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Innovation and
expansion at bpost
Post Expo Latin-America – Brasilia
Chris STEVENS
Global head of eCommerce, Parcels & Int...
About bpost
Our approach
Some solutions
Conclusions
The big opportunity
The challenges
About
bpost
4
The #1 postal operator
in Belgium
12.000.000
10.000
14.000
Some key
numbers
2.416 mio €
Revenue
2012
502 mio € (20,7%)
EBITDA
404 mio € (16,7%)
EBIT
Making bpost one of the best
performing postal operators
2011 EBIT results in %
15.60%
10.60%
9.60%
8.10%
7.60% 7.20%
4%
3...
The
challenges
9
Declining
volume
of letter mail
e-Subsitution
& new media
11
Liberalisation
12
Changing competitive
landscape
&
?&
The big
opportunity
Global B2C
eCommerce Sales
Topped
$1 Trillion
in 2012
Mobile offers a
big opportunity for
eCommerce
eCommerce share
of total retail sales
continues to
grow
steadily
Global benchmarks suggest room to
increase eCommerce
penetration across categories
Brazil 29%
US 27%
Global 27%
Brazil 8%
...
Huge opportunities lie in
cross border eCommerce
Etailers are
facing
different
challenges
when offering
global
cross border
shopping
Etailers need to break down
the barriers for their
(future foreign) customers
Our
approach
2002
2005
2007
2010
The importance of a Long Term
vision and plan
2012
LETTERMAIL
PARCELS &
e-COMMERCE
ASIAUSA
GEOGRAPHICAL EXPANSIONCORE BUSINESS INNOVATION
Innovation
& diversification
24yy/mm/dd - title presentation - author - qualifier
From a
“mail company”…
Evolve from a
Mail company…
...towards a
Parcel company
Defend our
domestic business
and leverage our
experience…
..to increase our
International
market share
MSI
Landmark
Citipost Asia
bpost UK
Our global
expansion
bpost International
China
We think globally…
…but act locally
30
And we have been successfully
walking this path for years
Some
solutions
With our
solution we
deliver to
European
customers
without
unpleasant
surprises
A WIN WIN
for the etailer:
• Happy and returning customers
• Full compliance with cross-
border duty and tax
requirements ...
A WIN WIN
for the customer:
• True Landed Cost
• Full pricing transparency
• Single up-front payment
including optimized a...
bpost
by appointment
Anything
Anywhere
Anytime
A fully consumer centric
eco-system with 4 key
components…
The customer
agrees a delivery
time with bpost
All purchases
an...
…based on 3 building blocks
Digital
platform
Physical
infrastructure
Payment
infrastructure__
38
Some other innovations
Conclusions
Innovation
&
Diversification
41
Clear focus
Collaboration
Building on
our strengths
42
Our clients and our clients
customers are
central in all we do
THANK YOU FOR YOUR
ATTENTION
c.stevens@bpost.co.uk
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20130417_PostExpo Latin-America_ Innovation and expansion at bpost_Chris Stevens_Draft

  1. 1. Innovation and expansion at bpost Post Expo Latin-America – Brasilia Chris STEVENS Global head of eCommerce, Parcels & International
  2. 2. About bpost Our approach Some solutions Conclusions The big opportunity The challenges
  3. 3. About bpost
  4. 4. 4 The #1 postal operator in Belgium
  5. 5. 12.000.000 10.000 14.000
  6. 6. Some key numbers 2.416 mio € Revenue 2012 502 mio € (20,7%) EBITDA 404 mio € (16,7%) EBIT
  7. 7. Making bpost one of the best performing postal operators 2011 EBIT results in % 15.60% 10.60% 9.60% 8.10% 7.60% 7.20% 4% 3.10% 0.01% -0.30% Average = 6,5%
  8. 8. The challenges
  9. 9. 9 Declining volume of letter mail
  10. 10. e-Subsitution & new media
  11. 11. 11 Liberalisation
  12. 12. 12 Changing competitive landscape & ?&
  13. 13. The big opportunity
  14. 14. Global B2C eCommerce Sales Topped $1 Trillion in 2012
  15. 15. Mobile offers a big opportunity for eCommerce
  16. 16. eCommerce share of total retail sales continues to grow steadily
  17. 17. Global benchmarks suggest room to increase eCommerce penetration across categories Brazil 29% US 27% Global 27% Brazil 8% US 15% Global 17% Brazil 6% US 17% Global 22% Brazil 27% US 42% Global 37%
  18. 18. Huge opportunities lie in cross border eCommerce
  19. 19. Etailers are facing different challenges when offering global cross border shopping
  20. 20. Etailers need to break down the barriers for their (future foreign) customers
  21. 21. Our approach
  22. 22. 2002 2005 2007 2010 The importance of a Long Term vision and plan 2012
  23. 23. LETTERMAIL PARCELS & e-COMMERCE ASIAUSA GEOGRAPHICAL EXPANSIONCORE BUSINESS INNOVATION Innovation & diversification
  24. 24. 24yy/mm/dd - title presentation - author - qualifier From a “mail company”… Evolve from a Mail company…
  25. 25. ...towards a Parcel company
  26. 26. Defend our domestic business and leverage our experience…
  27. 27. ..to increase our International market share
  28. 28. MSI Landmark Citipost Asia bpost UK Our global expansion bpost International China
  29. 29. We think globally… …but act locally
  30. 30. 30 And we have been successfully walking this path for years
  31. 31. Some solutions
  32. 32. With our solution we deliver to European customers without unpleasant surprises
  33. 33. A WIN WIN for the etailer: • Happy and returning customers • Full compliance with cross- border duty and tax requirements and consumer regulations • A precise, transparent, end-to- end process • Optimized customer care and complaint handling • Fewer returns • Informed end-consumers • Excellent customer experience
  34. 34. A WIN WIN for the customer: • True Landed Cost • Full pricing transparency • Single up-front payment including optimized and compliant duties and taxes without surprises • A trustworthy delivery service • Reliable track and trace • Insurance coverage for damage and loss • Globify acting as an intermediary for Customs and delivers with no surprises
  35. 35. bpost by appointment Anything Anywhere Anytime
  36. 36. A fully consumer centric eco-system with 4 key components… The customer agrees a delivery time with bpost All purchases and parcels are delivered together at that time The customer can also return goods (empties, ironing etc.) The customer pays for the goods safely and securely by banker’s card at the time of delivery
  37. 37. …based on 3 building blocks Digital platform Physical infrastructure Payment infrastructure__
  38. 38. 38 Some other innovations
  39. 39. Conclusions
  40. 40. Innovation & Diversification
  41. 41. 41 Clear focus Collaboration Building on our strengths
  42. 42. 42 Our clients and our clients customers are central in all we do
  43. 43. THANK YOU FOR YOUR ATTENTION c.stevens@bpost.co.uk

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