Chinwag Live: When customer Service Goes Social - Joshua March, Conversocial

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Chinwag Live: When customer Service Goes Social - Joshua March, Conversocial

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  • Chinwag Live: When customer Service Goes Social - Joshua March, Conversocial

    1. 1. Hi, I’m Josh
    2. 2. Vision - social media no.1 comms channel
    3. 3. Customer service a big issue
    4. 4. It’s not easy
    5. 5. Marketing & customer service together
    6. 6. Complaints are public, in your marketing channel
    7. 7. And your response is public too
    8. 8. If you’re in charge of social media, you can’tscale without customer service
    9. 9. slidesha.re/ignoringcustomers
    10. 10. To do it right:Dedicated social customer service teamSocial media trainingNew social customer service processes
    11. 11. Facebook’s recent changes
    12. 12. Opening of the wallFriend activityRemoval of discussions tab
    13. 13. Anyone can post on your wall
    14. 14. Friends’ activity is highlighted
    15. 15. No more discussions tab
    16. 16. Thank youFollow me @joshuamarchCheck out www.conversocial.com

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