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Website live chat and Website Live Support are two useful add-ons in Odoo which provides the functionality to interact with visitors on the website and give support to them. Odoo can manage this service and its sessions through different channels. We can add different operators for handling the chat sessions and also there is option to set welcome message. With GeoIP, we can create some rules to manage the sessions to disable or to open the chats automatically. Visitors can also send the feedbacks about the chat session and it will be recorded in the backend to analyze the rating of the chat histories. The overall rating will be computed and displayed as a smart button in the channel form view. We can create and manage a number of channels according to the need for different URLs.