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E mail Etiquette


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E mail Etiquette

  1. 1. E-mail Etiquette<br />By Carrie Post<br />
  2. 2. Determine appropriate format<br />Establish the basic purpose of the e-mail<br />Conduct research (if necessary)<br />Use appropriate ethics and etiquette<br />Planning and Writing an Email<br />
  3. 3. Email is such an important communication tool, you must adhere to certain guidelines.<br />Completeness<br />Clarity<br />Accurateness<br />Promptness<br />Conciseness<br />Courteousness<br />Positivism<br />
  4. 4. T0, Cc, and Bcc<br />The addresses in the 'To' are for the people you are directly addressing.<br />The addresses in the 'Cc' are for the people you are indirectly addressing.<br />The addresses in the 'Bcc' are like 'Cc' except that the addresses in 'To' and 'Cc' do not know that the addresses in the 'Bcc' are included in the conversation. <br />
  5. 5. E-Mail Length and Punctuation<br />Don't Be A Novelist<br />Messages should be concise and to the point.<br />Avoid long lengthy messages.<br />Too Much Punctuation<br />Don't get caught up in grammar and punctuation, especially excessive punctuation.<br />Use punctuation and grammar sparingly.<br />
  6. 6. Do not use Abbreviations or Smilies.<br />Abbreviations <br />Smiles<br />
  7. 7. E-mail a blessing and a curse.<br />E-mail is a conversation that does not require an immediate response (like a telephone). <br />You send a message and then wait for a response.<br />Too many users assume that the minute someone receives an e-mail it, the person will read it.<br />
  8. 8. Netiquette is the rules of etiquette that apply when communicating over computer networks, especially the internet. <br />In order to write effective e-mails, business professionals should always look at e-mail in the same regard that they look at sending a typical business letter.<br />An estimated 147 million people across the country use E-mail daily!<br />E-mail Etiquette is showing courtesy for the person on the other side. <br />Summary<br />
  9. 9. References<br />Works Cited<br />Fulton-Calkins, P., & Stulz, K. M. (2009). Procedures & Theory for Administrative Professionals, 6E. Mason: South-Western Cengage Learning.<br /> (1997).<br /> (2011).<br />