This CV summarizes Christine Horne's professional experience and qualifications. She is currently a Senior Manager and Project Coordinator at CIMS South Africa, with over 20 years of experience in claims management, customer service, and project coordination roles. Previously, she held positions with increasing responsibility at various insurance and financial companies. She has a Grade 12 education and various training certificates.

1. CURRICULUM VITAE
Name & Surname Christine Loanda Horne (Christi)
Position Senior Manager – Project Co-Ordinator
Notice Period One Calendar Month
Salary R31 000.00 of which R1 476.19 is contributed toward a Provident Fund and
R7 750.00 for a Travel Allowance, taxable portion of Salary is R29450.00
PERSONAL PROFILE
Surname Horne
Full Names Christine Loanda
Residential Address 28 Kelkiewyn, Suikerbekkie Street, Terenure, Kempton Park, 1619
Contact Numbers 084 852 2031 or 074 925 7777
ID Number 700310 0006 08 6
Marital Status Divorced
Drivers License Code 08
Transport Own vehicle
Nationality South African
Languages English and Afrikaans – fully bilingual
EDUCATION / QUALIFICATIONS
Name of School Hillview High School
Standard Achieved Grade 12
Year Obtained 1987
Subjects English
Afrikaans
Business Economics
Shorthand
Home Economics
Typing

2. Courses and Achievements • Introduction to Motor Claims
• Excel
• PowerPoint
• Teambuilding
• Time & Desk Management
• Conflict Handling
• Trauma Counselling
• Performance Management
• Assertiveness Skills
• You make the Difference
• Stress Management
• Negotiation skills
• FAIS
• MS Project 2016
Computer Literacy • Windows 7
• Microsoft XP
• Power point
• Excel
• Microsoft Outlook
• Word
• Windows 8.1
• MS Project 2016
• Mailchimp
CURRENT EMPLOYMENT
Name of Employer CIMS South Africa (PTY) LTD
Position Senior Manager - Project Co-ordinator
Period of Service August 2016 - Current
Duties / KPA Project co-ordination:
• Implementations of small to large scale clients.
• Assess/evaluate client requirements against scope of project, manage
project plan and schedule.
• Managing of client expectations according to all aspects of the signed off
detailed Proposal.
• Creation, development and implementation of improvement initiatives
internally and with clients.
• Leading of successful communication campaigns, project
implementations, within specific timelines and budget requirements.
• Co-ordinate and prioritise project tasks, manage timelines, maintain

3. project plans and communicate status to the Customer Engagement
Manager, Senior Management and Clients.
• Traveling when required to meet with clients for personalised service
delivery
• Ensure the project is implemented within contractual obligations and
regulatory requirements.
• Scope management, change management, estimating impacts of scope
change (timeline and cost) as well as managing project resources.
Client / Service Provider Liaison:
• Maintaining a relationship with the Service Provider in terms of their
engagement with Cims by helping the Service Provider understand CIMS
needs, expectations or difficulties.
• Ensuring the client is familiar with CIMS service protocol and procedures
including a clear understanding of terms and conditions.
• Providing of operational support and assistance with the resolution of
client / service providers disputes
• Communicate reporting and training requirements to the relevant
departments
CIMS Client & Supplier Outlook Database Management:
• Outlook Database Management - Administration and maintenance
• Client / Supplier birthday list maintenance
• Updating the CIMS internal client/supplier database daily to ensure
accurate data used for CIMS e-mailers and distributed to new/current
clients and suppliers.
IT Support:
• Providing first line Desktop Support to all CIMS Staff.
• Administering all CIMS and AMS Software License Registers.
• Maintaining CIMS and AMS IT Equipment Asset Registers.
• Assisting with Workstation, IP phone and Cellphone Setups.
• Swap weekly backup drive from CEO’s Residence.
• Printer cartridge and toner administration.
Customer Service:
• Backup to the customer service team in relation to all functions within the
department and related.
EMPLOYMENT HISTORY
Name of Employer Global Messaging Services
Position Personal Assistant to Director, CEO, CFO, Call Centre Manager
Period of Service February 2007 – July 2016

4. Duties / KPA • Management of 12 staff, handling all HR functions, interviewing and
employing of new staff
• Dealing with clients telephonically as well as face to face
• Compiling monthly, weekly and daily reports, assisting clients with
queries or complaints, amending the database upon client’s request
• Prepare and forward Agreements for completion by clients in order to
populate our database with the information provided and activate the
client
• Ensure a seamless hand-over of documentation to the accounts
department to process on our Pastel database and initiate our debit order
facility
• Loading new clients onto the database, and corresponding with the
clients to confirm activation as well as the process to follow in order to
divert or call forward their lines to our offices
• All records are kept electronically on a filing system developed by myself.
• Programming of Motorolla and Mini Reuters Financial Pagers
• Attending meetings with clients, taking minutes and preparing of minutes
of the meeting ensuring that each party present receives a copy.
• Sales of services, preparing quotations or proposals as per caller’s
requests.
• Assist in Call Centre when short of staff, answering the calls and
forwarding messages where applicable
• Assist the Director in day to day operational management of the customer
service division, ensuring daily service levels are maintained and quality
of service is upheld.
• Deal with the companies Insurers in the events of queries or claims
• Handle all Workman’s Compensation queries and claims
• Complete UIF forms for Staff who leave our employ
• Purchase vehicle licences.
• Fax through medical claims on behalf of the Executives to the medical aid
and follow up on payments
• Handle Personal Assistant duties for the Director and CEO including diary
management, travel arrangements, hotel bookings, dinner arrangements
and bookings, running of personal errands when required
• Ensuring that the Director, CEO and CFO are kept up to date on daily
diary commitments as well as a weekly report given every Monday,
amendments made when required – diaries setup on my database
• Run the company and attend to Director’s functions when he is away
from the office or on leave
• Have full access to the Director and CEO’s email accounts and respond
and action when required.
• All correspondence and dealings are kept strictly confidential.

