Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
ATTITUDES DE PORTER
ATTITUDE DE JUGEMENT (EVALUATION)Elle repose, crée ou renforce une différence de statut entre les acteurs quiprivilégie lé...
ATTITUDE DENQUETE (INVESTIGATION - EXPLORATION)Celui qui ladopte pose de nombreuses questions, cherche à en savoir plus,de...
ATTITUDE DINTERPRETATIONElle consiste à verbaliser à lautre les raisons cachées qui sous-tendent son expression ou soncomp...
ATTITUDE DAIDE ET SOUTIENNe ten fais pas, ce nest pas grave, çà sarrangera... Je vais te prêter mavoiture en attendant que...
ATTITUDE DE CONSEILElle consiste à proposer à lautre des solutions ou des éléments de solutionspar rapport à ce qui semble...
ATTITUDE DE COMPREHENSION (REFLET).Il sagit de manifester un intérêt à ce que dit lautre et un souci, une volonté decompre...
Résumé succinct des 6 attitudes de PORTER                      ATTITUDES SPONTANEES                                  JUGEM...
Attitudes de porter
Attitudes de porter
Attitudes de porter
Attitudes de porter
Attitudes de porter
Attitudes de porter
Attitudes de porter
Attitudes de porter
Attitudes de porter
Attitudes de porter
Upcoming SlideShare
Loading in …5
×

Attitudes de porter

50,193 views

Published on

Published in: Business
  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD THAT BOOKS INTO AVAILABLE FORMAT (2019 Update) ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download doc Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ......................................................................................................................... ................................................................................................................................... eBook is an electronic version of a traditional print book that can be read by using a personal computer or by using an eBook reader. (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer that is used solely as a reading device such as Nuvomedia's Rocket eBook.) Users can purchase an eBook on diskette or CD, but the most popular method of getting an eBook is to purchase a downloadable file of the eBook (or other reading material) from a Web site (such as Barnes and Noble) to be read from the user's computer or reading device. Generally, an eBook can be downloaded in five minutes or less ......................................................................................................................... .............. Browse by Genre Available eBooks .............................................................................................................................. Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, ......................................................................................................................... ......................................................................................................................... .....BEST SELLER FOR EBOOK RECOMMEND............................................................. ......................................................................................................................... Blowout: Corrupted Democracy, Rogue State Russia, and the Richest, Most Destructive Industry on Earth,-- The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company,-- Call Sign Chaos: Learning to Lead,-- StrengthsFinder 2.0,-- Stillness Is the Key,-- She Said: Breaking the Sexual Harassment Story That Helped Ignite a Movement,-- Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones,-- Everything Is Figureoutable,-- What It Takes: Lessons in the Pursuit of Excellence,-- Rich Dad Poor Dad: What the Rich Teach Their Kids About Money That the Poor and Middle Class Do Not!,-- The Total Money Makeover: Classic Edition: A Proven Plan for Financial Fitness,-- Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, ......................................................................................................................... .........................................................................................................................
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • accessibility Books Library allowing access to top content, including thousands of title from favorite author, plus the ability to read or download a huge selection of books for your pc or smartphone within minutes DOWNLOAD THIS BOOKS INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... Download Full PDF EBOOK here { http://bit.ly/2m6jJ5M } ......................................................................................................................... Download Full EPUB Ebook here { http://bit.ly/2m6jJ5M } ......................................................................................................................... ...................................ALL FOR EBOOKS................................................. Cookbooks, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here

