know each otherbetter and share ideas.Sample Mentee Application FormSuitable for English CurriculumQ Jo~;>~l!:t~ $ ~-l:Z:::.; til (tW.,;-<.<-W>>~ie-1(¥1: ll-«<••g IJ,-A:1 "~""·iJ f..<>-t<&~l";<lili2liwillli;:.,.,~".~"""";_;.,~:i.Oo:.: Illllis:•oHl>J<•" ll>li><Q:;:.,..,.,.o~.tfo..o,.""·S~.A~ u 1.i1J.U"<~......,...,:•t>:hl•b"!"00Wil:t:>1;IO< 0 t!l.1lao>pl:ynlr.,~<!rf~~~:«., 0"·~-Available Materials* STC guidelines for mentoringprograms• Specific program guidelines and procedures* History of successful mentoring programs* Mentor/mentee(M&M)applicationforms* M&M summaryfonns (for making pairings)* M&M agreement fonn* Suggested M&M activities and projects* M&M contact log* Link to typical M&M Facebook page* M&M pre-assessmentfonns* M&M post-assessmentfonns* M&M program evaluation fonnPossible Activities for Mentoringwithin the English Curriculum• Co-author an article for a literary journal• Attend a local reading together• Revise a creative writing piece of the mentees• Review the mentees portfolio• Write a literature review on a topic of mutual interest• And more!Sample Mentor Application FormSuitable for English Curriculum:::~~:7.:::..,...~;. :;~~i~~;;;;;;7""·•:-,-·_:...;::i::~&: ~t«l:<.bl,._ n B>.<~ m::; .~... " """"" !l:l r.:.ri:l•..; !J !o-*-l>ii"" 0" Tk~ w ~...OM,.<;.. Ill ,..,t..,...E!o.....<ai~>"~"Y.~~~~ 0 t_..;::,.,.,., m J.-l•bh~>t, !;~< n f=-~!13llo:<:a;; n" lv::l>Oll>" 0 ,..,.~,,) JV>J!~,m f><,H,~c;>l~:::l-·~ 0!h>:i;.o!ll:-.&.s IllThe Stage is Set ... Action!• Rachel Houghton* • bethanybowles@glll.aikmDan Voss*•* *Co-Developerof Presentation
  52. 52. CAC Blog Post2012: "Year of the Student Member" in STC!Two-thousand twelve is a great year to be a student member of STC. ,Why is that?" you ask. Well, here arefour major reasons that spring to mind.1. STC has given students voting rights in Society elections via a vote at the annual open businessmeeting last May at the international conference in Sacramento, recognizing the vital role studentsplay in the future of STC. Students will now have a say in the management of STC at the highest level.2. A significantly reduced New Technical Communicator membership fee of $160 for the first 3 yearsafter graduation makes it easier than ever before for students to continue their STC membership afterthey graduate. In the past, too many students were unable to afford to renew and enjoy the benefitsof STC membership while job-hunting.3. STC Community Affairs Committee (CAC) has two members to co-lead a Student Member Outreach:Dan Voss, a member of the Orlando Chapter, and Bethany Bowles, a student member of the OrlandoChapter from the University of Central Florida. We would be pleased to work with you to sustain andstrengthen your student communities.4. The STC Board has demonstrated its commitment to its student constituency by forming a specialtask force to foster and nurture the student communities. The task force-which understands theimportance of open communication between students and the STC Board, the CAC, and the staff atSTC headquarters-is opening a dialogue with established and newly formed student communities.Through a survey of students and advisors, we will identify the major struggles that studentcommunities face, and determine how the Society can help.As an example of the commitment of senior STC leadership to assist the student communities, task forcemember Steve Skojec, STCs director of community relations, is currently working successfully with certainstudent chapters that lost their tax-exempt status to help them regain their good standing with the IRS. Andanother task force member, STC treasurer Aiessa Moyna, is committed to helping student communitiesdevelop annual budgets so they can receive funding from the Society.A key part of the strategy for the Student Outreach initiative is forming mentoring partnerships betweenstudent and professional communities (both geographic and SIGs). The experience and advice from theprofessionals synergizes with the fresh ideas and enthusiasm of the students to benefit not only the studentchapters and other STC communities but also the Society as a whole. It is a win-win-win situation, and both thetask force and the CAC are committed to help establish and sustain such partnerships.Bethany Bowles, bethanybowles@gmail.comDan Voss,
