in t   f  Total Quality System           www.asiatradepro.com               Sertus LLC. © 2011
Jay Peirce                               The Sertus Total Quality System(305) 215-3414                           June 2011...
Jay Peirce          The Sertus Total Quality System(305) 215-3414      June 2011jay@sertusllc.com
Upcoming SlideShare
Loading in …5
×

Total Quality System

1,800 views

Published on

The Sertus Total Quality System is an integrated system of principles, methods, and best practice that serves as a backbone for what we do ensure quality and excellence in all our activities. It is based on Total Quality Management concepts, beginning and ending with our customer, and is loosely structured around ISO-9001 practices. We recognize that customers will only be satisfied if they consistently receive products and services that meet their needs, are delivered on time, and are priced for value. We apply process management methodologies to develop cost-controlled processes that are consistent in delivering results that not only satisfy but exceed expectations.

Published in: Business, Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,800
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
13
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Total Quality System

  1. 1. in t f Total Quality System www.asiatradepro.com Sertus LLC. © 2011
  2. 2. Jay Peirce The Sertus Total Quality System(305) 215-3414 June 2011jay@sertusllc.comWhat is the Sertus Total Figure 1. Total Quality Management Framework Quality System?The Sertus Total Quality System is an integratedsystem of principles, methods, and best practice thatserves as a backbone for what we do ensure quality andexcellence in all our activities. It is based on TotalQuality Management concepts, beginning and endingwith our customer, and is loosely structured aroundISO-9001 practices. We recognize that customers willonly be satisfied if they consistently receive productsand services that meet their needs, are delivered ontime, and are priced for value. We apply processmanagement methodologies to develop cost-controlledprocesses that are consistent in delivering results thatnot only satisfy but exceed expectations.At Sertus, we also understand that what is consideredexceptional performance today may be widely thoughtto be unacceptable performance tomorrow. To this end,all Sertus team members are constantly seeking processimprovements to achieve both breakthrough gains andincremental continuous improvement to our System.Total Quality System –Pressure PointsWe apply the same virtuous reinforcing system to quality and meet our client’s expectations (see Figure 2:quality assurance and quality control for product sold Total Quality System – Pressure Points). The goal is toby Sertus or under agency contract for QA/QC services. ensure that all product specs as required by the clientOur commitment to these principles is what has made are captured in our internal processes andSertus one of the preferred vendors of big box retail and communicated to suppliers so as to ultimately facilitatemanufacturers across the globe. accurate and problem free deliveries. Sertus Audit and Selection processes determine whether factories areThe Sertus Total Quality System begins with a rigorous adequately prepared to manufacture according toneeds assessment. This information gathering process, required specifications, lead times, packaging needs,which we fashion after a five purpose analysis (why, and any other critical feature that may be integral to thewho, how, what and when), helps us define a baseline purchase order. Sertus manages a comprehensivefrom which to launch our planning and process procurement process, signing legally enforceableinitiatives. An application of experience and our contracts with approved suppliers. Inspection schedulesformalized processes (amended and adapted to real are defined and agreed and Packing Guides areclient needs) to the identified product or service provided to detail needs/requests. Sertus also offerssolution is where Sertus adds unique value to our many services that are not supplier or product specificcustomers. We overlay our proprietary processes to and that enhance the overall quality assurances of ourboth the product and supplier data to ensure total client’s orders.quality and reliable delivery. There are certainidentifiable pressure points that we utilize to control
  3. 3. Jay Peirce The Sertus Total Quality System(305) 215-3414 June 2011jay@sertusllc.com

×