• European & Global Service Mgmt.
• ITIL Service Mgmt.
• ISO20000 implementation
• SLA Creation & Management
• Commercial Contract Negotiation
• People Management
• Business Development & Relationship Management
• Service Consultation
Professional Profile Highlights
• 3 years People Mgmt. experience managing a Service Contract team & Service Manager team of 5 - 14 people across 180 accounts
• Successful restructure of eircom Service Mgmt. Team & Calyx Contract Services Division to align with new Group strategy.
• ISO20000 Business leader for Service Mgmt. process development for ISO accreditation.
• Development and Delivery of IT Mana...