Hotelcom by channel mobile

393 views

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
393
On SlideShare
0
From Embeds
0
Number of Embeds
5
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Hotelcom by channel mobile

  1. 1. What is it?HotelCom is a SMSCustomer Contact &Marketing Systemdeveloped and licensedby Channel Mobile forthe Hospitality Industry.
  2. 2. How does it work?The system automatically imports datafrom the Property Management System(PMS) throughout the day to allow forthe sending of targeted andpersonalised text messages.The system can be configured forAutomated & Manual MarketingMessages. Welcome Cara Jones Thank-you for choosing our hotel, we hope you enjoy your stay.
  3. 3. Why use it?Increase your level of customer contactand service – create “front of mind” andbrand awareness.Create an open communication channelbetween the hotel/brand and the guest(Welcome SMS).
  4. 4. Why use it?Seamlessly communicate booking information(Reservation Confirmation SMS) Your information with regards to your stay with us: Miss Cara Jones Hotel Cape Town Check in date: 20th November 2011 Check out date: 30th November 2011 Contact Numbers: Home: 021 4395975 Work: 021 2224444 Cell: 0715995674 Email: cjones@maxxor.com
  5. 5. Why use it?Provide value-add or marketing informationto an opt-in list • Lunch and Dinner Specials 24 • Weather Reports Cape Town Tues Sunny 12/06 • Accommodation promotions Warm up this winter with our Winter Specials • Frequent Guest 2 courses for R200 3 courses for R300 • Spa promotions Spa • Gaming promotions Promotions for June  What’s Happening? Find out more… Abba show  Club Festival Get half price tickets ...  Entertainment • Conference promotions
  6. 6. Why use it?Enable hassle free feedback after checkout – Reply on the departure SMS orcomplete the Mobi Feedback form.System is fully reply enabled• Guests can communicate the pros and cons of their stay via reply SMS• Replies with guest comments can be followed up on and resolved• Create repeat customers and positive word of mouth
  7. 7. Why use it? Dear Mr Maconachie. Thank you for being our guest at the PROTEA HOTEL VICTORIA JUNCTION, we look forward to welcoming you back again soon.Please remember to rate your stay atm.proteahotel.com/feedback
  8. 8. Why use it? Dear Mr Maconachie. Thank you for being our guest at the PROTEA HOTEL VICTORIA JUNCTION, we look forward to welcoming you back again soon.Please remember to rate your stay atm.proteahotel.com/feedback
  9. 9. Why use it? The information you have entered has been submitted to our team. Dear Mr Maconachie. Thank you for your feedback Thank you for being our guest at the PROTEA HOTEL VICTORIA JUNCTION, we look forward to welcoming you back again soon.Please remember to rate your stay atm.proteahotel.com/feedback
  10. 10. Why use it?From: Channel MobileSentThe11 June 2012 have : information you entered has been submittedTo : GM Protea Hotels to our team.Subject: Client Feedback Dear Mr Maconachie.…………………………………………… Thank you for your feedbackA client has completed the HotOr Not survey. for being are Thank you The details ourlaidguest at the PROTEA out below.Title : Mr HOTEL VICTORIAFirst Name : RobertLast JUNCTION, we look Name : Maconachie forward to welcomingHome :Work : back again soon. youCell Number : 8236538441Email:Please remember to rate yourHotel Stayed At : Protea HotelsRoom No. : 501 at staym.proteahotel.com/feedbackHot Or Not Rating : 9Comments :
  11. 11. Why use it?From: Channel MobileSentThe11 June 2012 have : information you entered has been submittedTo : GM Protea Hotels to our team.Subject: Client Feedback Dear Mr Maconachie.…………………………………………… Thank you for your feedbackA client has completed the HotOr Not survey. for being are Thank you The details ourlaidguest at the PROTEA out below.Title : Mr HOTEL VICTORIAFirst Name : GavinLast JUNCTION, we look Name : Mandel forward to welcomingHome :Work : back again soon. youCell Number : 823636228Email:Please remember to rate yourHotel Stayed At : Protea HotelsRoom No. : 501 at staym.proteahotel.com/feedbackHot Or Not Rating : 9Comments :
  12. 12. FeaturesWeb BasedOn-site TrainingInternational RoutingAutomated Opt OutHotel Level Opt Out and Global Opt OutSMS Block Times
  13. 13. FeaturesProtea Hotel Umhlanga: “We had almost immediate resultsType of Campaign: Promotional Campaign from the SMS broadcast – within anObjective: Drive Sales hour or two we had already securedTechnology Used: Bulk SMS through Channel one booking and to date we haveMobile’s HotelCom and Campaign Manager systems managed to sell 8 room nights with our Last Minute special. It is a greatA Personalized Bulk SMS was sent to 1500 previous tool and will most definitely be usingguests. Net result was 8 rooms booked at R700 per it again!”room per night.Turnover: 8 * R700 = R5600Campaign cost: Less than R600 Protea Hotel Umhlanga Testimonial: Shannon Taylor, Marketing Plan Co-ordinator
  14. 14. Contact UsContact:Telephone: 087 351 5225Helpdesk: 0860 104 671 “SMS INFO to 33369 and weWebsite: www.channelmobile.co.za will contactEmail: support@channelmobile.co.za you” Social:

×