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Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au
Empowering Australians to make better healt...
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Patient Engagement
»Demand for enh...
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Role of technology
»Digital patien...
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Access to Health Information
» His...
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Why does Healthshare exist?
How do...
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Healthshare’s mission is to improv...
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Our digital products cover the ful...
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Healthshare’s Partners
Clinical
So...
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Healthshare product suite
Patient ...
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Problem we are solving
» Patients...
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Growth of Healthshare.com.au
»Ove...
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Problem we are solving
» Patients...
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» Through Match
patients can
typi...
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» This service has changed many l...
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Problem we are solving
» Patients...
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Psychologist
» “ConnectMe is a co...
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Problem we are solving
»Research ...
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Factsheets
Diverse variety of fac...
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A Selection of our valued contrib...
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» There are over
1,000 fact
sheet...
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“Information Therapy acts like an...
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In summary
» Healthshare is an in...
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CeBIT-Australia-2016-charlotte-middleton-tools-manage-patients

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- Why most GPs go to google? - To find health information or the right referral
- Patients are typically not great historians
- Using date and time stamped secure messaging to understand patients chronic disease
- What GPs are looking for from industry

Published in: Technology
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CeBIT-Australia-2016-charlotte-middleton-tools-manage-patients

  1. 1. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au Empowering Australians to make better health choices. Dr Charlotte Middleton BMBS, Dip CH, FRACGP
  2. 2. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 2 Patient Engagement »Demand for enhanced patient engagement »Improved consultation efficiency »The new Holy Grail?? »Legislated and measured »Increasing expectations of doctor-patient relationship
  3. 3. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 3 Role of technology »Digital patient engagement norm and expectation »Backed by research* »Individualised healthcare »Empowers patients, enhance relationships »Improves health outcomes *www.monseno.com/category/patient-engagement/
  4. 4. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 4 Access to Health Information » Historically poor » Too much reliance on ‘Dr Google’ » HCP’s and patients demand good quality, reliable, evidence based information »Time consuming to search » Need a ‘one-stop-shop’
  5. 5. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 5 Why does Healthshare exist? How do we do it? (Our Strategy) To improve health outcomes for all Australians using digital technologies We build innovative digital products that improve access to health information and health practitioners. Why do we exist? (Our Mission)
  6. 6. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 6 Healthshare’s mission is to improve patient health outcomes » Founded in 2010 » Suite of free products aimed at helping people make better health decisions by improving information availability » Primarily target GPs & Consumers via our proprietary platforms » Tools integrated into GP prescribing software Healthshare ranked #44 in Deloitte Tech Fast 500 Asia Pacific 2015 (#8 in Australia)
  7. 7. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 7 Our digital products cover the full spectrum of the health sector Nurses and Allied Practitioners Specialists Pharmacists Patients GPs
  8. 8. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 8 Healthshare’s Partners Clinical Software Integration GP Group Partners Stats: 18,000+ GPs Pharmacy Group Partners Market share: - GPs 85% - Specialists 40% Stats: 1,000+ pharmacies Hospital Partners
  9. 9. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 9 Healthshare product suite Patient engagement platformPatient interactive health portal www.healthshare.com.au Patient and HCP fact sheet distribution Specialist and allied HCP referral directory
  10. 10. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 10 Problem we are solving » Patients go to Dr Google to get answers to their health questions. This often leads to dubious websites that don’t adhere to evidence-based information. How do we solve this problem? » Healthshare makes it easy for patients to get more educated about their health and receive free personalised answers to their health questions. » Answers from qualified GPs, Specialists and Allied Health practitioners. » Over 15,000 questions have been asked. » Over 10,000 health professionals have signed up to Healthshare » Biggest areas of interest are mental health and weight management/fitness.
  11. 11. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 11
  12. 12. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 12 Growth of Healthshare.com.au »Over 400,000 monthly uniques to healthshare.com.au »Over 100,000 monthly connections to health professionals
