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Chief Data & Analytics Officer, Winter 2018 - Neil Gomes, Thomas Jefferson University

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The C-Suite is in a period of flux. This can largely be attributed to the acceleration of technological innovation which has spawned a number of new job titles, eager to cement their position in the boardroom and influence decision-making at an enterprise scale. In recent years, the Chief Data Officer (CDO) and Chief Analytics Officer (CAO) have emerged as two of the most valuable figureheads in today’s turbulent business environment. However, data is rendered redundant without the ability to transform this information into insights and the capability to action this information to drive strategic decision-making. This fact is further compounded by a recent report which states that in 2018, more than half of large organizations globally will compete using advanced analytics and proprietary algorithms, causing the disruption of entire industries.

To learn more, visit https://coriniumintelligence.com/chiefdataanalyticsofficerwinter/

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Chief Data & Analytics Officer, Winter 2018 - Neil Gomes, Thomas Jefferson University

  1. 1. 1 BRINGING DIGITAL TO LIFE Digital Innovation & Consumer Experience (http://dicegrp.org | @DICEGrp) | Thomas Jefferson University & Jefferson Health (http://jefferson.edu) adopting a “digital first mind-set” to remain competitive in today’s marketplace Neil Gomes, Enterprise Chief Digital Officer and SVP for Technology Innovation and Consumer Experience | Neil.Gomes@Jefferson.edu | @neilgomes examples in healthcare and education with lessons learned from other disrupted industries
  2. 2. 2 April 2017 Tesla’s stock is now worth more than Ford’s, even though Ford had 22 times the sales in 2016. All of Tesla’s outstanding shares are now valued at $49.5 billion versus $45.3 billion for Ford ____?____ v/s ____?____
  3. 3. 3 May 2017
  4. 4. 4 46% of consumers are now considered active digital health adopters, having used three or more categories of digital health tools (e.g., telemedicine, wearables)—up from 19% in 2015. Only 12% of Americans are non-adopters, down from 20% in 2015. Digital health reached a tipping point in 2016 as consumers adopted digital health tools at a record rate over the last 12 months.
  5. 5. 5 A third of millennials have downloaded a health app in the last 30 days, compared to 20% of Gen Xers and 7% of baby boomers.
  6. 6. 6 Digital Health Funding Reaches $6.5B in First Half of 2017 - Startup Health -
  7. 7. 8 “The best way to predict the future is to invent it”
  8. 8. 9 “Life is not measured by the number of breaths we take, but by the moments that take our breath away”
  9. 9. Philadelphia 2nd Largest City on the East Coast 5th Largest City in the Country 1 hour and 20 minutes from New York and 1 hour and 45 minutes from DC Among the 6 most Innovative Cities in the US – 2,000 patents/year 5 Medical, 22 Nursing, 2 Dental, 2 Pharmacy Schools/Colleges First School of Population Health A National Hub for Higher Education and Life Sciences
  10. 10. Thomas Jefferson University & Jefferson Health 14 Hospitals | 40+ Outpatient Centers and Urgent Care Centers 29,000 Employees including 4,800+ Physicians and 5,900+ Nurses 2.3 Million Outpatient Visits | 400,000+ ED Visits | 102,000+ Admissions | 2,700+ inpatient beds Moody’s A-1 Rated Urban Medical Research Center with $5.2B in Revenue $110 M in Public/Private Research Funding $218 Million in Charitable Care and Community Benefit 3,600+ Full and Part-Time Faculty | 8,000+ Students First College of Population Health Institute of Emerging Health Professions Founded in1824: Approx. 200-year Legacy Image Source: jefferson.edu 15 Colleges incl. Colleges of Medicine, Nursing, Population Health, Pharmacy, Health Professions, & Graduate Studies Recently added PhilaU
  11. 11. VALUES MATTER THOMAS JEFFERSON UNIVERSITY & JEFFERSON HEALTH myJeffHub WE IMPROVE LIVES
