Central Collsion Central


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Learn about the Central Collision Center team and tradition!

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Central Collsion Central

  1. 2. Our Mission <ul><li>Central Collision Centers exists: </li></ul><ul><li>To provide a high quality automotive repair in the most efficient manner possible </li></ul><ul><li>To “WOW” our customers with exceptional customer service </li></ul><ul><li>To provide a positive work environment built around open communications, employee involvement, career advancement and collaborative teamwork </li></ul>
  2. 3. Our Goal <ul><li>Provide the highest quality customer service </li></ul><ul><li>Operational excellence </li></ul><ul><li>Best-in-class vehicle repair quality </li></ul><ul><li>We will achieve this goal through employee development and education, making us the employer and service provider of choice in our markets served. </li></ul>
  3. 4. Our History Founded by Mike and Nancy Caruso in 1981 1981 Peotone facility opened 1995 Mokena facility opened 1999 Crete facility opened 2003 New Lenox facility opened 2007 Oak Forest facility opened 2008 CENTRAL EXPRESS opened
  4. 5. Central Collision Centers <ul><li>General Manager: </li></ul><ul><li>Mike Fitzpatrick </li></ul><ul><li>Oversees facility operations for </li></ul><ul><li>all 5 Central locations </li></ul><ul><li>Central Employee for 21 years </li></ul><ul><li>27 years of industry experience </li></ul><ul><li>Owner: </li></ul><ul><li>Mike Caruso </li></ul><ul><li>Founded Central Collision </li></ul><ul><li>in 1981 </li></ul><ul><li>40 years of industry </li></ul><ul><li>experience </li></ul>
  5. 6. Central Collision Center of Peotone Established 1981 ` 12,000 square foot facility Location : 216 S. Harlem Avenue Peotone, IL 60468 (708) 258-6997 Peotone Facility Manager: Dan Bloechl - 28 years industry experience
  6. 7. Central Collision Center of Mokena Established 1995 ` Mokena Facility Manager: George McHenry - 30 years industry experience 35,000 square foot facility (currently 20,000 utilized) Location : 9646 W. 196 th Street Mokena, IL 60448 (708) 478-6520
  7. 8. Central Collision Center of Crete Established 1999 ` Crete Facility Manager: Pat Quinlan - 34 years industry experience 10,500 square foot facility Location : 1048 Main Street Crete, IL 60417 (708) 672-3339
  8. 9. Central Collision Center of New Lenox Established 2003 ` New Lenox Facility Manager: Jim Reed - 24 years industry experience 8,500 square foot facility Location : 114 Oak Street New Lenox, IL 60451 (815) 463-1235
  9. 10. Central Collision Center of Oak Forest Established 2007 ` Oak Forest Facility Manager: Tony Wowczuk - 29 years industry experience 20,000 square foot facility Location : 15232 S. Oak Park Avenue Oak Forest, IL 60452 (708) 429-0818
  10. 11. Located next to Central Collision Center of Oak Forest: 15232 S. Oak Park Avenue, Oak Forest, IL 60452
  11. 12. <ul><li>The Next Level in </li></ul><ul><li>Vehicle Repair Management </li></ul><ul><li>Rapid repair with a commitment to superb quality </li></ul><ul><li>Best in market cycle time </li></ul><ul><li>Superior Quality and CSI levels </li></ul><ul><li>Speed + Quality = Total Customer Satisfaction </li></ul>
  12. 13. Our Goal: To provide same day and 24-hour, high quality rapid collision repair service while reducing cycle times and managing severity. EXPRESS
  13. 14. Established 2008 4,000 square foot facility Location : 15232 S. Oak Park Avenue Oak Forest, IL 60452 (708) 429-0818 Central Express Manager: Michael A. Caruso EXPRESS Established 2008
  14. 15. Same day service : In by 10 am out by 5 pm 24 hour service : In by noon out by noon the following day EXPRESS
  15. 16. Central Express Guarantee: “ If Central Express confirms your estimate and it is $1,500 or less, up to 12 hours of labor, the correct parts are available and there is no frame or mechanical damage, Central Express will repair your vehicle the same day.” Rapid Repair with Guaranteed Quality Reduced Cycle Times Managed Severity EXPRESS
