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Subscription management and recurring billing for saas

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Subscription as a business model is an interesting trend with its own challenges and opportunities. The fact that everything about SaaS is focused on Customer ROI, changes the fundamentals and what you measure. What experiments do you run? What are some of the best in category tools used by SaaS businesses? Why should you choose to buy a subscription management and recurring billing solution as opposed to building it in-house? Let us look at some of the details to help you.

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Subscription management and recurring billing for saas

  1. 1. Subscription Management&Recurring Billingfor SaaS
  2. 2. SubscriptionBillingPlug andPlayMinimumeffortcampaigns3rd PartySolutionsFast-Cyclelow costexperimentsLaunching anewproduct?
  3. 3. Launching a new product?
  4. 4. Use Experimentation as a KeyDecision Making Tool
  5. 5. Unable tofindresourcesto do it all?LimitedTimeHigh DirectCostsLimitedPeopleHighComplexityNeed forHighQuality*http://sbinfocanada.about.com/u/ua/startingadvice/startupmistakes.htm**http://blog.chargebee.com/recurring-billing-system-build-buy/* http://stackoverflow.com/a/2747457Need systems to run differentcampaigns with minimum in-house effortYou can always write your own in-housebilling system down the road if you needto. But if you start with that now, youlllikely find yourself mired in details thatare far removed from your business andcore competency and lose your edge tolighter more dynamic competitors whoare building great products anditerating quickly*“
  6. 6. CoreProductCRMMarketingHelpdeskAnalyticsandReportingAccountingUSE BEST IN CLASS SOLUTIONS IN EACH CATEGORY
  7. 7. CoreProduct, 70%BillingSupport, [VALUE]FOR A SUBSCRIPTIONBUSINESS, THAT STILL LEAVES ASIGNIFICANT CHUNK OF BILLINGRELATED ITEMS THAT NEEDS TO BEBUILT.
  8. 8. CoreProductCustomerLifecycleManagementBilling andInvoicingCustomerConnectAnalytics
  9. 9. WHAT CONSTITUTES ONLINE BILLING?AutomatedRecurring BillingMultiplegatewaysTransactionManagementInvoicingAPI frameworkBusiness Intelligence / Transactional AnalyticsSubscriptionManagementUserengagementTrialManagementUpgrade /UpsellDiscounting andAffiliatesCouponManagementAffiliateManagementCreditsIntegrations Helpdesk CRM Accounting
  10. 10. WHAT MAKES SUBSCRIPTION BILLING UNIQUE?Large number of customers payingsmaller amounts.High Billing Frequency.And the challenge of retainingcustomers while growing the business.
  11. 11. Try outdifferentbusinessmodelsReduce timeto market incompetitiveSaaS spaceTrumpcompetitionby disruptionPromotionalcampaignsMinimum effortFast-track, low cost experiments.
  12. 12. BillingSupportUpsellingCustomerAcquisitionReducedChurn RateCustomerEngagementGrowth RetentionCustomer Engagementbased on behavior-•track user activity•correlate data•create report•draw inferencesIt pays to retain a customerthan spending 6-7 times toacquire a new one.
  13. 13. http://web.appstorm.net/roundups/15-great-apps-for-your-business-subscription-needs/Extend TrialsAutomate CustomerEngagementIncrease AverageRevenue PerCustomer (ARPU)•Upsell Add- OnsReduce CustomerDrop-offManaging ChurnPreemptiveFollow-ups ForExpiring CardsCouponsProviding A GreatBilling Experience ToCustomersCreditsDunningManagement ToHandle FailedTransactionsIdentifying &Retaining UnhappyCustomersAdjusted BillingDates
  14. 14. Reports on profits andexpenditures, subscription count by each planReports on user sign-up data and user activityProvides Integration with CRM and Analyticssoftware
  15. 15. Increase customer engagement with emailtransaction systemsCustomizable Email TemplatesAutomatic Email NotificationImage Source: http://support.futuresimple.com/customer/portal/articles/962410-setting-up-email-integration
  16. 16. YOUR EXTENDED BILLING SUPPORT TEAMResponsive customersupport
  17. 17. WILL YOUR DATA BE HELD HOSTAGE?No Lock-ins. EVER.
  18. 18. http://www.chargebee.comSubscription Billing. Simplified.Reserve your free sandbox today!

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