  12. 12. WHAT”S THIS ABOUT?... WHY AM I HERE? Healthcare Needs to be Shaken… not Stirred | Transform… or Perish Digital Platforms are Powerful and can Transform Industries | Bring Digital to Life Learn Something New | Change the World in One Lifetime
  13. 13. Training, Documentation & Support | Deliver Closed-loop Consumer Experiences DIGITAL INNOVATION & CONSUMER EXPERIENCE (@DICEGrp) Digital Consumer Experience | Design is How IT Works Innovative Technology Solutions & Platforms | Agile or Nothing Innovative Education | Enable Learning
  14. 14. Closed-loop Digital Experiences EXPERIENCE Services via Web, Mobile, Wearables, IoT, etc. CONVENIENCE Ease of Access to Jefferson Services ACCESS CARE, LEARNING, WORK, RESEARCH, GIVING… CONSUMER = PATIENTS, STUDENTS, STAFF, DONORS… HUMANS …LIKE EVERYTHING ELSE DIGITAL
  15. 15. Our consumers, vendors, donors, and community are our partners; we develop synergistic relationships and grow together Great Partners Innovation must not be the currency of a few, but the combined wealth of many and platforms can make this a reality Great Platforms From design to development to support, inspired, motivated, and agile teams move us into the future Great Teams DIGITAL TRANSFORMATION @ JEFFERSON THE EQUATION FOR DIGITAL TRANSFORMATION If you want to walk fast, walk alone. But if you want to walk far, walk together RATAN TATA
  16. 16. MOST OF WHAT WE REALLY DO
  17. 17. ACCESS | EXPERIENCE | CONVENIENCE CARE… LIKE EVERYTHING ELSE DIGITAL myJeffHealth JourneytoJeff CONSUMER = PATIENTS || PARALLEL = AIRLINES
  18. 18. CARE… LIKE EVERYTHING ELSE DIGITAL CONSUMER = PATIENTS myJeffHealth ACCESS | EXPERIENCE | CONVENIENCE
  19. 19. CARE & LEARNING… LIKE EVERYTHING ELSE DIGITAL oneCMS ACCESS | EXPERIENCE | CONVENIENCE CONSUMER = PATIENTS & STUDENTS || PARALLEL = RETAIL
  20. 20. DICE + ADOBE + ADOBE EXPERIENCE MANAGER DIGITAL TRANSFORMATION @ JEFFERSON THE EQUATION FOR
  21. 21. DICE + EPIC + ADOBE EXPERIENCE MANAGER DIGITAL TRANSFORMATION @ JEFFERSON THE EQUATION FOR
  22. 22. DRIVING DIGITAL TRANSFORMATION THE FUTURE…NOW DIGITAL SOLUTIONS TJUH: 15,465 pages migrated, 5,945 assets Philanthropy: 348 pages migrated, 240 assets SKCC: 65 pages migrated, 55 assets Physicians: 64 pages migrated, 45 assets Nursing careers: 39 pages migrated, 24 assets ๏ TJUH: 2.25 million visits per year ๏ TJU: 3.25 million visits per year An agile team of just 6 Web Developers Rapid deployment of new sites and design edits Distributed authoring Savings over $2.5M over 5 years
  23. 23. CLINICIANS + ACADEMICIANS + DICE + AI/ML ON GOOGLE CLOUD PLATFORM DIGITAL TRANSFORMATION @ JEFFERSON THE EQUATION FORGooglePatientConcierge Cloud Vision API for Image Analysis Google-enabledERTranslationServicew/Travis
  24. 24. CARE… LIKE EVERYTHING ELSE DIGITAL myBaby@Jeff ACCESS | EXPERIENCE | CONVENIENCE CONSUMER = PATIENTS || PARALLEL = LIFESTYLE RETAIL
  25. 25. WHEN WE DON’T DO THIS…
  26. 26. RESEARCH & CARE… LIKE EVERYTHING ELSE DIGITAL CONSUMER = RESEARCHERS & PATIENTS || PARALLEL = AI VOICE ASSISTANTS IBMWatsonHealth@Jefferson ACCESS | EXPERIENCE | CONVENIENCE
  27. 27. TJU HOSPITALS + DICE + COGNITIVE IoT + IBM WATSON + HARMAN KARDON/SAMSUNG DIGITAL TRANSFORMATION @ JEFFERSON THE EQUATION FOR SmartHospitalRooms&DigitalConcierge
  28. 28. DRIVING DIGITAL TRANSFORMATION THE AI FUTURE…NOW DIGITAL SOLUTIONS
  29. 29. TJU HOSPITALS/JEFFSTAT + DICE + AMAZON ALEXA DIGITAL TRANSFORMATION @ JEFFERSON THE EQUATION FOR AI/ML-enabledPatientTransferwithAlexa
  30. 30. TJU HOSPITALS/JEFFSTAT + DICE + AMAZON LEX DIGITAL TRANSFORMATION @ JEFFERSON THE EQUATION FOR AI/ML-enabled Patient Counseling, Scheduling, Care Nudges & Data Collection + AI/ML-enabled Service Chatbots
  31. 31. 33 By engaging with Amazon on their class-leading Alexa ML and IoT platforms and the Lex Chatbot platform, DICE has delivered the power of Alexa and Lex to Jefferson. DICE’s Alexa initiative is already delivering value to Jefferson via new JeffSTAT revenue. Chatbot technology developed on Lex also presents tremendous value-generation opportunities for Jefferson
