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Let's Build a Chatbot!

Exploring what it takes to create a truly useful natural language user interface.

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Exploring what it takes to create a
truly useful natural language U.I.
LET’S BUILD A
CHATBOT
● Why should we care?
● What is a chatbot?
● Where are they being used?
● What can they do?
● Growing ecosystem
● How to build one
THE CHATBOT ERA BEGINS
O
U
R
JO
U
R
N
EY
WHY SHOULD WE CARE?
Natural
Conversation
A.I. IS THE NEW U.I.
Typing Clicking Touch Gestures
Voice
Command
Think
Less Friction
Natural = A.I.
Everything is becoming natural language.
LOOK BEYOND THE HYPE
We’ve seen this cycle before.
● Anyone can build a website, but...
● Anyone can build a mobile app, but...
Same goes for chatbots.
Building a chatbot is very easy, but creating one that
is truly useful takes some serious thought and work.
Separate knowledge (database) & logic (model/rules).
WHAT IS A CHATBOT?

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Let's Build a Chatbot!

  • 1. Exploring what it takes to create a truly useful natural language U.I. LET’S BUILD A CHATBOT
  • 2. ● Why should we care? ● What is a chatbot? ● Where are they being used? ● What can they do? ● Growing ecosystem ● How to build one THE CHATBOT ERA BEGINS O U R JO U R N EY
  • 4. Natural Conversation A.I. IS THE NEW U.I. Typing Clicking Touch Gestures Voice Command Think Less Friction Natural = A.I. Everything is becoming natural language.
  • 5. LOOK BEYOND THE HYPE We’ve seen this cycle before. ● Anyone can build a website, but... ● Anyone can build a mobile app, but... Same goes for chatbots. Building a chatbot is very easy, but creating one that is truly useful takes some serious thought and work. Separate knowledge (database) & logic (model/rules).
  • 6. WHAT IS A CHATBOT?
  • 7. BEEN AROUND FOR A WHILE I’ve been using chatbots since 2009. They can be hardcoded or A.I.-powered. Today, we’ll focus on the latter.
  • 8. SMARTER SOFTWARE Software that can have a conversation through spoken or written natural language. a.k.a. bot, talkbot, chatterbot, conversational agent
  • 9. Natural language text. AND TAKE YOUR PICK... Natural language speech.
  • 10. ON PAR WITH HUMANS August, 2016 — “The researchers reported a word error rate (WER) of 5.9% …about equal to that of people who were asked to transcribe the same conversation...” Note: This is just the ability to identify words. blogs.microsoft.com/next/2016/10/18/historic-achievement-microsoft-researchers-reach-human-p arity-conversational-speech-recognition
  • 11. WHERE IS THE A.I.? In the system’s ability to determine intent from natural conversational language. e.g. “Open the door, please.” Compared to requiring specific words. e.g. “open sesame” Note: A.I. is only one-way
  • 12. OR ANOTHER ILLUSTRATION... Run a search on google.com… “Show me a list of dog breeds — except beagles.” Today, google.com will show you a bunch of beagles. Conversely, a system with more advanced natural language capabilities would understand the “except beagles” statement and filter results accordingly.
  • 13. The new ‘app’ platform. EXPLOSION OF PLATFORMS Google Home Amazon Echo Facebook Messenger Apple Siri Even Alibaba is jumping on the bandwagon
  • 14. WHERE ARE THEY BEING USED?
  • 15. EXAMPLES IN USE TODAY ● Nike (Facebook Messenger) ● Kia Niro (Facebook Messenger) ● North Face Personal Shopper (web) ● Sephora (Kik) ● H&M (Kik) ● Rhizabot (web, personal assistant) ● Domino’s Pizza (everywhere) ● PayPal (Slack) ● Kayak (Slack) ● Westworld Aeden (web) ● Kim Kardashian Bot (Bottr) Aggregator: chatbottle.co R ESO U R C ES the_bots_landscape.pagedemo.co
