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CeBIT-Australia-2016-kevin-noonan-egovernment-reinventing-story

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Digital transformation has quickly become one of government technology’s global hot topics. Behind the news headlines, there have been some big successes, but also some significant challenges. However, the core message is clear: Transform or be disrupted. In this presentation, Ovum’s Global Government Lead, will take a close look look at lessons learned: Starting first with his recent work on international trends, Kevin will then zoom in and look at specific messages for government in this region.

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CeBIT-Australia-2016-kevin-noonan-egovernment-reinventing-story

  1. 1. www.ovum.com © Copyright Informa 2016. All rights reserved. Reinventing government - The story behind the news Kevin Noonan Lead Analyst, Government Linkedin: www.linkedin.com/in/kevinnoonan Twitter: @noonan_kevin
  2. 2. 2© Copyright Informa 2016. All rights reserved. I took me a while to get here!  Australia  Melbourne  Sydney  South Korea  China (mainland)  Australia  Melbourne  Sydney  Brisbane  Canberra  Adelaide  Wellington  Singapore   Sydney  Istanbul  London
  3. 3. www.ovum.com © Copyright Informa 2016. All rights reserved. Some definitions
  4. 4. 4© Copyright Informa 2016. All rights reserved. Some definitions: e-Government vs Digital government OECD Council on Digital Government Strategies (OECD July’14)  E-Government refers to the use … of ICT … as a tool to achieve better government  Digital Government refers to the use of digital technologies, as an integrated part of governments’ modernization strategies, to create public value. Digital Citizens Digital Workers
  5. 5. www.ovum.com © Copyright Informa 2016. All rights reserved. From the big picture …. Down to the detail
  6. 6. www.ovum.com © Copyright Informa 2016. All rights reserved. The big picture – Market disruption is not just a passing fad
  7. 7. 7© Copyright Informa 2016. All rights reserved. Information technology is at ground zero for an explosion of change Source: Future of Jobs Survey, World Economic Forum.
  8. 8. 8© Copyright Informa 2016. All rights reserved. Demographic & socio- economic issues impacting global employment strategies Source: Future of Jobs Survey, World Economic Forum 2016 It’s the Digital Enterprise
  9. 9. 9© Copyright Informa 2016. All rights reserved. Ovum Analysis: Now there’s one SIM for every person on the planet 100% Source: Ovum
  10. 10. 10© Copyright Informa 2016. All rights reserved. Ovum analysis: Growth in the wearables market Source: Ovum These companies didn’t even exist in 2005
  11. 11. www.ovum.com © Copyright Informa 2016. All rights reserved. The big picture – Gov’t digital transformation. It’s global. It’s no longer about just a few countries
  12. 12. 12© Copyright Informa 2016. All rights reserved. United Nations: Developing countries are driving change “..some of the greatest dynamism …. can be found in developing countries, but that potential is far from fully realized” (Source: United Nations)
  13. 13. 13© Copyright Informa 2016. All rights reserved. Case study: Digital Transformation in Kazakhstan
  14. 14. 14© Copyright Informa 2016. All rights reserved. Digital Transformation in Central Asia - Kazakhstan
  15. 15. 15© Copyright Informa 2016. All rights reserved. Delivering social outcomes Case Study: Estonia  Estonia is widely recognized for its success in digital transformation.  Claimed successes:  Transparency and accessibility in government  Safe, convenient and flexible exchange of private, government and corporate data  A healthier, better educated population  Easy access to social services  A prosperous environment for business and entrepreneurship
  16. 16. 16© Copyright Informa 2016. All rights reserved. There is no time to rest on past success Case study: Songdo, South Korea
  17. 17. www.ovum.com © Copyright Informa 2016. All rights reserved. The microscope … –Governments must transform or be disrupted The Top 3 (out of the Top 10) challenges
  18. 18. 18© Copyright Informa 2016. All rights reserved. It’s all about the citizen!  Public servants serve the public  “Need line of sight”  CX is a great starting point …. … after that it gets really complicated! Emerging questions:  What happens … when technology can address the “low touch” cases, and you're left with just the “high touch” cases  Humans are analogue not digital:  Moving beyond “transactions” & “life events” Computer says No
  19. 19. 19© Copyright Informa 2016. All rights reserved. The elephant in the room – Corporate culture Organisation behaves according to the “documented” structure a. Structure = Orgchart b. Shadow IT = Lack of adherence to structure Organisation behaves according to the “undocumented” structure a. Structure = Management + Leadership + Governance + Culture b. Shadow IT = Innovation looking for leadership Traditional enterprise Dynamic enterprise
  20. 20. 20© Copyright Informa 2016. All rights reserved. Agility: A game the whole organization can play Bi-modal  Multi-modal IT is becoming more Bi-modal Dynamic organizations are becoming more Multi-modal
  21. 21. 21© Copyright Informa 2016. All rights reserved. Summary findings 1. Innovation is happening everywhere • Search globally for ideas • Seriously question the viability of DIY solutions 2. Don’t wait for all the answers, or for the perfect solution • The best place to start is right where you are • Success is not dependent on big budgets 3. There’s no finish line, no time to claim victory • It’s all about meeting evolving citizen needs • If you think you’re doing well, take another look in unexpected places
  22. 22. 22© Copyright Informa 2016. All rights reserved. Copyright notice and disclaimer The contents of this product are protected by international copyright laws, database rights and other intellectual property rights. The owner of these rights is Informa Telecoms and Media Limited, our affiliates or other third party licensors. All product and company names and logos contained within or appearing on this product are the trademarks, service marks or trading names of their respective owners, including Informa Telecoms and Media Limited. This product may not be copied, reproduced, distributed or transmitted in any form or by any means without the prior permission of Informa Telecoms and Media Limited. Whilst reasonable efforts have been made to ensure that the information and content of this product was correct as at the date of first publication, neither Informa Telecoms and Media Limited nor any person engaged or employed by Informa Telecoms and Media Limited accepts any liability for any errors, omissions or other inaccuracies. Readers should independently verify any facts and figures as no liability can be accepted in this regard - readers assume full responsibility and risk accordingly for their use of such information and content. Any views and/or opinions expressed in this product by individual authors or contributors are their personal views and/or opinions and do not necessarily reflect the views and/or opinions of Informa Telecoms and Media Limited.

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