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CV csa

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CV csa

  1. 1. CHARMAINE G. CABRILLOS Customer Service Associate Phone: +65 8306 3897 | Email: cabrilloscharmaine@yahoo.com Address: Block 419, Serangoon Central, #09-430, Singapore 550419 I have two (2) years solid experience as Customer Service Associate with the number one bank in the Philippines. I am well exposed with a lot of trainings regarding bank products and most especially on how to maintain the company’s mission which is providing excellent customer service. Aside from being employed with Banco De Oro, I have helped out in running our own family business over the weekend. Bachelor of Science in Accounting Technology Ateneo De Davao University Davao City, Philippines School Year 2010-2014 Knowledge of the product Time Management Skills Persuasion Skills Financial Reporting Attentiveness Communication & Negotiation Team Working Proactive Leadership Client Care Key Skills and Competencies Education Summary
  2. 2. BANCO DE ORO, KABACAN BRANCH Position : Customer Service Associate Industry: : Banking and Financial Services Period : July 2014 to July 2016 Address: Rizal Avenue, Kabacan, North Cotabato, Philippines (9407) Duties and Responsibilities:  Provide outstanding services and ensure client satisfaction.  Perform G-E-T (Greet with a smile, efficiently serve the need, Thank using customers name) at all times.  Able to answer all the queries of clients regarding the products and services even beyond their expectations.  Identify new business opportunities with client contacts.  Knowledgeable enough to market every bank product.  Out of the box thinking when it comes to every solution.  Analyze client concerns and work with other teams to provide immediate resolutions.  Obtain client feedbacks and make recommendations to meet or exceed client needs.  Develop best practices to improve service quality and productivity.  Notify customers about new product developments and enhancements.  Stay up-to-date about company products and services.  Perform other duties as may be assigned by immediate supervisor.  Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services.  Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports.  Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.  Completes special requests by closing accounts; taking orders for checks; opening and closing christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.  Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency to head teller; maintaining supply of cash and currency.  Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof.  Maintains customer confidence and protects bank operations by keeping information confidential.  Contributes to team effort by accomplishing related results as needed.
  3. 3. CERTIFICATES/ACHIEVEMENTS  Certificate of Appreciation- SAP System, Ateneo De Davao University, Philippines March 2014  Certified Bookkeeper –(CAT Level 1, National Institute of Accounting Technician) Davao City, Philippines June 08, 2014,  Registered Cost Accountant – (CAT Level 2, National Institute of Accounting Technician) Davao City, Philippines October 2014 COMPUTER PROFICIENCY  Proficient in MS Word, MS Excel, and MS Power Point; Knowledgeable in SAP Business One PERSONAL DATA Date of Birth : 17 September 1994 Age : 21 Gender : Female Nationality : Filipino Marital Status : Single Languages : English, Tagalog Passport No : EC1639225 (15Jul2014–14Jul2019) CHARACTER REFERENCES Queenie G. Teano Assistant Manager Banco De Oro, Kabacan Br.,Phils Email:Itzmequeenie@gmail.com Tel No: +63 9162219474 Rochelle-EllanaBatanan, DVM Manager (Quarantine) Agri-Veterinary Authority Email: rochelle.batanan@gmail.com Tel No: +65 82331985 Dimson Batanan, BSc CE, RMP, PIQCS (Affil.) Contracts Executive Thales Solutions Asia Pte Ltd. Email: dbatanan@gmail.com Tel No: +65 92723258

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