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Chief Learning Officer Forum, Spring 2018 - Cindy Peterson


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Following the huge success of the Chief Learning Officer Forum, Fall 2017, we held the third edition of Corinium’s Chief Learning Officer Forum, Spring which took place on May 15-17 in San Francisco.

The Chief Learning Officer Forum, Spring is North America's leading learning and development conference for Chief Learning Officers, Chief Diversity Officers, Chief HR Officers, Organizational Leadership and Employee Engagement Executives across the learning and development landscape.

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Chief Learning Officer Forum, Spring 2018 - Cindy Peterson

  1. 1. CINDY PETERSON, VICE PRESIDENT OF ORGANIZATIONAL EFFECTIVENESS, MACY’S Shifting from Output to Outcome Lean Start-up Principles at Scale Image goes here
  2. 2. 2 The Vision We want • Growth across all channels • Respond to changing customer needs • Speed to market • Be a leader in innovation We see • Our competitors evolving • Rising customer expectations • Increasing complexity • Competition for talent
  3. 3. 3 Shift from output…to outcome.
  4. 4. 4 “Planning is useful, learning is essential” “The only way to win is to learn faster than anyone else.” “The lesson of the MVP is that any additional work beyond what was required to start learning is waste, no matter how important it might have seemed at the time.”
  5. 5. The vehicles that allow us to continuously learn, adapt, and foster an innovation environment
  7. 7. 7 DEFINE IT: Strategy DRIVE VALUE Develop a methodology to evaluate, prioritize, and productionalize some of the millions of good ideas that we have at Macy’s ITERATE CONSTANTLY ALWAYS LISTEN
  8. 8. Lean Tenets ten·et ˈte-nət :a principle, belief, or doctrine generally held to be true; especially: one held in common by members of an organization, movement, or profession ๏ Hypothesis Based ๏ Build Measure Learn ๏ Small, Co-located Teams ๏ Value The Whole ๏ Eliminate Waste DEFINE IT: Lean Tenets
  9. 9. 9 We believe that_[problem or need]____ If we, _______[solution]_________  It will___[behavior change]____  resulting in___[kpi change]____ B-M-L: Eat your own dog food If we empower & hold accountable a new lean team structure  we will increase productivity of the team  resulting in more throughput of the product scope, more opportunities to iterate through B-M-L cycle team members will be more engaged  resulting in greater employee satisfaction
  10. 10. 10 B-M-L: Measure results of Model 1st Test Release 80% faster Released to three channels vs. one Build Cost reduced 50% 8 Test releases = Lots of Customer Feedback
  11. 11. 11 B-M-L: Learn and Iterate on the Model FTC (Fill the Cup) IPM (Iteration Planning Meeting) Stand-up Showcase Retro Lab HoursScrum of Scrums Pre-FTC ?
  12. 12. 12 TSOM Existing winning idea or feature I N I M I Z E P T I M I Z E C A L E E S T Retirement or Streamline Enhance the Product * Build the Infrastructure or Framework The Value Proposition INTEGRATE IT: Make it part of how you Deliver *
  13. 13. 13 INTEGRATE IT: Understand Applicability yes, this is actually a word in the Macy’s Technology vocabulary
  14. 14. 14 INTEGRATE IT: Ensure Scalability Yr 1 1 12 22 Yr 2 Yr 3 26 25 Yr 4 Yr 5
  16. 16. MINDSET: Create a Culture and a Community
  17. 17. Customer Company Employees 84% of Lean Team members would do the labs again+200 unique lab members have gone through Lean training creating a consistent mindset, culture, and community +100 Validated MVPs were scaled for our customers last year +50 labs have been kicked off since the 1st pilot lab in 2013 “I am extremely happy to work in my lean lab to focus on customer objectives/KPIs and also having fun on my team” “Its a good place to learn and develop ourselves and also as a team” “Great to be part of this lean team. Very motivated and self driven team.”
  18. 18. 18 Cindy Peterson LinkedIn @ Cindy Parker Peterson