The document discusses HMV.com, the online store for UK/Ireland retailer HMV. It provides an overview of HMV as a company, establishes why HMV.com is important to their future, and outlines several proposed solutions to improve the HMV.com customer experience and increase online sales. Specific recommendations include simplifying the homepage, better promoting HMV's physical stores, and strengthening synergy between online and brick-and-mortar shopping.