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Say It Now

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Say It Now is a specialist technology company that automates responses to your customers across the communication channels they use. This increases their experience, enriches your CRM and increases sales.

Your customers increasingly expect to receive immediate responses to questions they ask of your business. We ensure that they get immediate responses through the channels they want to communicate via (Messenger, Twitter, Website, Mobile, Alexa, Google Assistant, Cortana). This immediacy improves their experience and your bottom line.

We are witnessing a sharp rise in the use of natural language as an interface through chat-bots and voice, fueled by Google, Facebook, Microsoft and Amazon all investing heavily in this space and putting conversational interfaces front and center to their product and service provision. There are today more than 1bn assistant enabled devices, can your business be contacted through them?

Through our Health Check our expert team first understands where these interfaces compliment your existing channels and then, using our omnichannel platform, creates and grows your automated assistant, supporting conversational channels including Alexa, Assistant, Messenger, SMS and augmenting existing channels e.g. web and mobile.

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Say It Now

  1. 1. The Experts In Chatbots And Voice Assistants 1
  2. 2. Say It Now is a specialist technology company that automates responses to your customers across the communication channels they use. This increases their experience, enriches your CRM and can support sales. 2
  3. 3. Customers are 4.7x more likely to view real-time messaging as important versus un-important1 57% of customers have stopped buying from a company because a competitor provided a better experience2 Use of voice assistants and chatbots are becoming the channel of choice3 3 1 https://sforce.co/2ubKFSZ 2 https://sforce.co/2ubKFSZ 3 http://bit.ly/2JNy90W
  4. 4. How we work 4 Happy Customers Communicating through their preferred channel Automated immediate responses Sales or complex issues handed to your team Customers are 4.7x more likely to view real-time messaging as important versus unimportant33 https://sforce.co/2ubKFSZ
  5. 5. 5 step process 5 1. Assess 2. Understand 3. Deploy 4. Improve 5. Extend Maturity of automated conversations a G/R r G/R a a G/R r a a r r r G/R r r r r a r r r r a r r r r r r r r r r r r r r r r r r r r r a G/R r G/R a a G/R r a a r r r G/R r r r r a r r r r a r r r r r r r r r r r r r r r r r r r r r G/R G/R o G/R a G/R G/R r a a G/R r r G/R r G/R r r a r G/R r r a r G/R r r r r G/R r r r r G/R r r r r G/R r r r r G/R G/R r G/R G/R G/R G/R r G/R G/R G/R r r G/R G/R G/R r r G/R G/R G/R r r G/R G/R G/R r r G/R r G/R r r G/R r G/R r r G/R r G/R r r G/R r G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R G/R Say It Now Health Check report FREE workshop to articulate most valuable channels to automate Activate assistant on first channel Improve range of responses and channels Deliver expert level of your automated brand voice.
  6. 6. User behaviour - 3 steps to increased conversions 1. Trust Your customers need to trust that they can ask questions on any channel and immediately get back the correct results. This builds trust in the channel. 2. Personalisation Each engagement allows you to learn a little more about your customer and then deliver ever more tailored responses. Over time you will automatically communicate with each customer uniquely. This increases trust and relevance. 3. Activation Once you have an engaged customer, communicating with your brand through a trusted, personalised, channel they are more likely to positively respond to outbound offers and and conversion rates will increase.
  7. 7. Further reading on following pages 7
  8. 8. The time is now The digital assistant industry will be 1BN+ person platform, growing faster than web or mobile 8 55% of customers intended to make a purchase but backed out due to poor customer experience3 3 http://bit.ly/2L8uNXV
  9. 9. 9 ‘Billion user club’ driving immediacy culture
  10. 10. Our deep digital experience 10
  11. 11. charlie@sayitnow.ai www.sayitnow.ai +44 (0) 20 7099 6627

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