  13. 13. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 13 Problem we are solving » Patients often have to wait a long time to see a specialist and cost can be an issue which results in patients not ultimately seeing a specialist. » According to the ABS, around 8% of people (just under 600,000) who needed to see a medical specialist in the previous 12 months delayed or did not see one because of the cost*. How do we solve this problem? » Our unique Match service helps patients find a private-practicing specialist who can see them quickly and often with lower out-of-pocket fees » Over 500 specialists in our network and growing » Catering to both metro and rural Australians * http://www.abs.gov.au/AUSSTATS/abs@.nsf/Lookup/4839.0Main+Features32011-12
  14. 14. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 14 » Through Match patients can typically see a specialist within a week. » Making the health system more efficient (matching empty slots for specialists with patients)
  15. 15. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 15 » This service has changed many lives for the better, including the life of myself and my family. It has helped book an appointment with a specialist within weeks, whereas in other cases, I would have been waiting for at least a few months to a few years. I am very grateful for it, and would recommend this to everybody. Once again, a big thank for your great service. » I just want to say how impressed I was with the quick service. » Thank you for being so prompt with my inquiry. I have seen the dermatologist and have acquired the treatment I urgently needed. Once again thank you to the Healthshare Team. You have a great service to people who are in need. Testimonials from patients
  16. 16. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 16 Problem we are solving » Patients typically do not stay engaged with their treatment outside of their face- to-face session with a health professional. This has a negative impact on treatment effectiveness. » Particularly in mental health, research studies has shown that patients who adhere to keeping a diary and doing homework result in better health outcomes*. How do we solve this problem? » ConnectMe is a secure, confidential diary/communication platform that allows practitioners and patients to share information and engage between visits. » Transmission of health info via email and SMS is NOT secure, leaving health professionals open to medico-legal liability, exposing confidential patient data. » Enhances patient engagement and can improve consultation efficiency * http://digitalcommons.unl.edu/cgi/viewcontent.cgi?article=1373&context=psychfacpub
  17. 17. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 17
  18. 18. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 18 Psychologist » “ConnectMe is a convenient and secure method of sending homework or additional information back and forward between us. I have been using Connect for just over 4 months and I have noticed how much easier it is to stay connected with clients even when we are seeing each other in infrequently. Positive feedback from clients helps me to feel confident that Connect will remain an important part of what I offer.” Clinical Psychologist » “ConnectMe allows me to keep track of my client's symptoms, and to accurately monitor changes as we progress through treatment. My clients develop insight more quickly by making daily records. ConnectMe is also saving us time in session - the rich snapshot we have of their week allows us to spend more time doing the hard work in therapy” General Practitioner » Having a tool that allows patients to record their symptoms, concerns and questions between visits, has been invaluable. I am then able to quickly export these notes into my clinical software during the patient visit. ConnectMe has been a fantastic addition to my practice. Testimonials from health professionals
  19. 19. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 19 Problem we are solving »Research shows as little as 14% retained after consultation »Common for patients to look up information after a GP visit »Most will look for this information on the internet aka “Dr Google” How do we solve this problem? » We provide ‘information therapy’ in the form of factsheets » Via patient clinical software or healthshare.com.au »Patient satisfaction and adherence to treatment is directly related to the quality of information they receive and their ability to comprehend it
  20. 20. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 20 Factsheets Diverse variety of fact sheets for patients, GPs, Pharmacists and Specialists »Condition Fact Sheets »Medication Fact Sheets »Patient Support Programs »Clinical Flowcharts »Images
  21. 21. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 21 A Selection of our valued contributors Not-For-Profit OTC Others Pharmaceutical
  22. 22. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 22 » There are over 1,000 fact sheets from Australia’s leading health organisations » All content has been vetted by the Medical Director » Patients are viewing over 30,000 fact sheets a month
  23. 23. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 23 “Information Therapy acts like an immunisation against ignorance. It helps to make sure that things don’t fall through ‘in between the cracks’ and puts the patient back in charge” “…..hopes that information therapy will allow us to become e-patients – engaged, empowered and enlightened” Using Information Therapy to Put Patients First by Dr Malpani
  24. 24. Distributed by Healthshare | Commercial in confidence | www.healthshare.com.au | Page 24 In summary » Healthshare is an innovative digital healthcare company founded in 2010 »Suite of free products aimed at helping people make better health decisions by improving information availability » Interactive health portal, referrals directory and Match service, diary/communication platform, factsheets » Looking to the future: Match for GP’s, GP concierge program, Connect to expand

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