  32. 32. TJU HOSPITALS + DICE + EDJ ANALYTICS DIGITAL TRANSFORMATION @ JEFFERSON THE EQUATION FOR AI-enabled,in-EHR,CHFReadmissionRiskPredictionApp
  33. 33. 35 The DICE Group worked with renowned data modeling agency EDJ Analytics to develop an AI-enabled, EHR-embedded, case-aware, prediction app for CHF readmissions that helps guide decision-making at the point of discharge. The learning derived from this initiative is being extended to enable other research, care, and business initiatives at Jefferson and beyond.
  34. 34. WHEN WE DON’T DO THIS…
  35. 35. CARE… LIKE EVERYTHING ELSE DIGITAL JeffConnect ACCESS | EXPERIENCE | CONVENIENCE CONSUMER = PATIENTS || PARALLEL = ONLINE LEGAL AND TAX ASSISTANCE
  36. 36. DESIGN MATTERS JEFFERSON SOLUTION CENTER JeffersonSolutionCenterTutorial DEVELOPED & MANAGED BY THE DICE GROUP
  37. 37. WORK & CARE… LIKE EVERYTHING ELSE DIGITAL At Your Service ACCESS | EXPERIENCE | CONVENIENCE CONSUMER = EMPLOYEES & PATIENTS || PARALLEL = HOSPITALITY
  38. 38. WORK & CARE… LIKE EVERYTHING ELSE DIGITAL CONSUMER = REFERRING CLINICIANS & PATIENTS || PARALLEL = LISTING SERVICES JeffDocs ACCESS | EXPERIENCE | CONVENIENCE
  39. 39. WORK & CARE… LIKE EVERYTHING ELSE DIGITAL CONSUMER = REFERRING CLINICIANS & PATIENTS || PARALLEL = LISTING SERVICES JeffDocs ACCESS | EXPERIENCE | CONVENIENCE
  40. 40. Building competitive advantage in consumer-focused digital solutions positions us to lead now and in the future BUILDING COMPETITIVE ADVANTAGE By analyzing and speeding up clinical, academic, and administrative processes everyone wins ACCELERATING PROCESSES While digital transformation comes at a cost, value- focused initiatives drive real earnings INCREASING EARNINGS “Everyone here has the sense that right now is one of those moments when we are influencing the future” STEVE JOBS 02 03 01 THE FUTURE…NOW DIGITAL SOLUTIONS
  41. 41. BUILDING COMPETITIVE ADVANTAGE AbingtonEDDashboard THE FUTURE…NOW DIGITAL SOLUTIONS
  42. 42. BUILDING COMPETITIVE ADVANTAGE CenterCityEDDashboard THE FUTURE…NOW DIGITAL SOLUTIONS
  43. 43. BUILDING COMPETITIVE ADVANTAGE CenterCityEDAdminDashboard THE FUTURE…NOW DIGITAL SOLUTIONS
  44. 44. 46 In one month, Agile ED processes and dashboards dropped the Left Without Being Seen rate from 4.6% to 1.2% (now at 0.8%) and reduced the average length-of-stay for discharged patients by 42 minutes. Average time to a physician reduced by 23.9 minutes. Scores from Press Ganey, showed Jefferson’s ED patient satisfaction score of 82.2 on a 90-point scale increasing in 6 months to 84.5. Anne Boland Docimo, MD, MBA Chief Medical Officer Jefferson Health
  45. 45. INCREASING EARNINGS THE FUTURE…NOW DIGITAL SOLUTIONS ChemotherapyInsuranceAuthorization
  46. 46. 48 After tracking latency in our Chemo Authorization Processes and developing the data displays that identified gaps, we were able to reduce the time to get an appointment authorized from 22 days on average to 5 days on average now. This has helped reduce patient leakage. Neal Flomenberg, MD, MBA Chair, Department of Medical Oncology Jefferson Health
  47. 47. DRIVING DIGITAL TRANSFORMATION THE FUTURE…NOW DIGITAL SOLUTIONS
  48. 48. THE FUTURE…NOW consumer-focused value-driven design-engineered insight-led mobile-first ai & IoT-ready digital-enabled team-delivered
  49. 49. WHAT CAN YOU DO NOW? learn from others build great teams pick the right platforms collaborate with true partners focus on creating moments that delight develop transformative solutions
  50. 50. WHY WOULD YOU DO IT? because you can because it’s hard because it’s human
  51. 51. 54 “Let’s go invent tomorrow…” Steve Jobs
  52. 52. 55 BRINGING DIGITAL TO LIFE Digital Innovation & Consumer Experience (http://dicegrp.org | @DICEGrp) | Thomas Jefferson University & Jefferson Health (http://jefferson.edu) adopting a “digital first mind-set” to remain competitive in today’s marketplace Neil Gomes, Enterprise Chief Digital Officer and SVP for Technology Innovation and Consumer Experience | Neil.Gomes@Jefferson.edu | @neilgomes examples in healthcare and education with lessons learned from other disrupted industries

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