BA 475 Chapter 4 - Group 1


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BA 475 Chapter 4 - Group 1

  1. 1. Workplace Emotions, Attitudes and Stress By: Group 1 Lexine Valenciano, Aaron Adachi, Steven Fields, Christine Khoshabeh Chapter 4
  2. 2. Common Workplace Emotions <ul><li>Frustration </li></ul><ul><li>Anger </li></ul><ul><li>Satisfaction </li></ul><ul><li>Isolation </li></ul><ul><li>A Sense of Belonging </li></ul><ul><li>Inferiority </li></ul><ul><li>Unity </li></ul><ul><li>Cohesion </li></ul>
  3. 3. “ How do we communicate our needs in such a way that we are more likely to have them met?” <ul><li>Identify the event that triggered your emotional upset </li></ul><ul><li>Take responsibility for your feelings </li></ul><ul><li>Identify what you want that you are not getting </li></ul><ul><li>Ask for what you want </li></ul>
  4. 4. Cognitive Dissonance <ul><li>Refers to the mental discomfort that people experience when trying to hold two or more contradictory beliefs at the same time. </li></ul>One example of when this can occur in the workplace involves a scenario during which an employees personal values are not congruent with ones upheld by the organization that they are working for
  5. 5. Managing Emotions in the Workplace Click Here To Watch Emotions in the Workplace Video
  6. 6. Emotional Dissonance A feeling experienced when someone is forced to fake an emotion In organizations that require the expression of positive emotions, high negative affectivity individuals may experience conflict between expressed, positive emotions and felt, negative emotions.
  7. 7. Job Satisfaction <ul><li>Personal Definition </li></ul><ul><li>Six Ways To Influence Job Satisfaction </li></ul><ul><li>High Job Satisfaction In The Workplace </li></ul><ul><li>vs. </li></ul><ul><li>Low Job Satisfaction In the Workplace </li></ul>
  8. 8. Organizational Commitment <ul><li>What is it? </li></ul><ul><li>Vs. Continuance Commitment </li></ul><ul><li>Building Organizational Commitment </li></ul>
  9. 9. Emotional Intelligence <ul><li>Place Attention on Your Emotions </li></ul><ul><li>Practice Empathy </li></ul><ul><li>Manage Relationships </li></ul>
  10. 10. Stress At Work <ul><li>Interferes with productivity and reduces your physical and emotional health </li></ul><ul><li>It’s important to find ways to keep it under control. </li></ul>
  11. 11. Coping with Stress <ul><li>The ability to manage stress in the workplace can make the difference between success or failure on the job </li></ul><ul><li>A variety of steps can be taken to reduce both overall stress levels </li></ul><ul><li>Taking Responsibility </li></ul><ul><li>Avoiding Pitfalls </li></ul><ul><li>Improving Better Communication Skills </li></ul>
  12. 12. Excessive Work Stress <ul><li>When people feel overwhelmed, they lose confidence and become irritable or withdrawn, making them less productive and effective and their work less rewarding. </li></ul><ul><li>Beyond interfering with job performance and satisfaction, chronic or intense stress can also lead to physical and emotional health problems. </li></ul><ul><li>There are common causes to workplace stress </li></ul>
  13. 13. Reducing Job Stress <ul><li>Best way to do this is to take care of yourself! </li></ul><ul><li>Get Moving </li></ul><ul><li>Make food choices that keep you going and make you feel good </li></ul><ul><li>Drink alcohol in moderation and avoid nicotine </li></ul><ul><li>Get enough sleep </li></ul><ul><li>Better time management </li></ul><ul><li>Better task management </li></ul>
  14. 14. Managers and Stress <ul><li>It's in a manager's best interest to keep stress levels in the workplace to a minimum. Managers must act as positive role models, especially in times of high stress. The following will help them to do this: </li></ul><ul><li>Improve communication </li></ul><ul><li>Consult with employees </li></ul><ul><li>Offer rewards and incentives </li></ul><ul><li>Cultivate a friendly social environment </li></ul>
  15. 15. THE END!
  16. 16. REFERENCES <ul><li>&quot;Cognitive Dissonance.&quot; Changing Minds and Persuasion -- How We Change What Others Think, Believe, Feel and Do . Web. 11 Apr. 2011. <>. </li></ul><ul><li>&quot;How to Manage Emotions in the Workplace Video –; 5min - Find the Best How To, Instructional and DIY Videos – Life Videopedia . Web. 11 Apr. 2011. <>. </li></ul><ul><li>&quot;Job Satisfaction.&quot; Free Management Library (SM) . Web. 11 Apr. 2011. <>. </li></ul><ul><li>Simon, David. &quot;Deepak Chopra on Keys to Healthy Relationships | Natural Awakenings Magazine Charlotte.&quot; Natural Awakenings Magazine Charlotte . Web. 11 Apr. 2011. <>. </li></ul><ul><li>&quot;Stress at Work: How to Reduce and Manage Workplace and Job Stress.&quot; Expert, Ad-free Articles Help Empower You with Knowledge, Support & Hope. Web. 11 Apr. 2011. <>. </li></ul>