5. • Typing of correspondence, and performing general ad-hoc duties
• Compiling of correspondence.
• Following up on outstanding debts and collection of unpaid accounts,
handing clients’ over to our Debt Collectors when necessary.
• Sending of Bulk SMS messages via our in-house systems for large
Security companies, as well as Bulk emails upon request
• Managing large databases for companies internationally as well as
countrywide, ensuring correct SMS’s are sent as per request
• Visiting of clients to maintain relationships
• Assist clients when they require the BEE status for their records
• Oversee petty cash.
• Collecting of mail from the Post Office, sort and responding where
required
• Maintain contact with contractors in the event of problems experienced
with our air-conditioners, monthly cleaning of office furniture, computers
and carpets
• Arrange annual services of our UPS with Eaton
• Buying of weekly or monthly groceries in order to make lunches for
Management and staff according to dietary requirements
• Purchasing of stationary and office furniture and supplies
• Arranging of Year End Functions
• Dealing directly with WASPA as well as all cellular networks
Reason for Leaving Husband accepted a position at DHL as a Logistics Co-Ordinator on Ford
Silverton’s premises, We are thus looking to relocate to Pretoria or the Midrand
area
Reference Marchelle Goode 011 780 8003 or 078 828 0119
EMPLOYMENT HISTORY
Name of Employer TMS Teamwork
Position Sales & Support (Temporary Position)
Period of Service August 2006 – December 2006
Duties / KPA • Assisted with calls and sales of the computer systems exclusively to the
motor and insurance industries. They are the most experienced Software
Development House in the business
• Assisted with the Installations of the system, training of Panel shop Staff
• Visiting of Panel shops throughout the Gauteng area, assisting with
problems, upgrading current systems, following up on queries
• Handled support calls over the phone
• General ad-hoc duties

6. Reason for Leaving
Temporary Position
Reference
Michael Partridge 082 453 6322 / 084 851 5732
Name of Employer Phumelani Fleet & Accident Management
Position Claims Assessment Manager
Period of Service October 2004 – August 2006
Duties / KPA • Management of Staff
• Allocating assessments to the Motor Assessors
• Amending quotes, signing off of extras on unseen damages, discussing
quotes with repairers
• Authorising repairs to vehicles
• Making decisions on quotes and advising Insurers and repairers of said
decision
• Drawing stats for monthly reports, showing assessments received and
amounts saved to Insurers, in accordance with the cost of claims
• Issuing of invoices and statements for Insurance companies
• Client Liaison, visiting clients to discuss problem areas, or claims,
ensuring that problems are solved to ensure a happy working
environment
• Controlling the timing of reports
• Give feedback to Insurance companies
• Managing of office when Senior Management on leave
• Solving of queries and complaints with regards to staff, ensuring proper
procedures are followed in accordance with the Employment Act
• Notify Insurers when problems are discovered during assessment
• Typing of all own correspondence, and general ad-hoc duties performed.
Reason for Leaving Company went bankrupt
Name of Employer Glenrand MIB Claims By Design Department
Position Claims Supervisor – Regional Branches
Period of Service April 1998 – September 2004
Duties / KPA • Management of 6 Staff members with their daily functions. Authorisation
limit of R75 000.00
• Making decisions on claim and ensuring that client is happy with the
settlement
• Authorising claims
• Referring claims over my mandate to the Director

7. • Drawing up of reports for monthly stats, reporting on problem areas
• Ensuring that copies of these monthly reports are sent to the branches
• Correspond with the Branch Managers to sort out problematic claims
• Problem solving
• Repudiation of claims
• Ensure that department is run effectively, and that staff is happy with their
environment
• Attending to settlements on the Bordereaux
• Deal with Europ Assistance on recoveries
• Deal with high volumes of work
• Notify Underwriters in the events of problems on policies, whether items
are to be deleted or amendments need to be made
• Attend to queries and complaints concerning claims or staff as well as HR
procedures and disciplinary actions
• Typing of own correspondence and reports
• Corresponding with Accounts department on settlements or EFT
payments, ensuring this is attended to when required
• Attend weekly branch meetings to discuss problems and solutions to
those problems
• Keeping daily registers, including annual leave, sick leave, etc. Training
of new staff
Reason for Leaving I was head hunted by the previous MD of Glenrand MIB – Claims By Design
Department to move over to Phumelani Fleet and Accident Management as the
Claims Assessment Manager.
Name of Employer Hollard Insurance Company
Position Personal Assistant to GM – Claims, Research & Development
Period of Service October 1995 – March 1997
Duties / KPA • Making travel arrangements
• Screening of calls
• Dictaphone typing, taking minutes of meetings, producing of slides and
documents
• Setting up of meetings, venue, refreshments, inviting and confirming
attendees, compiling of Management Reports, collating reports for
Regional Branches, general ad-hoc duties, liaising with clients – internal
& external
• Treating documentation and meetings with utmost confidentiality
Reason for Leaving Retrenched – Department was closed down.
Name of Employer Hollard Insurance Company

