ChampionsWay Staff Training - Orientation

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ChampionsWay Staff Training - Orientation

  1. 1. CHAMPIONSWAY/PERFECTMINDOrientation
  2. 2. Who am I ? Nima Jazbi Director of Customer Service Been with Company for 5 years
  3. 3. How did it Start ? Company Started in 1998 The Company was started by Master Farid Dordar Farid Dordar is a 4 time world Champion in Kickboxing He owns a Martial Art School in Vancouver, Canada for 20 years Developed simple application to help with redundant tasks Interest from other colleagues in the industry which resulted expansion and investment on the application. Birth of ChampionsWay and the First application called “MAS”
  4. 4. Products over years MAS Myoffice Billing Direct PerfectMIND – Smart Client (Aka. PM1, PM Desktop) PerfectMIND – Browser (Aka. PM2, PMB)
  5. 5. Industries Martial Arts Yoga Fitness, Dance & others..
  6. 6. Whats going on Here ? ChampionsWay currently has 2 locations. Our main location is located in Vancouver, BC which is our HQ and the secondary location is located in New Jersey, USA In our HQ department we have the following departments  Development  QA  Product Managers  Development  Marketing  Sales  Inside Sales  Outside Sales  Website/Design  Support  Level 1  Level 2  Level 3  Customer Success
  7. 7. Support Department Responsibilities  Email  Chat  Lounge/Social Media Channels  Calls *
  8. 8. Support Structure
  9. 9. Training Plan
  10. 10. Today
  11. 11. Questions ?

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