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Karen Dahlstrom - Building Digital Capability and the APS Data Literacy Program


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Karen Dahlstrom, Director Capability, Australian Public Service Commission: Speaking at the Chief Data & Analytics Officer Public Sector, 30-31 May, 2018.

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Karen Dahlstrom - Building Digital Capability and the APS Data Literacy Program

  1. 1. Building Digital Capability and Data Literacy Karen Dahlstrom and Joseph Sokac Centre for Leadership and Learning
  2. 2. - 92% of Agencies are seeking to improve digital transformation capabilities over the next 3 years. Workforce skills is the area needing the greatest level of improvement (SoSR 2017) - NPP approved by Cabinet in April 2017, to fund the APS Building Digital Capability program from 1 July 2017 – 30 June 2020 through the Modernisation Fund. - Agencies report leadership and management training as a priority as well as specific skills related to their areas of responsibility Building Digital Capability 2
  3. 3. BDC Digital Service Standard Digital roles, APSC job families and data collection Diagnostic capability assessment (maturity and capability levels) Co-Labs, Guides, Design system Digital Learning Design Standards & Digital Training Marketplace Talent Management Strategy Individuals WholeofAgency Expanded Entry Level Skills Program (cyber, data) Mentoring Program DTA lead APSC lead Supporting products and services Key Events Program (incl. APS conference) Digital Leadership Program Digital Career Paths On the job digital learning (incl mobility)
  4. 4. Digital Talent Management Strategy
  5. 5. Delivery Roadmap: Discovery & Alpha phases December – June 2018 12 learning design standards for key digital capabilities developed February 2018 Discovery research of agency digital capability needs completed March 2018 Discovery research of mentoring program options and high value target cohorts Development of program outline APS digital conference event April 2018 Approach Agencies with high value digital services to partner with on BDC testing, iteration and rollout User Research learning standards piloted on the Digital Marketplace with DHS
  6. 6. Delivery Roadmap cont: Beta and Live phases March 2018 Expanded digital entry level skills program expanded to include Cyber and Data skills APSC Talent Management Strategy released June 2018 Digital learning design standards available on Digital marketplace Leading Digital Transformation pilot program 5 June, 12-14 June
  7. 7. Digital Learning Standards - delivery pipeline Research and Analysis Experience Group LDS Drafted Reviewed Exposure Draft Published Endorsed Published on Marketplace/ Austender User Research Digital Leadership Service Design Accessibility Content Design (Agile) Delivery Management Digital Performance Analysis Digital Foundation Product Management Cyber Security Technology Lead Interaction Design Digital Service Management Cloud Service Management Testing
  8. 8. Why data literacy? Developing the capability of the APS to collect, analyse, prepare and present data will realise the following benefits: • the development of smarter, evidence-based policy • the delivery of better, citizen-centric services • increased public sector efficiency and reduction in overheads • an increased ability to evaluate the outcome of programs and services. To ensure the APS has the capability to maximise the opportunities presented by the increasing amounts of data and to remain competitive in a growing digital economy, all APS employee require a foundational level of data literacy.
  9. 9. What does the data say? The 2017 APS employee census captured employees’ views about their data literacy capability: • Eighty-eight per cent of respondents rated their general data literacy capability as good or excellent • Fifty-seven per cent had not done any training to improve their data literacy • Over half of all respondents agreed they would benefit from training to improve their data literacy, while over a quarter of respondents believed their level of data literacy was sufficient for their current job. Fifteen per cent were unsure • The majority of respondents agreed or strongly agreed they had data literacy skills comparable to the foundational level skills which are the focus of the APS data literacy programme
  10. 10. Data skills and capability in the APS A framework has been developed to empower the APS to harness the value of data and increase data literacy across all levels of the APS. The framework has four components: 1. Data Fellowships 2. university courses 3. the APS data literacy program 4. data training partnerships
  11. 11. The APS data literacy program The APS data literacy program aims to ensure all members of the APS have a minimum foundational level of data literacy. The program has six elements: 1. Using data in the APS 2. Undertaking research 3. Using statistics 4. Visualising the information 5. Telling the story 6. Providing evidence for decision makers
  12. 12. Data literacy products Foundational data literacy is being developed in three ways: 1. A data literacy guide – released in August 2016 and available on the APSC website 2. A data literacy eLearning package – due for release in July 2018 • Using data in the APS • Workplace research skills • Using statistics • Visualising information • Providing evidence to decision makers 3. A introductory statistics workshop, building on the ‘Using statistics’ eLearning – due for release in July 2018
  13. 13. Getting data literacy on the [development] radar • Agency learning and development strategies • Essential eLearning • Employee development plans