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20111214 eye_can_servicedesign

Jinyong chung
Jinyong chung
Jinyong chungCreative & Innovation Center @ Samsung

서비스디자인 방법론을 적용한 eyeCan

20111214 eye_can_servicedesign

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eyeCan
                     ServiceDesign

                           조성구
                           정진용
                           유경화
                           이준석
                           이상원


11년	 12월	 16일	 금요일                           1
11년	 12월	 16일	 금요일   2
첫사용자와만남:아무런도움이되지못함




11년	 12월	 16일	 금요일                                                                           3
servicedesign분야와의만남


                               -부분이아닌전체를조망하라
                     -고객이겪게되는경험을주의깊게,
                                         맥락속에서관찰한다


11년	 12월	 16일	 금요일                                                                              4
롤모델채택:amtrackIDEO
                                                           (http://www.ideo.com/work/acela)




11년	 12월	 16일	 금요일                                                                            5
Infra   application   Cal   Function   Training   Maintence




           사용자

           보호자

          설치자

       사용자느낌


11년	 12월	 16일	 금요일                                                                   6

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20111214 eye_can_servicedesign