Driving Staff Engagement


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Surveys present clear and mounting evidence that staff engagement correlates closely with individual, collective, and corporate performance. It denotes the extent to which organizations gain commitment from personnel.

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Driving Staff Engagement

  1. 1. The views expressed in this presentation are the views of the author/s and do not necessarily reflect the views or policies of the Asian Development Bank, or its Board of Governors, or the governments they represent. ADB does not guarantee the accuracy of the data included in this presentation and accepts no responsibility for any consequence of their use. The countries listed in this presentation do not imply any view on ADB's part as to sovereignty or independent status or necessarily conform to ADB's terminology. Driving Staff Engagement Olivier Serrat 2014
  2. 2. Coming of Age A committed and willing workforce brings substantial benefits: lest we forget, organizations are communities, the members of which want worthwhile jobs that inspire them. However, formal relationships cannot by themselves be expected to conduce these entirely: implicit employer–employee exchanges matter. Belatedly, we concede that perceptions of an organization's rules, ethos, and capabilities, not just the experience staff have of human resource practices, drive levels of effort and associated degrees of job satisfaction.
  3. 3. The Dimensions of Engagement There are four dimensions to engagement: (i) cognitive (or intellectual)—thinking hard about one's profession and how one might perform it better; (ii) emotional (or affective)—feeling good about doing a good job; (iii) social—taking opportunities to discuss work-related improvements with others; and, even if literature rarely mentions it, (iv) physical—mustering the stamina to "go the extra mile".
  4. 4. The Benefits of Engagement Personnel engage when they feel appreciated and involved: this encourages correct focus and enthusiasm about work as well as mindful proactivity and persistence in the conduct of it. Not surprisingly, high levels of engagement benefit organizations: in the absence of barriers, outcome range widely but include increased profitability, higher productivity, contributions to innovation, and lower staff turnover.
  5. 5. Barriers to Staff Engagement Low perceptions of organizational advocacy by senior management, which weaken or shatter trust and respect. Inconsistent management styles on account of the attitudes of individual managers, which lead to perceptions of unfairness. Reactive decision making, which does not pick up problems until it is too late. Lack of consistency, clarity, timeliness, and fluidity in messages, which stems from rigid communication channels or cultural norms. Unimaginative human resource practices, which fail to recognize that certain positions are difficult to fill or have high turnover rates: staff in these areas are likely to disengage if no consideration is given to the need to involve them. Poor work–life balance caused by a culture of long working hours.
  6. 6. Driving Engagement To drive engagement, measures can promote (i) opportunities for upward feedback, (ii) feeling informed about what is going on, (iii) managerial commitment to the organization, (iv) managerial fairness in dealing with problems, and (v) respectful treatment of employees. However, attempts to raise engagement levels are likely to founder if all the following building blocks are not in place and working well: (i) good quality first-level management; (ii) two-way communications; (iii) effective internal cooperation; (iv) a development focus; (v) commitment to staff well-being; and (vi) clear, accessible human resource policies and practices, to which managers at all levels are committed.
  7. 7. 12 Elements of Critical Business Outcomes I know what is expected of me at work. I have the materials and equipment I need to do my work right. At work, I have the opportunity to do what I do best every day. In the last 7 days, I have received recognition or praise for doing good work. My supervisor, or someone at work, seems to care about me as a person. There is someone at work who encourages my development.
  8. 8. 12 Elements of Critical Business Outcomes At work, my opinions seem to count. The purpose of my organization makes me feel my job is important. My associates or fellow employees are committed to doing quality work. I have a best friend at work. In the last 6 months, someone at work has talked to me about my progress. This last year, I have had opportunities at work to learn and grow.
  9. 9. Further Reading • ADB. 2009. Understanding and Developing Emotional Intelligence. Manila. www.adb.org/publications/understanding-developing- emotional-intelligence • ——. 2009. Building Trust in the Workplace. Manila. www.adb.org/publications/building-trust-in-the-workplace • ——. 2009. Harnessing Creativity and Innovation in the Workplace. Manila. www.adb.org/publications/harnessing- creativity-and-innovation-in-the-workplace • ——. 2009. Leading in the Workplace. Manila. www.adb.org/publications/leading-in-the-workplace
  10. 10. Further Reading • ADB. 2009. Exercising Servant Leadership. Manila. www.adb.org/publications/exercising-servant-leadership • ——. 2009. Distributing Leadership. Manila. www.adb.org/publications/distributing-leadership • ——. 2010. New-Age Branding and the Public Sector. Manila. www.adb.org/publications/new-age-branding-and-the-public- sector • ——. 2010. A Primer on Talent Management. Manila. www.adb.org/publications/primer-on-talent-management • ——. 2010. A Primer on Corporate Values. Manila. www.adb.org/publications/primer-on-corporate-values
  11. 11. Further Reading • ADB. 2010. Bridging Organizational Silos. Manila. www.adb.org/publications/bridging-organizational-silos • ——. 2010. A Primer on Social Neuroscience. Manila. www.adb.org/publications/primer-on-social-neuroscience • ——. 2010. Informal Authority in the Workplace. Manila. www.adb.org/publications/informal-authority-in-the- workplace • ——. 2010. Engaging Staff in the Workplace. Manila. www.adb.org/publications/engaging-staff-workplace
  12. 12. Videos • ADB. 2011. Building a Knowledge-Centric Organization: Organization, People, Knowledge, and Technology for Learning. Manila. vimeo.com/72471320 • ——. 2012. Harvesting Knowledge. Manila. vimeo.com/67185512 • ——. 2012. Showcasing Knowledge. Manila. vimeo.com/67185514 • ——. 2013. Managing Knowledge in Project Environments. Manila. vimeo.com/77666878 • ——. 2013. The Empowerment of ADB-Hosted Communities of Practice. Manila. vimeo.com/77752558
  13. 13. Quick Response Codes @ADB @ADB Sustainable Development Timeline @Academia.edu @LinkedIn @ResearchGate @Scholar @SlideShare @Twitter