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Say This, Not That When Having Career Conversations

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Have you heard the 5 phrases young professionals say that most frustrate managers? Learn what they really mean and how to turn the conversation around. Download a complimentary eGuide to learn how to have a 15-Minute Career Conversation! http://info.careerrev.com/15-minute-career-conversation-guide

Published in: Leadership & Management

Say This, Not That When Having Career Conversations

  1. 1. Christine DiDonato CareerRev.com 888.412.6020 SAY THIS, NOT THAT when having career conversations with emerging professionals.
  2. 2. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. If men are from Mars and women are from Venus, then today’s young professionals might be from another universe, and you're just over here on Earth trying to understand how to manage them—especially when they come at you with an off-putting request.
  3. 3. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. How to respond in a way that boosts productivity and performance. KEEP CLICKING TO DISCOVER: The 5 most commonly misunderstood requests young professionals make. What they actually mean. 1 A complimentary download: 15-Minute Career Conversation Guide. 2 3 4
  4. 4. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. 1 Raise THEY SAY: “I think I deserve a raise.” YOU HEAR: “I want something before I’ve earned it.” THEY MEAN: “I'm drowning in student debt, and I can't eat any more ramen."
  5. 5. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. Millennials make 20% less than their parents did at the same life stage. WHAT TO KNOW: 1 Raise 20%LESS INCOME
  6. 6. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. • Suspend your judgment and genuinely consider if it makes sense for the employee to receive a raise. • Ask this person to summarize which achievements justify an increase in pay. • If you think this person hasn’t earned a raise, give feedback and collaborate on a development plan with clear timeframes and a date to revisit the discussion. HOW TO RESPOND: 1 Raise
  7. 7. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. THEY MEAN: "You're so busy, we barely talk, and I need a sign that I'm on the right track." THEY SAY: “I’m not getting feedback.” YOU HEAR: “I need a participation trophy waiting on my desk each morning.” 2 Feedback
  8. 8. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. 69% of employees say they would work harder if they felt their efforts were recognized better. 2 Feedback WHAT TO KNOW: 69%WORK HARDER
  9. 9. © Copyright 2017 Career Revolution, Inc. All Rights Reserved.© Copyright 2017 Career Revolution, Inc. All Rights Reserved. • Set regular check-in meetings with the employee. • Provide feedback on one activity you want them to keep doing and one action they can stop or start doing. • Direct the employee to a tool such as an early career 360-degree feedback assessment to get insights on personal development opportunities. 2 Feedback HOW TO RESPOND:
  10. 10. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. THEY MEAN: "I just need a day to get that big project done without being interrupted by my nosy neighbor, being called into 10 impromptu meetings that aren't directly relevant to me, and singing happy birthday to that one lady in finance. Also, yes, I don't want to put on pants." THEY SAY: “I want to work from home one day a week.” YOU HEAR: “I want to hang out in my pajamas, watch Netflix, and check email sporadically.” 3 Work From Home
  11. 11. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. An experiment by scholars at Stanford University showed that people working full-time from home are 13% more efficient but are promoted less. 3 Work From Home WHAT TO KNOW: 13%MORE EFFICIENT
  12. 12. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. • If the employee is a strong performer, meeting half-way can be a great productivity booster. • Look for a reasonable starting place, such as one day per month to work from home. If the employee doesn’t abuse this, you can expand to two or three days. • If they employee hasn’t demonstrated he or she can handle this flexibility, you may want to consider why you’re keeping this person on the team in the first place. 3 Work From Home HOW TO RESPOND:
  13. 13. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. THEY MEAN: "I want to take care of myself so that I can do my job better." THEY SAY: “I need a mental health day.” YOU HEAR: “I’m hungover.” 4 Mental Health Day
  14. 14. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. Employees with high well-being have 41% lower health- related costs compared with employees who have lower well-being. 4 Mental Health Day WHAT TO KNOW: 41%LOWER COSTS
  15. 15. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. • Prior generations wouldn’t dare make this request. Instead, they would just call in "sick.” • Be grateful your employee is being honest with you and give him or her the time off. • If this happens excessively or affects this person’s job performance, talk to the employee about what’s causing this stress and offer to explore solutions to solve the larger problem. 4 Mental Health Day HOW TO RESPOND:
  16. 16. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. THEY MEAN: “I want professional guidance and honest conversations with someone whom I connect with and trust. Also, I don't want that person to be in charge of my performance reviews." THEY SAY: “I want to grow my career. Can you help me find a mentor?” YOU HEAR: “I want to work around you because you’re not doing a good job of being my boss.” 4 Mentor
  17. 17. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. Millennials who intend to stay with their organization for more than five years are 2X as likely to have a mentor. 5 Mentor WHAT TO KNOW: 5YEARSMORE RETENTION
  18. 18. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. • This is your opportunity to step up and mentor your employee or, if it makes sense, connect them to someone who can. • If the employee wants regular career conversations, use the 15-Minute Career Conversation Guide to help you. • If this person’s career goals warrant a different perspective, help him or her network in the organization and ask your peers for help to mentor them. 5 Mentor HOW TO RESPOND:
  19. 19. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. By thinking about what your employee means rather than the way he or she presented a request, you can respond more effectively. By replying empathetically, you can increase this person's commitment to the organization, sense of well-being and motivation. In turn, you will see an increase in productivity and performance.
  20. 20. © Copyright 2017 Career Revolution, Inc. All Rights Reserved. Downloadacomplimentary 15-MinuteCareerConversationGuide today!

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