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Christine Mill
                                    Ch i ti F Miller
                              Consultant
             ...
Overview
                   O    i
Human Resources (HR) - v -
 ICT Disaster Recovery (DR)
HISTORY & development of BC
H...
Buncefield
A case study on
DR, interdependencies
DR i t d      d   i
& supply chain

http://www.buncefieldinvestigation.
 ...
What is Business Continuity?

Business continuity is the uninterrupted
[or minimal disruption to] availability
of all key ...
Only one threat to
business continuityy
     Loss of or access to
       key resources



                            5
Key resources
  Infrastructure   ICT/Technology
   People          Dependencies
What next? Governance Risk &
           Go...
Source
Global GPG 2010, p 20
                        7
BRAINSTORMING
     S O    G
People and
P   l    d
 Business Continuity Management




                              8
Some possibilities
S        ibiliti
 People as a resource
 “Critical staff”/Contact lists/“Redeployable” staff
 Crisis ...
People as a resource
 “Full cycle” awareness raising
         y                     g
 “Critical staff” & contractors
 ...
Why exercise?
  y
A BCP needs exercising
                exercising,
reviewing & maintenance
to be fit for purpose
Exercis...
EXERCISE people & plans
           p p     p
 for continuous improvement

TEST technology for pass or fail



            ...
The Foam Test
a business continuity
simulation exercise
Aircraft Foam Fire Fighting (AFFF)
system at Ellsworth Air Force B...
DUTY OF CARE
Incidents, especially
involving deaths or
fatalities, are THE t
f t liti            true t t
                ...
People in a crisis
       p
   at work & home

Looking after your life
Looking after your business
                       ...
16
BCMs need peop e s s in
 C s eed people skills
•Negotiating
 Negotiating
•Marketing
•Motivating
 M ti ti
•.....& Patience
...
Any questions
    or comments
              t
                  Sources
        www.thebci.org &
     www.continuity.net.a...
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Business continuity is about people not just computers C Miller 15 09 10

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Business continuity managers often focus on information communications technology/computers ahead of people or human factors. This paper mounts the case to focus on both to ensure business continuity preparedness and organisational resilience, particularly to non-routine business disruptions/crisis.

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Business continuity is about people not just computers C Miller 15 09 10

  1. 1. Christine Mill Ch i ti F Miller Consultant Business Continuity Manager Helping build business resilience 1
  2. 2. Overview O i Human Resources (HR) - v - ICT Disaster Recovery (DR) HISTORY & development of BC Human factors or people issues in BCM C Helping build business resilience 2
  3. 3. Buncefield A case study on DR, interdependencies DR i t d d i & supply chain http://www.buncefieldinvestigation. p g gov.uk/reports/index.htm 3
  4. 4. What is Business Continuity? Business continuity is the uninterrupted [or minimal disruption to] availability of all key resources supporting time-critical business processes. (adapted from AS/NZS HB292 “A Practitioner’s Guide to Business Continuity”) 4
  5. 5. Only one threat to business continuityy Loss of or access to key resources 5
  6. 6. Key resources Infrastructure ICT/Technology People Dependencies What next? Governance Risk & Governance, Compliance (GRC) or Organisational Resilience? How? through High Reliability Organisations (HROs)/ High Reliability Management (HRM)? 6
  7. 7. Source Global GPG 2010, p 20 7
  8. 8. BRAINSTORMING S O G People and P l d Business Continuity Management 8
  9. 9. Some possibilities S ibiliti  People as a resource  “Critical staff”/Contact lists/“Redeployable” staff  Crisis leadership through incidents & exercises (Tim Cousins, Tim Cousins & Associates)  Duty of care  Fatalities & injuries  People in a crisis (Jodie Wentworth, Risk Logic) Wentworth  At work & home  BCMs need people skills such as:  Negotiating, marketing, motivating…patience!  BCM = DR + HR + many other components 9
  10. 10. People as a resource  “Full cycle” awareness raising y g  “Critical staff” & contractors  Contact lists – internal & external  Alternates – Single Points of Failure (SPOF) g ( )  Cross training  “Redeployable” staff  Succession planning in an ageing workforce 10
  11. 11. Why exercise? y A BCP needs exercising exercising, reviewing & maintenance to be fit for purpose Exercises & incidents test how prepared your crisis leadership is to use their BCP l d hi i t th i 11
  12. 12. EXERCISE people & plans p p p for continuous improvement TEST technology for pass or fail 12
  13. 13. The Foam Test a business continuity simulation exercise Aircraft Foam Fire Fighting (AFFF) system at Ellsworth Air Force Base, USA The test was only supposed to last a few seconds but the system wouldn't shut off… 13
  14. 14. DUTY OF CARE Incidents, especially involving deaths or fatalities, are THE t f t liti true t t test of crisis leadership 14
  15. 15. People in a crisis p at work & home Looking after your life Looking after your business 15
  16. 16. 16
  17. 17. BCMs need peop e s s in C s eed people skills •Negotiating Negotiating •Marketing •Motivating M ti ti •.....& Patience BCM = DR + HR & many other aspects of business & crisis management b i i i t 17
  18. 18. Any questions or comments t Sources www.thebci.org & www.continuity.net.au www continuity net au (log in to previous presentations) Chris Miller Mobile 0416 113 250 b4crisis@grapevine.net.au b4crisis@grapevine net au 18

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