Creating Scenario-Based Learning   Using Rapid eLearning Tools   Chicago eLearning & Technology Showcase               Aug...
Objectives •  By the end of this session, you should be able to:    –  Discuss how scenario based learning fits into adult...
Agenda •  Introduction •  How scenario based learning fits into Adult    Learning Theory •  Design challenges with scenari...
A Brief Introduction •  Who am I?                   •  What eLearning technology •  What is my Instructional       have I ...
Adult Learning Theory Activities should                                                                                   ...
Scenario Based Learning Clients are requesting scenarios in their training. • Traditional scenario based learning…       –...
Traditional Scenario BasedeLearning                     Choice	  1	          Feedback	   Challenge	         Choice	  2	   ...
Design Challenges with ScenarioBased Learning Designing and developing within constraints: 1. LMS doesn’t allow for branch...
So What Can We Do? Do the best we can to incorporate “real world” scenarios into the learning. • Can anyone give an exampl...
Case Study 1: Adobe Presenter •  The client was a wireless company. •  They were rolling out an industry changing    progr...
Case Study 1: Adobe Presenter,continued Positives: •  Ample time for design and development. •  Great SME involvement. •  ...
Case Study 1: Adobe PresenterMy Design (Very High Level) •  Introduce the Rewards program with a marketing    spin. •  Pro...
Placeholder for Work Sample                              13
What About a Webcast? •  Can you think of ways to incorporate scenario    based learning into a webcast?                  ...
Case Study 2: Webcast •  The client was a financial services firm. •  My deliverable was a 60 minute Risk Management    we...
Case Study 2: Webcast, continued Positives: •  Ample time for design and development. •  Good SME involvement. •  Good buy...
Case Study 2: WebcastOur Design (Very High Level) •  Introduce our main character, Barbara. •  Demonstrate Barbara’s journ...
Placeholder for Work Sample                              18
Case Study 3: Articulate orLectora •  The client was a banking institution. •  My deliverable was a 90 minute Advice and  ...
Case Study 3: Articulate orLectora, continued Positives: •  Some existing content.    –  A previous version of the course ...
Case Study 2: Articulate orLectora (Very High Level) •  Introduce the Advice and Planning Model. •  Provide mini-examples ...
Placeholder for Work Sample                              22
What do you think? •  What do you think worked well? •  Do you see anything that I could have done    better? •  Do you ha...
What are Your Success Stories? •  Who wants to share how they’ve designed or    developed scenario based learning using ra...
Creating Scenario-Based Learning   Using Rapid eLearning Tools   Chicago eLearning & Technology Showcase               Aug...
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CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

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CETS 2011, Traci Weiss, Creating Scenario-Based Learning Using Rapid eLearning Tools

