Knowledge Management


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Knowledge Management

  1. 1. DIFFERENTIATING INFORMATION FROM KNOWLEDGE INFORMATION KNOWLEDGE Processed data. Actionable information. Simply gives us the facts. Allows making predictions, casual associations, or predictive decisions. Clear, crisp, structured & Muddy, fuzzy, partly simplistic. Unstructured.
  2. 2. Easily expressed in written form. Obtained by condensing, correcting, conceptualizing, and calculating data. Devoid of owner dependencies. Handled well by information systems. Intuitive, hard to communicate, and difficult to express in words and illustrations. Lies in connections, conversations between people, experience-based intuition, and people’s ability to compare situations, problems, and solutions. Depends on owner. Needs informal channels.
  3. 3. Key resource in making sense of large volumes of data. Evolves from data; formalized in databases, books, manuals, and documents. Formalized, captured, and explicated; can easily be packaged into a reusable form. Key resource in intelligent decision making, forecasting, design, planning, diagnosis, and intuitively judging. Formed in and shared among collective minds; evolves with experience, successes,failures and learning over time. Often emerges in minds of people through their experiences
  4. 4. KNOWLEDGE ASSETS KNOWLEDGE REGARDIG : Processes, Technologies, Products, Markets, The Organizations Which enable Business processes To add value Generate profit, etc.
  5. 5. Knowledge assets are the knowledge regarding markets, products, technologies and organizations that a business owns or needs to own and which enable its business processes to generate profits, add value etc. These knowledge assets reside in many different places such as: data bases, knowledge bases, filling cabinets and peoples’ heads and are distributed right across the enterprise.
  6. 6. KNOWLEDGE MANAGEMENT Knowledge Assets Apply knowledge Asses Knowledge Transform Knowledge Transfer Knowledge Update Knowledge Preserve Knowledge Develop Knowledge Knowledge Processes
  7. 7. <ul><li>Knowledge Management is not only about managing these knowledge assets. These processes include: developing knowledge, preserving knowledge, using knowledge, and sharing knowledge. </li></ul><ul><li>Therefore Knowledge Management includes: </li></ul><ul><li>the identification and analysis of available and required knowledge assets and knowledge asset related processes. </li></ul><ul><li>And the subsequent planning and control of actions to develop both the assets and the processes so as to fulfil organizational objectives. </li></ul>
  8. 8. THE PROCESSES Develop Knowledge Apply Knowledge Asses Knowledge Preserve Knowledge Update Knowledge Transfer knowledge Transform knowledge Acquiring, Capturing, creating, discovering Using, Enacting, Executing, Exploiting Appraising, evaluating Storing, securing, conserving Evolving improving maintaining refreshing Communicating deploying sharing Compiling formalising explicating
  9. 9. KNOWLEDGE MANAGEMENT ENABLERS <ul><li>Organizational & cultural </li></ul><ul><li>incentives & rewards </li></ul><ul><li>Roles & responsibilities </li></ul><ul><li>behaviour </li></ul><ul><li>Leadership </li></ul><ul><li>IT Enablers </li></ul><ul><li>Agents </li></ul><ul><li>Groupware </li></ul><ul><li>Data mining </li></ul><ul><li>KBS </li></ul><ul><li>intranets </li></ul>
  10. 10. IT Enablers <ul><li>Index to off-line knowledge (pointers to people, external documents, etc.) </li></ul><ul><li>On-line text-based repository </li></ul><ul><li>Structured text </li></ul><ul><li>Explicitly engineered knowledge </li></ul><ul><li>Intelligent workflow </li></ul>:
  11. 11. Adaptive workflow supporting knowledge intesive tasks Agent Based Communication Ontologies - Domain, capability, Process Task Manager User Decision Support Browsers Documen-tation Knowledge Bases Others Pointers to People Databases
  12. 12. Adaptive workflow <ul><li>Enriched representation of processes </li></ul><ul><li>Support to capture and maintain knowledge </li></ul><ul><li>Support for knowledge-based decision making </li></ul><ul><li>Aids to synthesise plans and schedules </li></ul><ul><li>Aids to select appropriate resources </li></ul><ul><li>Aids to execute processes </li></ul><ul><li>Aids to replan and fix problems during execution </li></ul><ul><li>Support for adaptive and dynamic work </li></ul>
  13. 13. The 10-step KM Roadmap …1 <ul><li>Analyze the existing infrastructure </li></ul><ul><li>Align knowledge management and business strategy </li></ul><ul><li>Design the knowledge management infrastructure </li></ul><ul><li>Audit existing knowledge assets and systems </li></ul><ul><li>Design the knowledge management team </li></ul>
  14. 14. The 10-step KM Roadmap…2 <ul><li>Create the knowledge management blueprint </li></ul><ul><li>Develop the knowledge management system </li></ul><ul><li>Deploy, using the results-driven incremental methodology </li></ul><ul><li>Manage change, culture and reward structures </li></ul><ul><li>Evaluate performance, measure ROI, and incrementally refine the KMS </li></ul>