We give you 4 concrete tips you can apply immediately.
1. Make it relevant
2. Get the right feedback to the right people
3. Give them tools
4. Gamify your approach to improve motivation
The true goal of a Net Promoter Score program is to raise customer satisfaction which requires getting everyone in your organization involved.
Just because the upper echelons of management decide that NPS is important, doesn’t automatically make it so for everybody.
Net Promoter and NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.