  • 16. Tay had a mimic function that was exploited by attackers. A similar bot in China (Xiaoice) has been very successful. AMPLIFYING OUR GOOD & BAD theverge.com/2016/3/24/11297050/tay-microsoft-chatbot-racist
  • 18. RISE OF THE CONVERSATIONAL U.I. Sorry websites.... Conversation will replace a large chunk of what we use websites for today. youtu.be/eBo5Xa61FAo?t=1m8s
  • 19. A good illustration of how quickly these technologies will integrate into our daily lives. ON A PATH TO UBIQUITY youtube.com/watch?v=YvT_gqs5ETk
  • 20. CREATE A CUSTOM PERSONALITY Just as we use graphical design today to create distinction, chatbots will be defined by their personalities. nytimes.com/2017/04/03/business/media/its-not-their-pop-idol-but-a-bot-fans-cheer-anyway.html
  • 21. CREATE A CUSTOM VOICE lyrebird.ai/demo
  • 22. CREATE A LIP SYNC’ED VIDEO Who needs actors? youtube.com/watch?v=MVBe6_o4cMI sciencealert.com/new-ai-powered-lip-sync-tech-can-put-any-words-in-your-mouth
  • 23. THINK ABOUT THAT FOR A SEC... Chatbots can mimic personalities, and We can copy anyone’s voice, plus We can create a video that lip syncs anything. We are quickly moving into a world where you could be having a conversation with your mother on the phone — and not even realize that you’re speaking with a (voice-enabled) chatbot.
  • 25. PICK YOUR STARTING POINT A.I. M aturity No training data required! Purpose-Built Platform, Their Training Data Commercial Platform, Their Training Data Commercial Platform, Your Training Data In-House Platform, Your Training Data
  • 26. CHATBOT BUILDERS ● Chattypeople ● MEOKAY ● Smooch ● Botsify ● Beep Boop ● Chatfuel ● BotKit R ESO U R C ES ● Octane AI ● Botkit * ● Pandorabots ● Microsoft Bot Framework * ● Wit.ai ● Api.ai ● Semantic Machines
  • 27. MESSAGING SERVICES ● Facebook Messenger ● Telegram ● Slack ● Amazon Alexa ● Google Assistant ● Apple Siri ● Skype R ESO U R C ES ● WeChat ● Kik ● Twitter ● LINE ● iMessage ● Viber ● HipChat
  • 28. VOICE RECOGNITION APIs Understanding spoken input. ● Amazon Lex ● Google Cloud Speech API ● IBM Watson Speech-to-Text ● Bing Speech API R ESO U R C ES
  • 29. SPEECH SYNTHESIS APIs Spoken output. ● Amazon Poly ● IBM Watson Text-to-Speech ● Ivona ● Bing Speech API R ESO U R C ES
  • 30. HOW-TO GUIDES ● Building Voice-Enabled Products With Amazon Alexa ● Cognitive Customer Engagement Using IBM Watson ● Harnessing Visual Data Using Google Cloud ● Building a Recommendation Engine Using Microsoft Azure ● Predicting Marketing Campaign Response Using Amazon Machine Learning ● Unleashing A.I.-Powered Conversation With IBM Watson ● Get into the Mind of Your Customer Using Google’s Sentiment Analysis Tools ● Discover Your Customers’ Deepest Feelings Using Microsoft Facial Recognition ● Give Your Products the Power of Speech Using Amazon Polly ● Computers Are Opening Their Eyes — and They’re Already Better at Seeing Than We Are ● How to Predict When You’re Going to Lose a Subscriber R ESO U R C ES
  • 32. IBM WATSON EXAMPLES Simple ● text-bot.mybluemix.net Can speak and be spoken to ● conversation-demo.mybluemix.net ● 10xnation.com/blog/conversational-interface-ibm-watson Can find answers in external content ● conversation-with-discovery-within-ui.mybluemix.net
  • 33. MICROSOFT DEMO The Bot Framework ● 10xnation.com/blog/how-to-build-a-chatbot-using-mi crosofts-bot-framework
  • 34. UNLEASH YOUR BUSINESS EMBRACE EXPONENTIAL 10xnation.com