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Chat and messaging apps

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If you actually do prefer to use SMS and MMS even in this day and age, then you'll be better off reading this Presentation on SMS messaging apps instead.

Published in: Technology
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Chat and messaging apps

  1. 1. Messaging apps are about to transform Marketing
  2. 2. Introduction • Traditional marketing leveraged product placement to build brand awareness. • Messaging apps are the new trend in transforming marketing. • These apps have evolved as a digital platforms that let brands handle their e- commerce, advertising and customer service via messaging platform. • Today messaging apps are used to let people communicate, share, view, play and learn in a convenient and personal way. • Messaging apps encourage customers to engage with a brand, by being more collaborative and conversational.
  3. 3. Different Messaging Apps
  4. 4. Reasons for Popularity • Conversation: They allow customers to discuss, interact, ask questions and engage with brand. • Learning: With each interaction between brand sending messages and customers, the company can continuously improve its general strategy. • Extreme Targeting: It is a step towards knowing exactly what the customers wants, need and will react to. • Automation: Company will get opportunity to set up entirely automated processes through chatbots and messaging applications. • 24/7 Service: A well coded chatbots stays 24/7 alert and responsive.
  5. 5. Rise of Messaging Apps and Power of Platforms • 6 out of top 10 used mobile apps are messaging apps according to Quettra- research firm. • About 1.48 billion messaging app users are in China alone, a 2013 report. • A research by Deloitte in 2014 claims that UK witnessed about 300 billion messages sent via messaging apps. • WhatsApp user base increased to 1 billion turning in world leader claiming 109 countries or 55.6% of the world. • WeChat is used by more than 650 million users in China. • Facebook Messenger covers 800 million users.
  6. 6. How to get maximum benefits from messaging apps? • Make the apps personal, not only personalized: At the dawn of digital age, let customers have personal conversations with brands on their smartphones, positioning the brand as a personal assets. • Humanize: Brands can connect with the customers by delivering the benefits of both online and offline experience. • Hold Conversations: These apps can be used to have customer conversation to drive product purchase and build loyal relationships. • Convert Customers to Participants: These apps can be used for brand awareness by allowing marketers to share brand information and experience through conversational engagement.
  7. 7. Conclusion • Before you dive into the world of mobile messaging apps, ask yourself one question: “Could I Use Text For That”? • Free messaging internationally, group chats, multimedia content, video calls are some of the features of messaging apps which make their future sound.

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