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Calculating call centre creation investment costs


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Calculating call centre creation investment costs

  1. 1. Calculating Call CentreCreation Investment Costs
  2. 2. Calculating Call Centre Creation InvestmentCostsIf youre considering creating your own in-house back-office support or customercare centre you will need to start from the bottom up. Heres a list to tick off andget you going: Consider the floor space – do we have enough space? IT infrastructure Software Licencing Wages
  3. 3. Calculating Call Centre Creation InvestmentCosts Research and analysis of the company processes Staff turnover, recruitment costs and training costs Reference manual creation and updating Supervisory roles may need to be created to monitor quality and assesstraining requirementsIn most cases, it may be cheaper to opt for an overflow service from a third partycall centre instead of extending your own or outsourcing the full service.