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Conversation at
the Bank
Useful Vocabulary
 24 hours a day.
 to check your balance.
 Account number.
 to key in a PIN number
 Automated answering machine.
 to order a statement.
 Day-to-day banking
 to pay bills.
 Menu of options.
 to sign up.
 Telephone banking service.
 to trade stocks and bonds.
 To access an account.
 to transfer money.
useful word group
 I want to open an account.
 Could you please help me to open an account?
 I would like to open a joint account with my wife.
 How many specimen signatures do you need?
 How much do I have to deposit to open a current account?
 I want a cheque book.
 I want to encash this cheque.
 Are you a customer of this bank?
 Yes, I am. Here is my passbook.
 Would you like to deposit the cheque for clearance?
 It will take about two days, since it is a local Cheque.
 But I need the money urgently.
 Will they give me the money today?
Conversation
 Customer : Good morning. Can I cash a cheque here?
 Counter clerk : Please go to the first counter on the left side.
 Customer : Thank you. Is it the teller system there?
 Counter clerk : Yes, sir. You will get your money instantly there.
 Customer : (At the first counter) Excuse me. I want to get this
cheque cashed.
 Counter clerk : Yes sir, please sign on the back of your cheque.
 Customer : O.K.! Here you are.
 Counter clerk : Just a minute, sir.
 Customer : I need thousand rupees notes only.
 Counter clerk : I am sorry; I have only five hundred rupees notes. If you
can wait, I will get some thousand rupees notes as well.
 Customer : Thanks! I won’t like to wait any longer. Five hundred
rupees notes are alright with me.
 Counter clerk : Here is your cash, sir. Please ensure that you. Have got
exactly the right amount.
 Customer : Thank you. I shall definitely count my money before I
leave.
 Counter clerk : Thank you very much. Have a nice day, sir.
Telephone Banking
 Executive : Good morning City Bank, This is Customer
service Department, How may I help you?
 Customer : Hello. I’d like, some information on the
telephone banking services offered by you.
 Executive : Certainly. What is your account number, sir?
 Customer : 85 56789000 89548 at the MG Road Branch.
 Executive : What would you like to know?
 Customer : Can you tell me how the telephone banking
services work?
 Executive : You can do all your day-to-day banking over the
telephone 24 hours a day.
 Customer : That’s great. How do I access my account?
 Executive : Just call 80000498, key in your PIN number and
listen to the menu of options available.
 Customer : How do I choose the option I want?
 Executive : Just press the number for the service stated by the
recording.
 Customer : What kind of things can I do?
 Executive : You can check your balance, pay your bills, order a
statement, request for cheque book, DD or even transfer money to another
bank.
 Customer : That’s fantastic! Can I trade stocks and bonds?
 Executive : I’m afraid you will have to have a special account
for that.
 Customer : What about getting help if I have any
problems?
 Executive : There’s an automated answering machine
and staff are available 9 to 5 seven days a week.
 Customer : It all sounds very good to me. I’d like to sign
up.
 Executive : Alright, can you answer a few more questions
please?
 Customer : Certainly…
homework
 Divided into 4 group.
 Making a role play 10 minute per group.
Conversation at the bank Additional English M.4

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Conversation at the bank Additional English M.4

  • 2. Useful Vocabulary  24 hours a day.  to check your balance.  Account number.  to key in a PIN number  Automated answering machine.  to order a statement.  Day-to-day banking
  • 3.  to pay bills.  Menu of options.  to sign up.  Telephone banking service.  to trade stocks and bonds.  To access an account.  to transfer money.
  • 4. useful word group  I want to open an account.  Could you please help me to open an account?  I would like to open a joint account with my wife.  How many specimen signatures do you need?
  • 5.  How much do I have to deposit to open a current account?  I want a cheque book.  I want to encash this cheque.  Are you a customer of this bank?  Yes, I am. Here is my passbook.
  • 6.  Would you like to deposit the cheque for clearance?  It will take about two days, since it is a local Cheque.  But I need the money urgently.  Will they give me the money today?
  • 8.  Customer : Good morning. Can I cash a cheque here?  Counter clerk : Please go to the first counter on the left side.  Customer : Thank you. Is it the teller system there?  Counter clerk : Yes, sir. You will get your money instantly there.  Customer : (At the first counter) Excuse me. I want to get this cheque cashed.  Counter clerk : Yes sir, please sign on the back of your cheque.
  • 9.  Customer : O.K.! Here you are.  Counter clerk : Just a minute, sir.  Customer : I need thousand rupees notes only.  Counter clerk : I am sorry; I have only five hundred rupees notes. If you can wait, I will get some thousand rupees notes as well.  Customer : Thanks! I won’t like to wait any longer. Five hundred rupees notes are alright with me.  Counter clerk : Here is your cash, sir. Please ensure that you. Have got exactly the right amount.  Customer : Thank you. I shall definitely count my money before I leave.  Counter clerk : Thank you very much. Have a nice day, sir.
  • 11.  Executive : Good morning City Bank, This is Customer service Department, How may I help you?  Customer : Hello. I’d like, some information on the telephone banking services offered by you.  Executive : Certainly. What is your account number, sir?  Customer : 85 56789000 89548 at the MG Road Branch.
  • 12.  Executive : What would you like to know?  Customer : Can you tell me how the telephone banking services work?  Executive : You can do all your day-to-day banking over the telephone 24 hours a day.  Customer : That’s great. How do I access my account?  Executive : Just call 80000498, key in your PIN number and listen to the menu of options available.
  • 13.  Customer : How do I choose the option I want?  Executive : Just press the number for the service stated by the recording.  Customer : What kind of things can I do?  Executive : You can check your balance, pay your bills, order a statement, request for cheque book, DD or even transfer money to another bank.  Customer : That’s fantastic! Can I trade stocks and bonds?  Executive : I’m afraid you will have to have a special account for that.
  • 14.  Customer : What about getting help if I have any problems?  Executive : There’s an automated answering machine and staff are available 9 to 5 seven days a week.  Customer : It all sounds very good to me. I’d like to sign up.  Executive : Alright, can you answer a few more questions please?  Customer : Certainly…
  • 15. homework  Divided into 4 group.  Making a role play 10 minute per group.