http://VisibleBanking.com - Banks Can't Do Social Media
We are in Q4 2012 and most financial institutions still struggle with social media.
In this presentation, I raise some important challenges on the following topics:
* content and engagement
* facebook apps
* social customer care
* crowdsourcing & innovation labs
* social customer & voice of the customer (VOC)
* social business & collaboration
I've highlighted 16 financial institutions in 12 countries.
I've also started with one of my favourite topics: Know Your Followers (KYF).
I invite you to read my more detailed post (including all the links): http://bit.ly/ROBaiO.