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Christene Worley Resume_20160315


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Christene Worley Resume_20160315

  1. 1. Resume for Christene Worley Sandy Springs, GA 30350 770.559.0668 OBJECTIVE Seeking a challenging and multi-priority position which would include a variety of responsibilities while working in a team environment with cross functional teams. SUMMARY OF QUALIFICATIONS AND SKILLS - Document and technical writing expert with an extensive track record of successfully assisting and delivering highly visible/complex documents and training manuals. - Excellent analytical ability, highly organized, self-paced, detailed oriented, efficient multi-tasker, very capable of balancing competing priorities and tight deadlines while maintaining confidentiality. - Advanced computer software knowledge, i.e., Microsoft Office Suite Applications (Word, Excel, PowerPoint, SharePoint, MS Project, Visio, etc.), Adobe Applications, BlueWorks Live, SharePoint, ReqPro, JIRA, DOORS - Self-motivated, independent thinker, and very intuitive. - Team Player with excellent ability in directing, leading and working with cross functional teams. - Excellent professional written and verbal communication ability, including Extensive scribe and note taking, requirements gathering editing and proofreading. - Can quickly adapt/learn new tools, procedures, process and environments. EXPERIENCE Cognizant Technology Solutions June 2013 – Present (Rebadged from Xerox Government Healthcare Services June 2013) Business Analyst/Document Specialist - Created/Maintained/Updated/Proofread Client documentation and training manuals in SharePoint, BlueWorks Live, Microsoft Office (Word, Excel & Visio) - Successfully collaborate with internal and external partners for application design and infrastructure to identify and develop strategic business solutions to meet business needs. - Provide cross-functional assistance with SMEs and developers to identify and resolve design issues to update Use Cases and User Interface. - Identify, record and document all project plan activities including primary and secondary risks, assumptions and constraints within project plan. - While building BlueWorks Live database, I served as BA to Team Leads. - Successfully collaborate with internal and external partners for application design and infrastructure to identify and develop strategic business solutions to meet business needs - Trainer for both Internal and External clients on various tools and procedures (i.e. BlueWorks Live, SharePoint, HR processes). - SME for BlueWorks Live - XEROX Government Healthcare Services Atlanta GA May 2007 – June 2013 Executive Assistant/Business Analyst - Served as Project Program Leader to technical team leads to move project to success. Review weekly tasks to ensure each team is on track to meet the work plan deliverables. Remove roadblocks as needed. - Daily meetings/presentations with and to high level leadership and management teams internal to XEROX and external to Various Clients and Vendors. - Prepare and review project deliverables for submission to MS Medicaid Program Department - Daily work plan management. - Compile and prepare complex reports. Create, prepare and deliver presentations to all levels of staff and leadership. - Direct and manage highly complex information technology special projects for the Chief Technology Officer and his Sr. Leadership Team.
  2. 2. - Serve as liaison to several levels of staff. - Make independent decisions based on technical knowledge and department goals while following appropriate standards/policies as set by client, internal and external. - Created and maintained SharePoint sites. - Overall executive administration managing day-to-day logistics supporting business needs while ensuring high quality service by managing workflow to the CTO and his executive leadership team. - Managed highly complex calendars (coordinating between high level executives/clients, department heads, board members, etc.), coordinate meetings, teleconferences, organize business & social events - Serve as primary contact person and effectively manage relationships for the CTO’s entire organization; handle/responsible for all inquiries & issues filtering to the CTO to execute & deliver. - Documentation – Daily duties includes: (1) scheduling meetings with State officials and other Sr. leaders, including preparing agendas and documents for discussion in meetings, (2) attending State meetings to take minutes and action items, tracking and following up on action items from week to week (some lists including more than 150 issues/risks tracked from week to week). References I can provide you contact information on any manager I have worked with in Cognizant and Xerox for your reference