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The Sertus Total Quality System is an integrated system of principles, methods, and best practice that serves as a backbone for what we do ensure quality and excellence in all our activities. It is based on Total Quality Management concepts, beginning and ending with our customer, and is loosely structured around ISO-9001 practices. We recognize that customers will only be satisfied if they consistently receive products and services that meet their needs, are delivered on time, and are priced for value. We apply process management methodologies to develop cost-controlled processes that are consistent in delivering results that not only satisfy but exceed expectations.