  1. 1. Creating Scenario-Based Learning Using Rapid eLearning Tools Chicago eLearning & Technology Showcase August 16, 2011
  2. 2. Objectives •  By the end of this session, you should be able to: –  Discuss how scenario based learning fits into adult learning theory. –  Identify ways to create scenario-based eLearning in a variety of rapid eLearning tools given client constraints. 2
  3. 3. Agenda •  Introduction •  How scenario based learning fits into Adult Learning Theory •  Design challenges with scenario based learning •  Case study 1: Adobe Presenter •  Case study 2: Webcast •  Case study 3: Articulate 3
  4. 4. A Brief Introduction •  Who am I? •  What eLearning technology •  What is my Instructional have I used? Design experience? –  Captivate –  Instructor Led –  Articulate Suite –  Webcasts –  Lectora –  eLearning –  Adobe Presenter •  What is my industry –  Raptivity experience? –  Accounting / Financial Services –  Telecommunications / Wireless Provider –  Restaurant Industry –  Banking 4
  5. 5. Adult Learning Theory Activities should Activities should be based demonstrate to Adults  have  a   around real work the learner need  to  know   experiences. where he or she why  they   would benefit in Adults  are   should  learn   Present their jobs. mo=vated  to   something.   training learn  by  both   Adults  have  a   with as extrinsic  and   many deep  need  to  be   options for intrinsic   self-­‐direc=ng.   learning as mo=vators.     possible. Focus Adult  Learning   activities on Principles   “doing” Adults  enter  into   Design something a  learning   Adults  have  a   activities that with the experience  with  a   greater  volume   reflect the information and  different   actual work rather than task-­‐centered  (or   life-­‐centered)   quality  of   learners simply Adults  become   perform. “knowing” it. orienta=on.   experience  than   ready  to  learn   youth.   when  they   experience     “a  need  to  ftp://ftp-fc.sc.egov.usda.gov/NEDC/isd/adult_learning_theory know”.     Don’t do an information dump. Adapted from: Knowles, M. (1996). Adult Learning. In Robert L. Craig(Ed.), The ASTD Training and Development Handbook (pp. 253-264). NY: McGraw-Hill. 5
  6. 6. Scenario Based Learning Clients are requesting scenarios in their training. • Traditional scenario based learning… –  Uses real life situations to teach the subject. •  Using real life scenarios heightens the relevance of the e-learning course because the focus is more on application than plain theory. –  Presents the learner with real life situations. •  The learner is then prompted to respond to the situation. Learning takes place through the feedback the learner receives based on their choices throughout the scenario. –  Creates highly engaging and interactive courses. •  The learner becomes an active participant in the learning process. Adults enter Adults become Adults have a Adults are greater Adults have motivated to into a learning ready to learn a need to volume and Adults have a learn by both experience when they deep need to know why with a task- experience different extrinsic and quality of be self- they should intrinsic centered (or “a need to directing. learn life-centered) know”. experience motivators. than youth. something. orientation. 6
  7. 7. Traditional Scenario BasedeLearning Choice  1   Feedback   Challenge   Choice  2   Feedback   Choice  3   Feedback   Approximately 120 ID design and development hours per hour of eLearning. 7
  8. 8. Design Challenges with ScenarioBased Learning Designing and developing within constraints: 1. LMS doesn’t allow for branching 2. Low end eLearning platform – platform itself can’t branch 3. Not enough time for scenario based design and development 4. Lack of SME involvement 5. Any others that you have been faced with? 8
  9. 9. So What Can We Do? Do the best we can to incorporate “real world” scenarios into the learning. • Can anyone give an example of how they done this? 9
  10. 10. Case Study 1: Adobe Presenter •  The client was a wireless company. •  They were rolling out an industry changing program that included rewards. •  My deliverable was a 60 minute eLearning course that introduced the Rewards program. –  The client wanted the course to... •  Teach concepts. •  Provide brand messaging. •  Excite their associates. 10
  11. 11. Case Study 1: Adobe Presenter,continued Positives: •  Ample time for design and development. •  Great SME involvement. •  Great buy-in from the business. •  Option of using Captivate within the Adobe Presenter wrapper Constraints: •  LMS didn’t allow for branching. •  Client could not support audio. •  eLearning platform (Adobe Presenter) did not allow for increased levels of interactivity. 11
  12. 12. Case Study 1: Adobe PresenterMy Design (Very High Level) •  Introduce the Rewards program with a marketing spin. •  Provide 2 robust “real world” scenarios where an associate discusses the Rewards program with a potential customer. •  Debrief the scenario with what the associate did well. •  Ask knowledge check questions to check the understanding of the content presented in the scenario. 12
  13. 13. Placeholder for Work Sample 13
  14. 14. What About a Webcast? •  Can you think of ways to incorporate scenario based learning into a webcast? 14
  15. 15. Case Study 2: Webcast •  The client was a financial services firm. •  My deliverable was a 60 minute Risk Management webcast. –  The client wanted the course to... •  Teach concepts. •  Be more exciting and relevant than typical risk management training. 15
  16. 16. Case Study 2: Webcast, continued Positives: •  Ample time for design and development. •  Good SME involvement. •  Good buy-in from the business. •  SME’s were willing to present live. •  Collaborated with a great manager. Constraints: •  Webcast platform did not allow for whiteboard. –  Text chat was limited. 16
  17. 17. Case Study 2: WebcastOur Design (Very High Level) •  Introduce our main character, Barbara. •  Demonstrate Barbara’s journey through risk management. •  Ask knowledge check questions where the learner is prompted to respond to the scenario. •  Provide the “teach piece” as a debrief. –  “What did Barbara do wrong?” 17
  18. 18. Placeholder for Work Sample 18
  19. 19. Case Study 3: Articulate orLectora •  The client was a banking institution. •  My deliverable was a 90 minute Advice and Planning eLearning course. –  The client wanted the course to... •  Introduce the Advice and Planning Model. •  Describe how Financial Planning fit into the Advice and Planning Model. •  Provide audience specific scenarios to bring the content to life. 19
  20. 20. Case Study 3: Articulate orLectora, continued Positives: •  Some existing content. –  A previous version of the course existed, but it needed to be completely reworked. •  Very knowledgeable SME’s who had great examples. Constraints: •  Limited phone time with SME’s. –  Only a total of 4 one hour calls. •  Limited overall SME availability to answer emails. •  Limited design and development time. –  Only 80 total hours. 20
  21. 21. Case Study 2: Articulate orLectora (Very High Level) •  Introduce the Advice and Planning Model. •  Provide mini-examples of what each step in the model may look and sound like. •  Discuss Financial Planning. •  Provide 3 audience specific scenarios that show the Advice and Planning Model “in action”. 21
  22. 22. Placeholder for Work Sample 22
  23. 23. What do you think? •  What do you think worked well? •  Do you see anything that I could have done better? •  Do you have any questions that I can answer? 23
  24. 24. What are Your Success Stories? •  Who wants to share how they’ve designed or developed scenario based learning using rapid eLearning tools? 24
  25. 25. Creating Scenario-Based Learning Using Rapid eLearning Tools Chicago eLearning & Technology Showcase August 16, 2011

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