Attitudes de porter

  1. 1. ATTITUDES DE PORTER
  2. 2. ATTITUDE DE JUGEMENT (EVALUATION)Elle repose, crée ou renforce une différence de statut entre les acteurs quiprivilégie lévaluateur par rapport à lévalué. Elle favorise une relation dedépendanceEFFETS POSITIFS:Si je suis sincère, en donnant raison à lautre, je mengage à ses côtés, aumoins moralement. Cest aussi grâce à la critique que linterlocuteur peutcomprendre et reconnaître ses erreurs, à condition quil ne soit pas attaquépersonnellement.EFFETS NEGATIFS:Jincite lautre à considérer sa position actuelle comme la meilleure et à sy tenirsans faire lexamen critique du problème. Peut provoquer chez linterlocuteur ladéfense, la justification, lagressivité, doù une surenchère de part et dautre.
  3. 3. ATTITUDE DENQUETE (INVESTIGATION - EXPLORATION)Celui qui ladopte pose de nombreuses questions, cherche à en savoir plus,demande des détails...EFFETS POSITIFS:Permet daborder tous les aspects, de rassembler le maximum dinformations etde ne pas conclure trop vite sur des apparences. Je manifeste mon intérêt pourle problème posé et le désir de comprendre.EFFETS NEGATIFS: Risque dimpatienter ceux qui voudraient aller droit auxconclusions. Certains vivent cela comme un interrogatoire.
  4. 4. ATTITUDE DINTERPRETATIONElle consiste à verbaliser à lautre les raisons cachées qui sous-tendent son expression ou soncomportement. :Si vous avez échoué à votre examen, cest à cause de vos histoires dargent...Comme pour lévaluation, linterprétation crée une différence de statut.La différence de statut ne se fait pas par rapport à une norme comme dans lévaluation, mais parrapport au savoir : relation de dépendance.EFFETS POSITIFS:Permet de traiter un problème avec lautre en lui proposant des solutions. Je reformule ce qui estdit dune autre façon pour donner plusieurs éclairages et approches du problème. Mais en fait, lefonctionnement psychologique de lindividu est tel que plus linterprétation est juste, plus elle risquede générer le blocage ou lagressivité. Elle facilite le développement des mécanismes de défense.EFFETS NEGATIFS:Risque de formuler des interprétations erronées sur ce qui est dit et surtout sur les sentiments etopinions de linterlocuteur. La personne refuse de parler si les interprétations sont trop hâtives.
  5. 5. ATTITUDE DAIDE ET SOUTIENNe ten fais pas, ce nest pas grave, çà sarrangera... Je vais te prêter mavoiture en attendant que la tienne soit retrouvée...EFFETS POSITIFS :Si ce que ressent lautre est tellement fort (colère, dépression, peur,...),lattitude de soutien le rassure et il se sent pris en charge moralement.EFFETS NEGATIFS: Cette attitude ne permet pas de soccuper réellement duproblème; cest une façon de sen débarrasser à bon compte, avec des "bonssentiments".
  6. 6. ATTITUDE DE CONSEILElle consiste à proposer à lautre des solutions ou des éléments de solutionspar rapport à ce qui semble être son problème ou sa demande : moi, à ta place,voilà ce que je ferais...EFFETS POSITIFS:Je propose une solution, je suis constructif. Je donne des idées à celui qui napas pensé à tel ou tel aspect dun problème, permettant une plus granderapidité dans lapplication.EFFETS NEGATIFS:Si ma solution vient trop tôt ou est inappropriée, elle suscite plus de résistanceque de conviction et limite lautonomie de lautre.
  7. 7. ATTITUDE DE COMPREHENSION (REFLET).Il sagit de manifester un intérêt à ce que dit lautre et un souci, une volonté decomprendre ce que lautre exprime, ce qui exclut toute volonté ou connotationdévaluation.Elle consiste principalement à "refléter" ce que lautre me dit, en utilisantprincipalement la technique de la reformulation .EFFETS POSITIFS:L’autre sent que je lécoute car je me fais lécho de ce quil dit. Il perçoit que jesuis prêt à comprendre et non à juger. Je facilite ma propre écoute, jincite moninterlocuteur à sexprimer davantage à mieux poser son problème et à chercherlui-même ses propres solutions.EFFETS NEGATIFS:Pour certaines personnes et dans des cas particuliers, je montre un refus demengager, de dire ce que je pense réellement. Mon interlocuteur peut se sentiren insécurité.
  8. 8. Résumé succinct des 6 attitudes de PORTER ATTITUDES SPONTANEES JUGEMENT je trouve que vous avez raison, ou tort,... INTERPRETATION Si vous ..., cest parce que... AIDE ET SOUTIENJe vous comprends, ce nest pas grave, çà va sarranger, ne vous en faites pas,....Je vais vous donner un coup de main, laissez moi faire... ENQUETE Pourquoi, comment, avec qui, combien???????? DECISON Voilà ce quil faut faire !:... COMPREHENSIONSi je vous entends bien, vous pensez que...(reformulation), Vous me dites que....(reformulation)

×