CITIZENS FIRST HOUSING                          Measurements and Outcomes                                 Written by Ravi ...
Measurements and OutcomesCenter for the Greater Good has done over a thousand hours of research into best practices andpro...
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Measurements & Outcomes by Center for the Greater Good

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Measurements & Outcomes by Center for the Greater Good

  1. 1. CITIZENS FIRST HOUSING Measurements and Outcomes Written by Ravi Hanumarawww.CenterforGreaterGood.com | contact@centergg.com | 410 East State Street Eagle, ID 83616
  2. 2. Measurements and OutcomesCenter for the Greater Good has done over a thousand hours of research into best practices andprograms to develop a comprehensive set of outcomes under categories such as Health, Education,Economic Stability and Social Responsibility. Outcomes range from reducing eviction rates, increasingeducation levels, improving overall health to increasing a sense of community, green outcomesand encouraging entrepreneurship. Our approach ensures that measurements are based onoutcomes rather than the typical approach of simply measuring impact by attendance at scheduledprogramming.Center for the Greater Good, in collaboration with seasoned social service providers, has created a listof interventions for each desired outcome. Also, for each desired outcome, we have created a list ofaffected indicators to be measured. Furthermore, the interventions are categorized into two menus -Core Programs and Enhanced Programs.Foundations and investors can recommend and coordinators can choose from the typical programsoffered in many communities (Core) as well as specific programs based on area needs (Enhancedprograms) to create an integrated social services plan based on the desired outcomes. Once theinterventions are in place, the corresponding indicators are measured and provide an indication ofthe impact for that particular community.True ImpactWhile we do track attendance, our measurements are designed to measure the effectiveness of theprograms. Each of the outcomes are mapped with specific indicators to assess the true impact andeffectiveness of the social services. For example, in the case of an after-school program, math scores,reading scores, report cards (GPA), vandalism rates, substance abuse rates, juvenile arrest rates, highschool graduation rates, and grade retention rates are measured.AccountabilityBased on the metrics, progress towards outcomes can be accurately assessed. In case a particularsocial service program does not show significant progress towards the desired outcomes, theprogram can be re-analyzed, reinforced with additional resources, or replaced by another, moreeffective program. This keeps the providers accountable for ensuring the efficiency and efficacy of theprograms they provide.TransparencyMeasurements also serve the purpose of making the outcomes of any community completelytransparent. Technology tools coupled with scientific data analysis will be used to provide regularprogress reporting to foundations and investors.In addition to providing these reports, Center for the Greater Good will also make the process ofcreating the integrated social service plan as well as the resulting measurements publicly available sothat the model can be replicated in other communities. 2

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