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Technical communicators often rely on subject matter experts (SMEs) to provide information for training and documentation projects. It is the technical communicator’s job to focus the information provided by the SME to match the learning objectives and to translate the SME’s technical language to one that the learning audience understands. This lightning talk presented the following:
How to train the SME to focus on the needs of the learners.
How SMEs are responsible for the content and how the technical communicator is responsible for the delivery method.
How the technical communicator should respect that SMEs may have a better understanding of what the learners need to know.