Metric of Success
Gia-Thi Nguyen | Celosphere | April 3, 2019 | Munich
Siemens.comUnrestricted

Came for Digital Transformation in Siemens?
Let’s talk about Food first

Welcome to the Chef’s Table
Actually, let’s not
just talk about food…

Gia-Thi Nguyen | Siemens Digital Industries
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About Siemens, me and my work
1410%172
7 5 1
OM4T
Order Management for Tomorrow
Automate
Reduce
Improve
Sales
Backoffice
and reg. OM

Gia-Thi Nguyen | Siemens Digital Industries
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Prologue I: Mindset
Prologue I: Mindset

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It was the best of times, it was the worst of times,
it was the age of wisdom, it was the age of foolishness...

Gia-Thi Nguyen | Siemens Digital Industries
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Expertise
Adopted from James McCabe – the Story Doctor
Logic
Proof
Teaching-By-Example
We have reduced millions of manual activities …
… by applying state of the art process mining technology…
… and saved millions of Euros through our project.
… all true though.

Gia-Thi Nguyen | Siemens Digital Industries
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Gia-Thi Nguyen | Siemens Digital Industries
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Empathy
Instead of Expertise
Adopted from James McCabe – the Story Doctor
Suspense
Instead of Logic
Surprise
Instead of Proof
Learning-by-Inquiry
Overwhelmed and skeptical. I have been in that same place.
.. But with friends and followers we gathered the necessary
courage and discovered something so simple…
… and changed our organizational universe profoundly.

Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Empathy
Instead of Expertise
Adopted from James McCabe – the Story Doctor
Suspense
Instead of Logic
Surprise
Instead of Proof
Learning-by-Inquiry
Overwhelmed and skeptical. I have been in that same place.
.. But with friends and followers we gathered the necessary
courage and discovered something so simple…
… and changed our organizational universe profoundly.

Gia-Thi Nguyen | Siemens Digital Industries
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Prologue II: Combining Mindset with Heartset

Gia-Thi Nguyen | Siemens Digital Industries
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Gia-Thi Nguyen | Siemens Digital Industries
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Becoming
Not everyone can – but can come from anywhere
Value around time perspective

Gia-Thi Nguyen | Siemens Digital Industries
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Our Weapon of Choice: Process Mining by Celonis

Gia-Thi Nguyen | Siemens Digital Industries
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Surprise!
Transparency.
Beyond.
Imagination.

Gia-Thi Nguyen | Siemens Digital Industries
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Works. Universally.

Gia-Thi Nguyen | Siemens Digital Industries
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So one answer is Automation!?

Gia-Thi Nguyen | Siemens Digital Industries
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Surprise!
Transparency.
Beyond.
Imagination.
goes

Gia-Thi Nguyen | Siemens Digital Industries
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Creativity Imagination Ethics Empathy
Values CompassionEmotions Intuition
Unlocking Digital Transformation – The Human Touch

Gia-Thi Nguyen | Siemens Digital Industries
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Unlocking Digital Transformation – The Human Touch
But: Only Technology enables us to be able to
focus on what we do best

Gia-Thi Nguyen | Siemens Digital Industries
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Our journey
One year1 2 3 4 5
Learning. Questions. Together.

Gia-Thi Nguyen | Siemens Digital Industries
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Gia-Thi Nguyen | Siemens Digital Industries
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Go Digital – Get FIT
available. automated.
Digital FIT rate

Gia-Thi Nguyen | Siemens Digital Industries
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Platform to scale globally and beyond own Division
“Youtube”
Kanban
“Social”
Wiki

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+24% -11% -10 Mio.
Automation Rework Manual steps
Improvements on a global level

Gia-Thi Nguyen | Siemens Digital Industries
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Side Track

Gia-Thi Nguyen | Siemens Digital Industries
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Standardization
It’s not about eating the same at the buffet
Side Track

Gia-Thi Nguyen | Siemens Digital Industries
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Design Principle
No Filtering of data before loading into Celonis
No data mapping, translation, conversion
Process Activity focuses on context
Self-defined activities
Side Track

Gia-Thi Nguyen | Siemens Digital Industries
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Standardization unlocks Creativity Side Track

Gia-Thi Nguyen | Siemens Digital Industries
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Unleash your Creativity Side Track

Gia-Thi Nguyen | Siemens Digital Industries
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Digital FIT rate

Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Collaboration /
Experts
Transparency
Platform
Key Success Factors – The Management Slide
Order Management for
Tomorrow (OM4T)
Implementation of O2C
Monitor (Order to Cash)
Performance
Indicator
Establishment and target
setting of Digital FIT Rate
FUN!

Gia-Thi Nguyen | Siemens Digital Industries
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THE END?

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Journey.
Based on Simon Sinek’s “Together Is Better”
Epilogue: Looking further into the future – smiling

Gia-Thi Nguyen | Siemens Digital Industries
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Missing a comma

Gia-Thi Nguyen | Siemens Digital Industries
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Missing a comma

Gia-Thi Nguyen | Siemens Digital Industries
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80% is fine - usually
Based on Garry Kasparov’s “Don’t Fear Intelligent Machines”, TED April 2017

Gia-Thi Nguyen | Siemens Digital Industries
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99% is not even close
Based on Garry Kasparov’s “Don’t Fear Intelligent Machines”, TED April 2017

Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
A Tale of Two Cities - revisited
Electronic Order
No Stops – 100% clean
Automatic PO
Automatic Billing
Customer
master
Pricing AWV Credit Limit
Material
Master
Texts Profit Center Incoterms
Output
Determ.
ORDERS
outbound
ORDRSP
inbound
ORDRSP
outbound
INVOIC
inbound
RV60SBAT
Deviating Del.
Add.
Payment
Terms
Partner Roles Special Price Tax classific.
Status 51 vs
B-Stop
Powerpoint Layer Process Working Layer
Not everyone can be a hero – but a hero can come from anywhere.
But you can be a true leader – by having the courage to be a first follower

Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
"It is a far, far better thing that I do, than I have ever done;
it is a far, far better rest that I go to than I have ever known."

Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019

Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019

Gia-Thi Nguyen | Siemens Digital Industries
Unrestricted © Siemens AG 2019
Thank you!

Gia-Thi Nguyen
@wit_thi
#DigitalFitRate