8. Position Senior Claims Technician
Period of Service November 1993 – September 1995
Duties / KPA • Supervised claims activities, monitoring progress, authorising payments,
running a department, dealing with Financial institutions and Investigators
on Abscondence, Fraudulent, Shortfall and Violation claims.
• Disposing of salvage, attending to recoveries of monies, customer
services
• General ad-hoc duties
Reason for Leaving Promoted
Name of Employer Vaal Central Insurance Brokers
Position Claims Manager
Period of Service March 1993 – November 1993
Duties / KPA • Managed 2 Staff members
• Personally dealt with clients and Insurers
• Handled all aspects of insurance claims, obtaining all of the necessary
documentation and handing this over to the Insurers.
• Followed up on claims on behalf of clients, keeping clients up to date on
the progress of their claims.
• Visiting of clients where necessary to obtain completed documentation
and forwarding this to the insurers.
• Advising the Insurers of any changes that need to be made to the clients’
policies.
• General ad-hoc duties
• Kept a register of all claims and implemented a computer system for them
to use, as they kept all records manually.
Reason for Leaving Better prospects offered at Hollard Insurance Company
Name of Employer M&H Insurance Brokers
Position Junior Claims Administrator – Senior Claims Administrator
Period of Service August 1990 – February 1993
Duties / KPA • Employed to handle claims for Mercedes Benz and Honda.
• Obtained all necessary documents from clients ‘in the event of a claim.
• Appointed Motor Assessors, obtained the reports, handed files over to
Management to Authorise.
• Sending of Authorisation letters to Panel beaters for repairs to vehicles.
• Kept clients up to date on the progress of their claims either

9. telephonically or via a letter.
• Typed all own correspondence. Attended to filing, faxing and general ad-
hoc duties.
• Promoted to Senior Claim Administrator within 6 months and took over
the Mercedes Benz portfolio.
• Dealt directly with the clients and all of the Mercedes Benz Dealerships,
• Keeping clients and branches updated on all progress on claims.
• Advising Underwriting Department when a vehicle is written off, disposing
of the salvage.
• Obtaining settlement letters and Registration documents from the clients
or Financial Institution where vehicle was financed, ensuring claims are
settled accordingly.
• Ensuring clients sign the Agreements of Loss and forwarding this to the
Insurer.
• Dealing with clients face to face,
• Dealt with Panel beaters, met with Motor Assessors.
• Assisted in arranging Year End Functions.
Reason for Leaving Moved to Johannesburg to start a new life and career
Name of Employer Commission of Administration Bureau Numerus
Position Computer Operator
Period of Service December 1988 – July 1990
Duties / KPA • Worked Morning, Afternoon and night shifts
• Answered the phones, put callers through to requested person/s
• Did general ad-hoc duties, including filing, faxing and keeping records of
all documentation.
• Typing of correspondence.
• Ensured that printing for the Government Departments was correct and
filed accordingly for delivery to the necessary Departments.
• Handing over of mag tapes to the Couriers every morning to ensure that
they were delivered to the correct departments.
• Changing of mag tapes when tapes were full.
• Formatting the mag tapes to purge all old information in order for the
tapes to be overwritten.
• Filing of mag tapes per Government Department per date in order to
ensure easy retrieval and keeping record of the tape numbers per date
and Government Department.
• Was promoted to Mag Tape Library Supervisor after my son was born in
February. Stopped working shifts.
• Ran full function of the Library ensuring that all records were kept up to

10. date and mag tapes marked accordingly.
• Trained all staff to assist in library.
• Trained staff when we moved over from the mag tapes to cassettes.
• Implemented new filing records and systems in order to ensure smooth
running of the systems and ensuring an easy hand over.
• Assisted in the copying of data from the mag tapes on to the cassettes for
record purposes as all mag tapes had to be destroyed.
• Made salads when working night shifts as every Friday night we would
have a braai at the office.
Reason for Leaving Was offered a position at M & H Insurance Brokers
Name of Employer SA Bank Note Company
Position Administrator
Period of Service March 1988 – November 1988
Duties / KPA • Answered the phones, put callers through to requested person/s
• Did general ad-hoc duties, including filing, faxing and keeping
records of all documentation.
• Typing of correspondence
• Posting of letters.
Reason for Leaving Offered a position by my Brother-in-law at the Commission of
Administration Bureau Numerus as a Computer Operator