Critical thinking for office managers


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Critical thinking process - theoretical fundamentals and application to improve critical thinking skills

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Critical thinking for office managers

  2. 2. PRESENTATION OVERVIEW  Introduction  Introductory activity – “Ice Breaker”  Defining Critical Thinking  Video clip: Critical Thinking  Understanding the characteristics of Critical Thinking  Value of Critical Thinking  Defining Critical Thinking Skills  Critical Thinking Process  Guidelines on how to improve your Critical Thinking Skills
  3. 3. INTRODUCTORY ACTIVITY 1. How do you put a giraffe into your refrigerator? 2. How do you put an elephant into your refrigerator? 3. The Lion King is hosting an animal conference. All the animals attend - except one. Which animal does not attend? 4. There is a river you must cross but it is used by crocodiles and you do not have a boat. How do you manage it?
  4. 4. CORRECT ANSWERS Question 1: Open the refrigerator, put in the giraffe, and close the door. This question tests whether you tend to do simple things in an overly complicated way. Question 2: Did you say, Open the refrigerator, put in the elephant, and close the refrigerator? Wrong answer. Correct answer: Open the refrigerator, take out the giraffe, put in the elephant and close the door. This tests your ability to think through the repercussions of your previous actions.
  5. 5. CORRECT ANSWERS Question 3: The elephant. The elephant is in the refrigerator. You just put him in there. This tests your memory. Okay, even if you did not answer the first three questions correctly, you still have one more chance to show your true abilities. Question 4: You jump into the river and swim across. Have you not been listening? All the crocodiles are attending the animal conference. This tests whether you learn quickly from your mistakes.
  6. 6. CONSOLATION PRIZE According to Anderson Consulting Worldwide, around 90% of the professionals tested got all questions wrong.
  7. 7. CRITICAL THINKING – LEARNT LESSONS Tendency not to do simple things in an overly complicated way (FOCUS and SIMPLICITY) Think through the repercussions of your previous actions (ANALYSIS and REFLECTION) Ability to remember (MEMORIZATION and RECALL) Learn quickly from your mistakes (AVID and ACTIVE LEARNER)
  8. 8. DEFINING CRITICAL THINKING Critical thinking is a type of thinking that questions assumptions It is a way of deciding whether a claim is always true, sometimes true, partly true, or false Critical thinking is an important component of most professions e.g. Office Management “Reasonable reflective thinking focused on deciding what to believe or do“
  9. 9. DEFINING CRITICAL THINKING “The intellectually disciplined process of actively and skillfully conceptualizing, applying, analyzing, synthesizing, and/or evaluating information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to belief and action"
  10. 10. ARE YOU AN EFFECTIVE CRITICAL THINKER?  GIVE YOURSELF A RATING ON A SCALE OF 1-5 FOR EACH OF THE ABOVE CHARACTERISTICS  Irrespective of the sphere of thought, "a well-cultivated critical thinker“ exhibits the following characteristics:  Raises important questions and problems, formulating them clearly and precisely  Gathers and assesses relevant information, using abstract ideas to interpret it effectively  Comes to well-reasoned conclusions and solutions, testing them against relevant criteria and standards  Thinks open-mindedly within alternative systems of thought, recognizing and assessing, as need be, their assumptions, implications, and practical consequences  Communicates effectively with others in figuring out solutions to complex problems, without being unduly influenced by others' thinking on the topic
  11. 11. VALUE OF CRITICAL THINKING Critical thinking: Clarifies goals Examines assumptions Discerns hidden values Evaluates evidence Accomplishes actions Assesses conclusions
  12. 12. VIDEO CLIP: CRITICAL THINKING Key learning points Critical thinking 2.htm
  13. 13. VALUE OF CRITICAL THINKING SKILLS For a Office Manager: Problem-solving Decision-making Evaluating proposals Organizing events and processes Prioritizing Communication Resolving conflict and disputes Information processing
  14. 14. CRITICAL THINKING PROCESS Critical thinking calls for the ability to: Recognize problems, to find workable means for meeting those problems Understand the importance of prioritization and order of precedence in problem solving Gather and marshal pertinent (relevant) information Recognize unstated assumptions and values Comprehend and use language with accuracy, clarity, and discernment Interpret data, to appraise evidence and evaluate arguments
  15. 15. CRITICAL THINKING PROCESS Critical thinking calls for the ability to: Recognize the existence (or non-existence) of logical relationships between propositions Draw warranted conclusions and generalizations Put to test the conclusions and generalizations at which one arrives Reconstruct one's patterns of beliefs on the basis of wider experience Render accurate judgments about specific things and qualities in everyday life
  16. 16. GUIDELINES ON HOW TO IMPROVE YOUR CRITICAL THINKING SKILLS  Remove all bias when thinking critically.  You must learn to play devil's advocate with yourself in order to get the truest possible solution.  Use your critical-thinking abilities for smaller problems, and then gradually move to bigger problems.  Play critical-thinking games, such as Sudoku or chess.  Try having amicable debates with friends or family. Take the position to which you would normally be opposed in order to really exercise your critical-thinking abilities.  “Curiosity killed the cat”  Buddhist mind-set  Utilize group-based problem solving techniques  “Outside of the box” thinking  Thinking creatively – whole brain thinking – integrate left and right brain hemispheres
  17. 17. CONCLUSION Summary of key points Questions
  18. 18. CONTACT DETAILS 084 562 9446  Linked In cotter/38/175/875