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Odoo survey management

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It is important to keep your customer with your business and make them a feel, how you care your customers. Odoo provides a module called Survey Management to manage the customer feedback. Staying in touch with your customers after they've purchased your product/service is really important in order to make sure that they come back to you in the future.

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Odoo survey management

  1. 1. www.cybrosys.com Odoo Survey Management
  2. 2. INTRODUCTION • It is important to keep your customer with your business and make them a feel, how you care your customers • Odoo provides a module called Survey Management to manage the customer feedback. • Staying in touch with your customers after they've purchased your product/service is really important in order to make sure that they come back to you in the future.
  3. 3. There are few steps for creating a good survey: 1. Design your survey. 2. Test your survey. 3. Share your survey. 4. Collect data and statistics from your survey.
  4. 4. • While designing your survey always keep in mind that nobody we want to waste their time on answering lengthy and useless questions. • So keep your questions simple and to the point.
  5. 5. To create a new survey Go To Survey >> Create
  6. 6. • Give the title to the survey and here you can add any number of pages and ask any questions • For adding the pages, Click on Add an item • Give the page title and then add the questions • We can add different type of questions
  7. 7. Multiple Lines Text box This type of questions is used for getting the feedback from the customers, it’s like
  8. 8. Single Line Text box Only a single line input is accepted as answer Numerical value Only numbers are allowed as answer for this type of question
  9. 9. Date and Time This type is helpful for taking the answer as date time eg:- date of feedback Multiple choices: only one answer It's like a radio button with only one answer in allowed eg:- gender
  10. 10. Multiple choices: multiple answers allowed Same as radio button, but we can select more than one answer Matrix This is another type of question we frequently using,(eg in screenshot)
  11. 11. The question type is selected according to the nature of question we usually provide Multiple choice type questions, it is easier to fill the questions
  12. 12. • We can add any number of questions to the page. • After adding all the pages and questions. • It’s time to test your survey! • Always test your survey before publishing. • Send it to your own email address, check whether all the links are working, whether it works on all internet browsers, etc. • Try it yourself and check how much time did you take and whether the questions are clear and understandable.
  13. 13. • Send it to your own email address, check whether all the links are working, whether it works on all internet browsers, etc. • Try it yourself and check how much time did you take and whether the questions are clear and understandable.
  14. 14. • You can share your survey web public link and/or send private invitations to your audience. People can answer once per invitation, and whenever they want with the public web link (in this case, the "Login required" setting must be disabled).
  15. 15. Refer this link for more: https://www.cybrosys.com/blog/odoo-survey-management
  16. 16. Thank You ! Cybrosys Technologies Pvt. Ltd. Neospace, Kinfra Techno Park, Kakkancherry, Calicut University P.O. Calicut Kerala, India - 673635. Cybrosys Ltd 15, ST Antonys Road, Forest Gate, London England, E79QA. Cybrosys Technologies Pvt. Ltd. 1st Floor, Thapasya Building, Infopark, Kakkanad, Kochi, Kerala, India-682030.

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