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Principles of Holistic Information
Governance

Chris Walker
January 15, 2014
Copyright © Christian Walker All rights reser...
Information governance is about …
•
•
•
•
•
•

Records
Security
Info architecture
Storage
Acceptable use
Etc.

GETTING STU...
Principles of Holistic Information
Governance
(PHIGs)
1.
2.
3.

Information is an organizational asset
Understand what you...
Information is an organizational asset
 Belongs to the org – not the person
 Costs of acquisition, maintenance
 Value m...
Understand what you’re using
information for
 Different orgs / depts can use the same info
for different purposes
 What ...
Understand where it’s coming from &
where it’s going to
 Where are you getting your info & where are
you sending it?
– In...
Understand when you need it
• When do you really need it?
• Is real-time really necessary?
• What do you do when you don’t...
Understand who can & should be using
it, & for what
• It’s about more than just security
– Don’t give people info they don...
Understand your social, regulatory, &
compliance obligations
• What are your social, regulatory, compliance
obligations
• ...
Understand your information related
risks
• Too much or not enough?
– Bad decisions or analysis paralysis?

• What if it l...
Understand how stakeholders are
interacting with it
• How are stakeholders interacting with it?
– What kinds of devices?
–...
With few exceptions, information has a
finite useful life
• Most information
doesn’t last forever
• Get rid of it when you...
Make someone accountable
• C-level, single role
accountability
– Typical CIO focus is
infrastructure

• ½-step below CEO, ...
Wrapping it up
• Time to switch
– Risks -> Benefits
– Cost -> Value

• Policies -> procedures -> education -> tools
– Revi...
Additional Resources
 The Blog posts that started this
– Principles of Holistic Information Governance
– Policies First –...
Get in touch …

Copyright © Christian Walker. All rights
reserved.
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Principles of Holistic Information Governance - Presented to ARMA Edmonton Jan 15/14

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Principles of Holistic Information Governance (PHIGs) presentation for the January 15, 2014 ARMA Edmonton Chapter lunch event.

PHIGs are a business centric way of looking at managing corporate information.

Published in: Business, Education
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Principles of Holistic Information Governance - Presented to ARMA Edmonton Jan 15/14

  1. 1. Principles of Holistic Information Governance Chris Walker January 15, 2014 Copyright © Christian Walker All rights reserved.
  2. 2. Information governance is about … • • • • • • Records Security Info architecture Storage Acceptable use Etc. GETTING STUFF DONE!!! Gartner defines information governance as the specification of decision rights and an accountability framework to ensure appropriate behavior in the valuation, creation, storage, use, archiving and deletion of information. It includes the processes, roles and policies, standards and metrics that ensure the effective and efficient use of information in enabling an organization to achieve its goals. Copyright © Christian Walker. All rights reserved. 2
  3. 3. Principles of Holistic Information Governance (PHIGs) 1. 2. 3. Information is an organizational asset Understand what you’re using information for Understand where it’s coming from and where it’s going to 4. Understand when you need it 5. Understand who can and should be using it, and for what 6. Understand your social, regulatory, and compliance obligations 7. Understand your information related risks (too much, not enough, disclosure, etc.) 8. Understand how stakeholders are interacting with it 9. With few exceptions, information has a finite useful life 10. Make someone accountable Copyright © Christian Walker. All rights reserved. 3
  4. 4. Information is an organizational asset  Belongs to the org – not the person  Costs of acquisition, maintenance  Value may depreciate over time  In aggregate, value may increase over time  Information has REAL value  http://christianpwalker.wordpress.com/2013/10/07/i-cant-can-youvaluing-information/  http://christianpwalker.wordpress.com/2013/11/04/i-think-i-canvaluing-information-pt-2/ Copyright © Christian Walker. All rights reserved. 4
  5. 5. Understand what you’re using information for  Different orgs / depts can use the same info for different purposes  What does your info do? – Cause action – Help plan – Support decisions – Inform / educate / entertain • Tie info to business process – Info not tied to biz proc, probably not needed Copyright © Christian Walker. All rights reserved. 5
  6. 6. Understand where it’s coming from & where it’s going to  Where are you getting your info & where are you sending it? – Internal or external – Social media – Cloud  Can you trust the sources?  What will recipients do with it? Copyright © Christian Walker. All rights reserved. 6
  7. 7. Understand when you need it • When do you really need it? • Is real-time really necessary? • What do you do when you don’t get it in time? • Stale information Copyright © Christian Walker. All rights reserved. 7
  8. 8. Understand who can & should be using it, & for what • It’s about more than just security – Don’t give people info they don’t need – E.g.: don’t present travel / expense policies to employees that don’t travel • Who can have or use it? What can they do with it? • What’s the best way to get info to audience? Copyright © Christian Walker. All rights reserved. 8
  9. 9. Understand your social, regulatory, & compliance obligations • What are your social, regulatory, compliance obligations • Historical perspective • Multiple jurisdictions • Data sovereignty • Self-imposed / business vs. Statutory – Most stringent wins? • Curator or Custodian? Copyright © Christian Walker. All rights reserved. 9
  10. 10. Understand your information related risks • Too much or not enough? – Bad decisions or analysis paralysis? • What if it leaks? • Legal, FOIP/FOIA/ATIP • Risk profile – Probability of occurrence – Impact of occurrence – Litigation frequency • Costs of mitigation vs. Impacts of occurrence • You can’t protect against everything Copyright © Christian Walker. All rights reserved. 10
  11. 11. Understand how stakeholders are interacting with it • How are stakeholders interacting with it? – What kinds of devices? – Where are they accessing? • Passive or active interactions? – Do your consumers become contributors? Copyright © Christian Walker. All rights reserved. 11
  12. 12. With few exceptions, information has a finite useful life • Most information doesn’t last forever • Get rid of it when you can – Legally defensible destruction is only one aspect – If it still has business value, keep it • De-clutter, become infoefficient Copyright © Christian Walker. All rights reserved. 12
  13. 13. Make someone accountable • C-level, single role accountability – Typical CIO focus is infrastructure • ½-step below CEO, ½-step above rest of C-suite – Stakeholder input, 1 person accountable • No room for bias – Balance business objectives against compliance & risk Copyright © Christian Walker. All rights reserved. 13
  14. 14. Wrapping it up • Time to switch – Risks -> Benefits – Cost -> Value • Policies -> procedures -> education -> tools – Review & repeat as required • It doesn’t have to be perfect, good enough is good enough • Focus on business first • Balance business benefits against compliance, risk • Approach depends on org type & info type • Information governance is about getting business done Copyright © Christian Walker. All rights reserved. 14
  15. 15. Additional Resources  The Blog posts that started this – Principles of Holistic Information Governance – Policies First – Holism in Information Governance – Governance Sucks but Doesn’t Have To Copyright © Christian Walker. All rights reserved. 15
  16. 16. Get in touch … Copyright © Christian Walker. All rights reserved.

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