  16. 17. <ul><li>Ideal repairs include but are not limited to: </li></ul><ul><ul><li>Small hits </li></ul></ul><ul><ul><li>Minor dents or dings </li></ul></ul><ul><ul><li>Bumper work </li></ul></ul><ul><ul><li>Minor cosmetic fixes </li></ul></ul><ul><ul><li>Paintless Dent Removal </li></ul></ul><ul><ul><li>Off lease vehicles </li></ul></ul><ul><ul><li>New car prep </li></ul></ul>EXPRESS
  17. 18. Central Collision Centers Oak Forest
  18. 19. <ul><li>Location </li></ul><ul><ul><li>Specialty facility adjacent to Central Collision Center of Oak Forest </li></ul></ul><ul><ul><ul><li>15232 S. Oak Park Avenue, Oak Forest, IL 60452 </li></ul></ul></ul>EXPRESS
  19. 20. <ul><li>Oak Forest Facility </li></ul><ul><ul><li>Dual facility - 4,000 sq ft state-of-the-art facility designed for light to moderate hits (Central Express) & 20,000 sq ft facility designed for hard hits (Central Collision Center) </li></ul></ul><ul><ul><li>Separate estimating bays </li></ul></ul>Highlights EXPRESS Central Express Central Collision Center
  20. 21. <ul><li>Oak Forest Facility </li></ul><ul><ul><li>Insurance company drive-in area with office space </li></ul></ul>Highlights EXPRESS
  21. 22. <ul><li>Green Facility </li></ul><ul><ul><li>This facility opened up using Environmentally-Friendly Waterborne Finishes </li></ul></ul><ul><ul><ul><li>Reduces VOC emissions by up to 80% </li></ul></ul></ul><ul><ul><ul><li>Improves air quality for the work environment and the community </li></ul></ul></ul><ul><ul><ul><li>Reduces hazardous waste </li></ul></ul></ul><ul><ul><ul><li>Aligns closely with OEM original finish technology for superb color match </li></ul></ul></ul><ul><ul><li>Part of our overall initiative to transition all Central Collision Center facilities to waterborne finishes allowing us to repair vehicles in an environmentally-responsible way </li></ul></ul>Highlights EXPRESS
  22. 23. <ul><li>Production: </li></ul><ul><ul><li>Lean/linear workflow </li></ul></ul><ul><ul><li>State-of-the-art equipment </li></ul></ul><ul><li>Facility Layout: </li></ul>EXPRESS
  23. 24. EXPRESS
  24. 25. Central Collision Center <ul><li>Why Central Collision Centers? </li></ul><ul><ul><li>Attractive, customer-friendly facilities </li></ul></ul><ul><ul><ul><li>Rental cars located onsite </li></ul></ul></ul><ul><ul><ul><li>Courtesy Valet Pick Up & Delivery </li></ul></ul></ul><ul><ul><ul><li>24 Hour Towing </li></ul></ul></ul><ul><ul><li>Well established brand identity (established since 1981) </li></ul></ul><ul><ul><ul><li>Easy to “co-brand” with Central Collision </li></ul></ul></ul><ul><ul><ul><li>We have built our reputation on providing friendly, personalized customer service </li></ul></ul></ul><ul><ul><ul><li>Our customers and insurance partners have chosen THE BEST repair facility when they have choose Central Collision Centers </li></ul></ul></ul>
  25. 26. Central Collision Centers Corporation <ul><ul><li>Family Owned and operated </li></ul></ul><ul><ul><li>since 1981 </li></ul></ul><ul><ul><li>High Quality </li></ul></ul><ul><ul><li>Rapid Repair </li></ul></ul><ul><ul><li>Managed Severity </li></ul></ul><ul><ul><li>Superior CSI </li></ul></ul><ul><ul><li>Written Lifetime Warranty </li></ul></ul><ul><ul><li>on ALL Paint & Repairs </li></ul></ul><ul><ul><li>Courtesy Valet Pick Up & </li></ul></ul><ul><ul><li>Delivery </li></ul></ul><ul><ul><li>Complete Insurance Handling </li></ul></ul><ul><ul><li>Rental Cars located ONSITE </li></ul></ul><ul><ul><li>24-Hour Towing Service </li></ul></ul><ul><ul><li>Paintless Dent Removal </li></ul></ul><ul><ul><li>I-CAR Gold, ASE & ATEG </li></ul></ul><ul><ul><li>Master Technicians </li></ul></ul><ul><ul><li>Technology </li></ul></ul><ul><ul><li>State-of-the-art Paint Matching </li></ul></ul><ul><ul><li>Computerized Estimating Systems </li></ul></ul><ul><ul><li>Work on All Makes and Models </li></ul></ul><ul><ul><li>Environmentally Friendly </li></ul></ul><ul><ul><li>EXPRESS </li></ul></ul><ul><ul><ul><li>Same day & 24 hour service </li></ul></ul></ul>Value Proposition:
  26. 27. Central Collision Centers <ul><li>For additional information: </li></ul><ul><li>Call one of our 5 Central Collision Center locations: </li></ul><ul><li>Peotone: (708) 258-6997 </li></ul><ul><li>Mokena: (708) 478-6520 </li></ul><ul><li>Crete: (708) 672-3339 </li></ul><ul><li>New Lenox: (815) 463-1235 </li></ul><ul><li>Oak Forest: (708) 429-0818 </li></ul>