  53. 53. K--SOCIETYPAGES--------------------~~~~~~--STC and Mentoring"WHAT DOES IT TAKE to start a skills, and increase my involvementmentoring program? Lots of deter-mination, lots of organization, andlots of coffee." Those are the wordsof Dan Voss and Bonnie Spivey in the2005 Proceedings for the STC Summit,as they discussed the process ofstarting a mentor program betweenthe STC Orlando Chapter and theUniversity of Central Florida. Theprogram, started in 2003, is now in itseighth year and can serve, with othercommunity mentoring programs,as a model for other communitiesinterested in setting up their own."We decided to pilot the projectby establishing a personal mentoringrelationship," Voss says today of hisrelationship with Spivey. "We foundourselves in a four-hour marathonsession over several cups of coffee atBorders. As they turned the lights outand booted us out, literally, we hadgenerated the basic guidelines andadministrative forms which remainin use in the program today." Vossremains in the program today, too, asthe manager of the program from theprofessional side, mentor within thatprogram, and CAC member focusingon the student communities."The heart of the program,"explains Voss, "is the mentor/protege(we use the word mentee) or expert/apprentice relationship." He suggeststhis relationship is best nurturedwith regular, face-to-face meetingsand reinforced with phone calls andemails to follow up on items discussedduring the meetings.Patricia Cruz, manager of theprogram from the student side, statesthat "the mentor-mentee relationshipis more symbiotic than one-sided," asboth the student and the professionalgain from the relationship. She saysof her current mentor that he "hashelped me jump-start my career intechnical communications. He hashelped me edit resumes, improve mypreviously nonexistent networking46with STC. His recommendation nodoubt helped me land my first realtechnical writingjob."Voss is currently mentoring SarahBaca, who says that in addition to allthe things shes learned from him,"I think hes gained some from ourrelationship as well.... Ive been ableto explain a little bit about newertechnologies that he is less familiarwith. I really think weve had amutually beneficial relationship." STCbenefits, too, as 40 percent of menteeshave gone on to join. Its cyclicalas well, as Voss reports that manyformer Orlando mentees later becamementors, including two who havebecome chapter presidents.So how can you start a mentorprogram in your community? Vossgives four key ingredients for asuccessful program:1. An active STC geographicalcommunity whose leadershipand members are interested ineducational outreach2. An active student organizationfocusing on technical communica-tion (most likely an STC studentchapter, although there are otheralternatives) whose leadershipand members are interested inpartnering with a professionalorganization3. A member of the geographicalcommunity who is passionateabout the project and willing toput in some time to organize andget it off the ground4. A member of the studentcommunity who is passionateabout the project and willing toput in some time to organize andget it off the groundVoss states theres no need for"reinventing wheels"-the OrlandoChapter stands ready to advise andassist. His first suggestion is to readthe Orlando mentoring programwebsite, at That siteincludes a description of how thementoring program was conceived,implemented, and sustained; theguidelines governing the program;and many of the administrativeforms they use. The CommunityAffairs Committee (CAC) can helpany community that wishes to set upa mentoring program as well. Manyother communities have mentorprograms, including Wisconsin,Toronto, and France to name a few.Research their sites and speak to theirleaders. Let your STC connectionswork for you!Even ifyour community isnt closegeographically to a university with atech comm program, that shouldntnecessarily stop you, says Baca. "Ireally think our model could bemodified to fit the needs of studentchapters that arent geographicallyclose to professional chapters. Thebenefits are so numerous that Ithink it is really important to pursuea mentorship program." Indeed,Voss has set up a virtual, overseasmentoring program between Orlandoand STC Frances partnership withUniversity of Paris-7 (Diderot). Thereare many other formats the CAC isresearching, so keep an eye out."To STC communities that wouldlike to start a mentoring program,"enthused Cruz, "I say go for it! Itsgood for the mentees, the mentors,and the technical communicationcommunity as a whole. Plus, theprogram can really get more youngpeople to be excited in the field,and mentors everywhere can makethis happen." nApril2011