already 10% of all eCommerce sales are made on a mobile device
Growing confidence in buying online as more and more internet users become eshoppers: Growing m-commerce: for instance: research indicates that more mobile internet users in Africa prefer to shop for clothes, electronics and entertainment products from their mobile devices rather than from their desktops or in-store; In emerging countries a relatively young population ready to pick up new digital technologies and devices.
Mobile and m-commerce have certainly confirmed the breakthrough we saw in 2010. All over the world, in emerging as well as mature economies, the use of mobile internet is rapidly increasing: m-Commerce sales in the US will reach USD $6.7bn in 2011, a 91.4% increase on the USD $3.5bn in sales recorded in 2010. By the end of 2011, 26.8 billion consumers are estimated to have made at least one purchase on their mobile phone. eBay predicts that in 2012 mobile merchandise volumes will reach $8bn, 60% over 2010. In the UK the popularity of shopping through mobile devices is continuing to grow at remarkable speed, with sales through mobile devices penetrating the 5% barrier of total e-retail sales for the first time.
Source: IMRG B2C Global E-commerce 2012
Last twelve years ecommerce experienced an annual compound growth rate of 20% in the US
US ecommerce share total retail : 11% Brazil ecommerce share total retail: 5%
In the US, between 2008 and 2010, there was a 20% increase in spending from international customers
18% of US shop overseas 23% of Europeans are shopping cross-border 50% of Chinese, 25% of Koreans and 18% of Japanese are shopping overseas 20% to up to 50% of Australians are shopping overseas
Source: IMRG, Global B2C e-commerce 2012
Localization website (e.g. translation) Marketing investments Different consumer behavior Distance Selling Thresholds Complex Tax rules and regulation Enforced (EU) legislation Increased focus Customs Payment type preference, Fraud Management Controlling the brand and customer experience Determine product assortment
Source: Internet Retailer
Lack of trust Possible high delivery costs and unknown taxes and duties Complicated & long return processes
Source: IPC Cross border e-commerce report 2010
Approach on 3 different levels: Domestic market Cross-border (closest markets + Europe) World (US + Asia)
In 2007 we started our wholesale business in the US. (to be verified)
In 2009, bpost acquired a majority interest in MSI Worldwide Mail in the U.S., with activities in Washington, Chicago and Toronto. Within two years the company will be owned 100%.
In 2011, bpost acquired Citipost based in Hong Kong and Singapore.
In 2012, bpost opened its first Chinese office in Beijing and started up its activities in UK.
In 2013, a majority share purchase of Landmark Global. Landmark Global is the cross-border parcel logistics leader for multi-channel "business to consumer" organizations who utilize an e-commerce, direct response, direct marketing or other direct to consumer strategies. Landmark Global's locations include: Mira Loma, California; Carson, California; Seattle, Washington; Salt Lake City, Utah; Taylor, Michigan; Romulus, Michigan; Buffalo, New York; Toronto, Ontario (Canada); Windsor, Ontario (Canada) and two returns facilities in Vancouver, British Columbia (Canada) and Calgary, Alberta (Canada).
The continual pressure for results--often judged only in the short-term--coupled with the challenge of navigating both internal and external environments, can often make it difficult to implement global strategies in individual markets. There is a need for as much local thinking included from the start.
You need this approach as regions differ from each other: Asia = low weigh, low value - North America = high weight, high value
Ex. With Lanmark Global we are shipping more than 3 million parcels per year. Main destination country is CA, followed by AUS and UK.
bpost will help you improve the quality of your life by creating a world without physical distances in which you can rely on bpost employees as your personal assistant to order
2011 Concept 2012 Test 2013 Pilot2014 gradual roll out
To highligt that many more exist
20130417_PostExpo Latin-America_ Innovation and expansion at bpost_Chris Stevens_Draft
expansion at bpost
Post Expo Latin-America – Brasilia
Global head of eCommerce, Parcels & International
The big opportunity
A WIN WIN
for the etailer:
• Happy and returning customers
• Full compliance with cross-
border duty and tax
requirements and consumer
• A precise, transparent, end-to-
• Optimized customer care and
• Fewer returns
• Informed end-consumers
• Excellent customer experience
A WIN WIN
for the customer:
• True Landed Cost
• Full pricing transparency
• Single up-front payment
including optimized and
compliant duties and taxes
• A trustworthy delivery service
• Reliable track and trace
• Insurance coverage for damage
• Globify acting as an
intermediary for Customs and
delivers with no surprises
A fully consumer centric
eco-system with 4 key
agrees a delivery
time with bpost
and parcels are
together at that
The customer can
also return goods
pays for the goods
banker’s card at
the time of
…based on 3 building blocks